Jerad Brockel | Page 19

Awesome experience and service I worked with John on my deal and he made everything very easy. His customer service was outstanding and he was able to get me a great deal on my new I worked with John on my deal and he made everything very easy. His customer service was outstanding and he was able to get me a great deal on my new car. I would highly recommend purchasing a car here thanks to the great service I received from John. More

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Very grateful and superb sales and management!! I went to Russ Darrow to purchase a car last week but an unfortunate issue that happened to me at the wrong time. I worked with Lance Galloway who wen I went to Russ Darrow to purchase a car last week but an unfortunate issue that happened to me at the wrong time. I worked with Lance Galloway who went ABOVE AND BEYOND to get me into a new model 2018 Nissan Rogue Sport S w/66 miles on it! The GM Rob Garcia really worked hard and was determined to get me a great deal on a vehicle. I couldn't have asked for a more greater team. I really appreciated the hard work and dedication, the time and patience that Lance Galloway and Rob Garcia did to work with me! Lance Galloway is the BEST salesman ever! He goes hard and is very dedicated to his job! Thank you guys both for blessing me with a new vehicle. This is the BEST birthday gift ever!!! More

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What should have been an exciting day ended up.. A very poor experience. Let me elaborate. I found a 2018 Nissan Rouge for sale, and stopped in with my Father in Law, and my wife. We went for a te A very poor experience. Let me elaborate. I found a 2018 Nissan Rouge for sale, and stopped in with my Father in Law, and my wife. We went for a test drive with Ed in Sales. I really liked the vehicle, but I did not want to sign all the paperwork that night. I told Ed I'd come back tomorrow, and he swayed me to do the paperwork that night...This was a mistake What should have been another hour at most took an additional 2.5. Jerad in Finance took us into his office and started this overly long spiel on all the types of warranties they offer. After listening for what seemed like forever, I graciously declined all additional warranties. Now I know a sales person usually won't take no for an answer, on the first attempt, so I expected a rebuttal...It took 3-4 "No, I am not interested" to get Jerad to let off. Each time getting more and more aggressive, trying to make me feel foolish for not buying the extra insurance and trying to say I'm in the minority (....right). I felt almost insulted at one point. My wife and I almost walked out on this guy because we were so annoyed. I mean I know you're trying to make the sale, but read the room. I told you 3-4 times I am not interested, stop trying to sell me the coverage. The worst part is after we finally said no for the last time, his whole attitude changed and became very cold to us. I thought maybe it was in my head, but right after my wife said the same thing. It was just utterly rude and unnecessary, and it almost cost you guys a sale. Ed was a very nice salesman, and apart from some small issues like getting my extra key right away, he took care of me. I can't say the same about Jerad in Finance. I would not recommend this dealership. I wouldn't want any family or friends to try to be intimated into buying extra insurance that doesn't cover much of anything (read the fine print!). I'm not trying to get anything free, and I am not trying to get anyone in trouble. This is my honest review and my wife will be putting up her own experience that will echo this. I hope someone in management reads this and makes some changes.. I am not kidding when I say it almost cost you a sale, and I guarantee that Rouge will still be sitting on your lot today. More

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Red Carson was so awesome in helping me get to a car. She told me that I was going to get you in a car and she did just that. Red Carson you are a rock star. Th was so awesome in helping me get to a car. She told me that I was going to get you in a car and she did just that. Red Carson you are a rock star. Thanks again for all you did for me. More

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AWESOME!!!!! I WAS INTRODUCED TO RED CARSON BY ONE OF THE MANAGERS. WE HIT IT OFF FROM OUR FIRST CONVERSATION. RED WAS VERY NICE, PROFESSIONAL, FRIENDLY. I COUL I WAS INTRODUCED TO RED CARSON BY ONE OF THE MANAGERS. WE HIT IT OFF FROM OUR FIRST CONVERSATION. RED WAS VERY NICE, PROFESSIONAL, FRIENDLY. I COULD GO ON, BUT I THINK YA'LL GET THE POINT. SHE MADE MY BUYING EXPERIENCE COMFORTABLE. SHE IS A VALUABLE ASSET TO THIS DEALERSHIP. I WOULD RECOMMEND THIS DEALERSHIP & RED TO ANYBODY INTERESTED IN BUYING A QUALITY CAR. I INITIALLY WENT TO GET AN OIL CHANGE, ETC. MY LEASE WAS ENDING SOON AND IT SEEMS LIKE A GOOD TIME TO PURCHASE SOMETHING NEW. More

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Great Service Excellent service by the team. Kudos to Mr. Earl for being so patient with me and the guy behind the front desk. I will highly recommend Russ Darrow N Excellent service by the team. Kudos to Mr. Earl for being so patient with me and the guy behind the front desk. I will highly recommend Russ Darrow Nissan in the future. More

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Nebulous Benefits of $589 Maintainence Addon and buyout $ The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oi The Service package for Maintenance sold me does not define what is covered as far as normal maintenance items. Looks like that it is better to pay oil/filter tire rotation ($50 x 6 times =$300) as you go rather than pay up front ($589) which is far more expensive but does not fully include other normal mileage based items like fluids and filters. At every 30,000 mile interval Nissan gets you for another $600+ to change these fluids and filters which should be included in the pay up front $500+ maintenance package. The upfront paid maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, your on the hook for another $600+ for fluids and filters every 30,000 miles. The maintence contract refers you to the Nissan maintenance booklet to see what is considered normal maintenance at the specified miles, however, other than an oil/filter/tire rotation, it appears your on the hook for another $600+ for fluids and filters every 30,000 miles. Also did not like lease buyout charges of extra $300 (expedited title) + $349 documentation fees. this is in addition to the buy out lease residual with Sales tax + registration. Seems to me they are padding the sale price for purchasing the leased vehicle at the end of the lease. A call to Nissan leasing confirmed that there should not be an extra $300 charge. Dealer says the $300 is a hidden charge that Nissan charges when leasening which the dealer is trying to recoup. Somebody is not telling the truth. As far as the $349 documentation fee, this is about $150 higher than what most dealers charge for the paperwork. The buyout requires a lot of signed legal documents but not $349 worth. As far as the Murano auto itself and service I received is concerned, love it and highly satisfied with both. Was told that my accumulated Platinum awards could not be used on this purchase since this buyout was not a dealer purchase.and had to wait to use them on my next purchase. Funny since the check was made out to Russ Darrow. I’ll never get to use these “so called” Platinum dollars. You see my next purchase or lease will be for an auto that includes full maintenance, like a Cadillac. I don’t know where or what action will be fedback from this review, however it is now a matter of record. More

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Excellent overall I found the overall experience to be pleasant but long. Everyone was very friendly and fun to talk to. They all went the extra mile. I found the overall experience to be pleasant but long. Everyone was very friendly and fun to talk to. They all went the extra mile. More

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Phenomenal Service This place provided an excellent car-buying experience. Everyone from the finance, sales, and general management staff went above and beyond to make m This place provided an excellent car-buying experience. Everyone from the finance, sales, and general management staff went above and beyond to make me feel welcome and comfortable. Awesome dealership! More

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Bad wxperience with finance person Pushy finance person, made us feel uncofortable and kept insisiting in buying his packages. Nevwr going back to that dealerahip! Bought a great use Pushy finance person, made us feel uncofortable and kept insisiting in buying his packages. Nevwr going back to that dealerahip! Bought a great used car, but the finance part of the sale was terrible!! More

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