Jennifer Mcclung | Page 21

Thank you for the service, it was not to walk out with a free oil change and understanding what was done. free oil change and understanding what was done. More

by diarrayoung Verified Customer Verified Customer

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Service manager did not once update on vehicle status, She gave my vehicle keys to other customer, There was paperwork in my car from another customer. She gave my vehicle keys to other customer, There was paperwork in my car from another customer. More

by dajsmitsmiami Verified Customer Verified Customer

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The service was excellent, the treatment was very friendly and they helped me with all my questions. Good service. I am very happy. friendly and they helped me with all my questions. Good service. I am very happy. More

by joelnunez0691 Verified Customer Verified Customer

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Everything went well . Great service and great job by everyone at the dealership . Very happy . Great service and great job by everyone at the dealership . Very happy . More

by Jlmbrd64Jlmrd64 Verified Customer Verified Customer

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Everything went smooth as silk. The part necessary for the recall was ordered in time. The part necessary for the recall was ordered in time. More

by tburns5 Verified Customer Verified Customer

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Service writers have been good. Dylan Parsons was very precise in her explanations and helpful regarding any information requested without glossing over information. She was outs Dylan Parsons was very precise in her explanations and helpful regarding any information requested without glossing over information. She was outstanding. When at the dealership, I also asked to speak with a manager or assistant manager. I spoke with Jennifer McClung who was very knowledgeable regarding the “mystery calls” I would get almost daily from Greenway North any time between 4:00 and 8:45 pm. They would ring twice and then hang up. Since I was waiting for window trim replacements for my Telluride I would try to call back if I was able. When I phoned back no one ever knew who called or which department was making the calls. People answering the phone have been unpleasant.about these “mystery calls”. She informed me I would be removed from the call list. It is interesting how knowledgeable these two women are and know they are a true asset to the dealership. The waiting area was clean and presentable. More

by Caron Verified Customer Verified Customer

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Terrible since we bought the vehicle. Then since I have no choice but to go to that location for life time oil changes I went there for a 10:15am Saturday appointment and it was 20 mins b Then since I have no choice but to go to that location for life time oil changes I went there for a 10:15am Saturday appointment and it was 20 mins before I spoke to the person then a three hour wait. Had to leave the car and get picked up. Then 3 days after they did the oil change my car check engine light came on along with the oil light and said to service vehicle immediately. Car had zero oil in it. Had to have it towed back to them so they could rectify their mistake. Cost me a half of day of work and no vehicle for a day. Huge inconvenience and then when I asked what I can do to get a refund for the life time oil changes I never received a message back. Crickets!!!!! I Will never bring my car back to this location. More

by amy Verified Customer Verified Customer

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This dealership was unprofessional and unorganized. When you walk into the facility there is not anyone to great you in the service department. I would not recommend anyone to visit this location. When you walk into the facility there is not anyone to great you in the service department. I would not recommend anyone to visit this location. More

by benebyearlisia2018 Verified Customer Verified Customer

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Car broke down two week ago took it back yesterday because it wasn't running right and still charged $300 to tell me they couldn’t find anything what a rip off they lost my business will buy my cars e because it wasn't running right and still charged $300 to tell me they couldn’t find anything what a rip off they lost my business will buy my cars elsewhere More

by Jason Verified Customer Verified Customer

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Was amazed they were able to get me back on the road the same day. same day. More

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