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Jelian Alop
Jelian Alop at Elk Grove Toyota

Jelian Alop

Service Advisor

Elk Grove Toyota

9640 West Stockton Blvd
Elk Grove, CA 95757

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4.2
10 Reviews
4.2

10 Reviews

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10 Reviews of Jelian Alop

July 08, 2025

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Employee Rating

I have one poor star for very poor work of while my My Toyota Fj Cruiser is been service, The hub cap was broken by your mechanic while checking my Wheel alignment in Elk Grove Toyota Dealership, my Truc More

by rubymarquicias
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 08, 2025

Elk Grove Toyota responded

Hello Ruby, I truly apologize for your experience. I spoke to our Service Manager and he is working hard to find the correct replacement. I apologize for time it is taking to get it. It is a difficult part to find since it is non Toyota part. We thank you for your patience. Someone will be in contact with you as soon as we get the part. Sincerely, Jeannette Blair Customer Relations Manager

May 28, 2025

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Employee Rating

Waited almost 5 hours for an oil change when the advisor say 2 to 3 hour More

by Michael
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Recommend Dealer
No
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May 28, 2025

Elk Grove Toyota responded

Hello Michael, I apologize for the wait time. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

April 07, 2025

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Great customer service and care. I appreciate the team taking time to explain things to me! More

by C
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jason

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Apr 07, 2025

Elk Grove Toyota responded

Hello, Thank you for taking time out of your day to review our dealership. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

March 03, 2025

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Besides the wait, service was great (oil change). Was able to get an appointment that day. More

by customer 2008
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 04, 2025

Elk Grove Toyota responded

Hello, Thank you for taking the time to provide us with your feedback. I addressed your concerns with our Service Manager and staff. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

March 02, 2025

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Employee Rating

They are very kind and help me in my process with my truck thanks a lot and keep up the good work work. More

by Oscaryepez1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michaela (Mickey) Alvares, Rene Ascencio

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Mar 04, 2025

Elk Grove Toyota responded

Hello, Thank you for taking the time to review our dealership. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

February 25, 2025

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Employee Rating

Well managed, good manners, clean and helpful with all repair aspects. I found the customer attendance well done and courteous More

by Cortney
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Workmanship
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Recommend Dealer
Yes
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Mar 06, 2025

Elk Grove Toyota responded

Hi Cortney, Thank you so much for your review. I am happy to hear everything went smooth during your time with us. We can't wait to see you again in the near future. Sincerely, Jeannette Blair Customer Relations Manager

January 31, 2025

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Employee Rating

I like this dealership because it is near my place. My advisor at the service department is awesome and client oriented as well as the other advisors if Ping Yang is off. The dealership itself is fast, More

by rosellergayas52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ping Yang, Rene Ascencio

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Feb 01, 2025

Elk Grove Toyota responded

Hello, Thank you for your kind review. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

October 28, 2024

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Employee Rating

We always take our 2019 Tundra to Elk Grove Toyota for service. The service is excellent and the service representatives are always nice. More

by TERRYJPT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2024

Elk Grove Toyota responded

Hello, Thank you for your kind words. I am happy to hear the service is excellent and our staff is always nice. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 10, 2024

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Employee Rating

Jelian was awesome, patient and friendly worker. I recommend people meet her at Toyota Service Maintenance. More

by deaf sis in Chr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ping Yang

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Aug 13, 2024

Elk Grove Toyota responded

Hello, Thank you for your review. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 22, 2023

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Employee Rating

All good great customer service and support fast and friendly no issues 2 big thumbs up More

by THOMASONBRADLEY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Khang Bui, Michaela (Mickey) Alvares, Andres Flores, Rene Ascencio , Lauren Addison, Anthony Aldrete, Sulaiman Aziz, Angie Gonzales, Carly Watkins

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