Jeff Hathcock
Jeff Hathcock at Germain Lexus of Easton

Jeff Hathcock

Service Advisor

Germain Lexus of Easton

4130 Morse Crossing
Columbus, OH 43219

4.9
72 Reviews
4.9

72 Reviews

Write a Review

72 Reviews of Jeff Hathcock

September 13, 2025

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Courteous- efficient-friendly - great loaner. -all work completed quickly- all interactions with staff extremely positive More

by JDB15
Service Price Transparency
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Recommend Dealer
Yes
Sep 15, 2025

Germain Lexus of Easton responded

We're so glad you had a great experience with our team! Thanks for choosing Germain Lexus of Easton and for sharing your support. We are here if you need anything in the future!

September 12, 2025

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Steve was great to work with. Got the car I wanted and it was a smooth transaction. More

by MANGELAG21
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Recommend Dealer
Yes
Sep 12, 2025

Germain Lexus of Easton responded

We are thrilled to hear that Steve helped you secure the vehicle you wanted. Thanks for choosing Germain Lexus of Easton!

September 12, 2025

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Jeff is great! The service center is always clean and pleasant. They are very busy most of the time. Only gripe really has been that last time I was in they scratche More

by RRCHLOE
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Recommend Dealer
Yes
Sep 15, 2025

Germain Lexus of Easton responded

We appreciate your feedback regarding Jeff and our service center's cleanliness. However, we apologize for the scratch on your quarter panel, and encourage you to reach out directly if we can be of assistance.

September 11, 2025

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Germain has always done a great job for me! When I have requested a loaner during my appointment, it hasn’t been a problem. I give them my highest recommendation! More

by BONNIE3031
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Recommend Dealer
Yes
Sep 12, 2025

Germain Lexus of Easton responded

Hi Bonnie, thank you for the glowing review! We’re so pleased the Germain Lexus of Easton team has you well taken care of. Thanks for choosing us! See you next time!

September 09, 2025

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Truly exceptional service. Worked with my schedule and got my vehicle taken care of. Use of the loner got me on my way for the day too! Jeff and crew were great! Thank you for More

by Cmba0825
Recommend Dealer
Yes

Other Employees Tagged: Kevin Courtright , Young lady who worked Sept 9 and got my vehicle for me. She was very helpful and kind

Sep 09, 2025

Germain Lexus of Easton responded

We're elated to hear Jeff and the team provided exceptional service at Germain Lexus of Easton. Your feedback is appreciated, and we look forward to assisting you again!

September 09, 2025

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I’m very pleased auto service at Germain Lexus of Easton. They are very professional, efficient and friendly. I highly recommend them. More

by DAVID.INGLIS7
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Recommend Dealer
Yes
Sep 10, 2025

Germain Lexus of Easton responded

David, thank you for commending our professionalism and efficiency at Germain Lexus of Easton. We hope to assist you again soon!

September 09, 2025

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I had an unexpected issue with my Lexus. I reported it to the dealership and they took excellent care of my situation. I’m 100% satisfied. More

by ROHLFJ
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Recommend Dealer
Yes

Other Employees Tagged: Grant Garrison

Sep 10, 2025

Germain Lexus of Easton responded

Thank you for sharing your experience with us! We're always here to help. See you next time at Germain Lexus of Easton!

September 03, 2025

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The service and actions taken by relationship manager, Mr. Jeff was excellent and I thank him. More

by igodan2015
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Recommend Dealer
Yes
Sep 04, 2025

Germain Lexus of Easton responded

We are delighted to hear from you, Igodan. Thank you for the great review of Germain Lexus of Easton!

September 02, 2025

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They did fine once I arrive, my concern was lack of follow-up on messages left while trying to modify a set appointment. They went 0 for 2. Then I got ahold of someone that provided no help More

by darren_bro
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Recommend Dealer
Yes
Sep 03, 2025

Germain Lexus of Easton responded

Darren, I apologize for the lack of follow-up and any inconvenience this caused. We strive to provide attentive service, so it's disappointing to hear we missed the mark here. If there's anything further you'd like us to address or discuss, please feel free to reach out directly. Thank you, Grant Garrison - Service Manager - (614) 383-4177

August 30, 2025

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Jeff was absolutely amazing with explaining every step of the way! They are the best in business . More

by Dhfultz
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Recommend Dealer
Yes
Sep 02, 2025

Germain Lexus of Easton responded

Thank you for taking the time to review Germain Lexus of Easton! We love to hear you were in great hands with Jeff. It really means a lot to hear that you're happy.

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