Jeff Cline
Jeff Cline at BMW of Tigard

Jeff Cline

Service Director

BMW of Tigard

10035 SW Cascade Ave
Tigard, OR 97223

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4 Reviews
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4 Reviews

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4 Reviews of Jeff Cline

May 24, 2024

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Employee Rating

While most of the staff at BMW Tigard’s service center are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to More

by kadhim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 25, 2024

BMW of Tigard responded

Hello Kadhim, We are glad to hear that you find most of our service staff to be nice and polite. It is unfortunate you believe your experience did not meet certain standards. We would greatly appreciate you calling us so that we may learn more about your experience and work towards a resolution. You can reach the General Manager, Sven Wood, directly at (503) 748-5450.

March 09, 2023

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Not very professional for a luxury establishment. Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is t More

by Jaclyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 12, 2023

BMW of Tigard responded

Hi Jaclyn, we're very sorry that you had a negative experience with our team. Our service manager has worked to take care of your vehicle and it is ready for pick up today. Our leadership team will be meeting with you as you pick up your vehicle, so we can apologize in person and make sure everything is resolved to your complete satisfaction. We very much value your business and hope we can continue to earn your business going forward. Sven Wood General Manager Kuni BMW

January 29, 2023

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I’ve just picked up my vehicle from Kuni, and I am very happy with the repairs and care given to resolve the issues I previously raised. Jeff Cline and David Fernando have gone above and beyond and my conf More

by sreinha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Fernando , Camron Pourassef

Feb 07, 2023

sreinha responded

Update: Jeff Cline and David Fernando have both been very responsive and helpful and are working to resolve the issues I’ve pointed out.

Feb 08, 2023

sreinha responded

Second Update: I’ve just picked up my vehicle from Kuni, and I am very happy with the repairs and care given to resolve the issues I previously raised. Jeff Cline and David Fernando have gone above and beyond and my confidence in the Kuni service team has been restored. Highly recommend Kuni, they will work to resolve problems as they arise. I appreciate their attention to detail!

January 04, 2023

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Employee Rating

Worst service manager ( Jeff ) ever he was racist and unprofessional didn’t even understand what customer service is. And after the bad service he offered to pay for my service to shut my mouth down and More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kory Ufkin

Jan 06, 2023

BMW of Tigard responded

We are disappointed to hear this was your perceived experience. It is our priority to deliver outstanding service to all of our valued customers regardless of race, ethnicity, nationality, or any other protected category. As part of a preliminary investigation in to this situation, it appears your vehicle had been ready for pick up for several days and our team was asking you to return the Kuni BMW Service loaner, to avoid incurring extra fees (which is a standard practice and part of our loaner car agreements). You and your brother kept insisting that you should not have to bring it back for another several days, but that loan...

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