Jeff Cline

While most of the staff at BMW Tigard’s service center are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to have no understanding of basic customer service. I’m not alone in this—many other customers have had similar negative interactions with him. It's a shame because the rest of the team provides excellent service. FYI BMW, the problem and damage we had weren’t fixed professionally. We tried to make an appointment, and this is the treatment we received! We had to go to social media in order for the management to respond back to us, and this is the message we got from the manager: "Good morning Mr. XXX. . I understand you have an appointment tomorrow here at BMW of Tigard, your appointment has been canceled. Due to past interactions and negative posts on social media about the dealership, we would prefer you use another location for your service needs. Thank you. Text STOP to opt-out. --Jeffrey Cline BMW of Tigard" We will keep going to social media until that person gets fired. I strongly urge management to address this issue promptly to ensure that all customers receive the quality service they expect from BMW. More

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Not very professional for a luxury establishment. Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is t Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is the honest and let’s make it right attitude?? Sales manager was the worst similar to sales person when I bought the car; seems to me unfriendly bunch in sales area. However Much better in service! Thank you Jeff and Priscilla! More

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I’ve just picked up my vehicle from Kuni, and I am very happy with the repairs and care given to resolve the issues I previously raised. Jeff Cline and David Fernando have gone above and beyond and my conf happy with the repairs and care given to resolve the issues I previously raised. Jeff Cline and David Fernando have gone above and beyond and my confidence in the Kuni service team has been restored. Highly recommend Kuni, they will work to resolve problems as they arise. I appreciate their attention to detail! More

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Worst service manager ( Jeff ) ever he was racist and unprofessional didn’t even understand what customer service is. And after the bad service he offered to pay for my service to shut my mouth down and unprofessional didn’t even understand what customer service is. And after the bad service he offered to pay for my service to shut my mouth down and not say anything but I refused. More

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