Jeff Alves | Page 39

Great customer service Wanted to say a big thanks to Jenna. She was very helpful and full of information and was able to answer our crazy questions... We love the car we go Wanted to say a big thanks to Jenna. She was very helpful and full of information and was able to answer our crazy questions... We love the car we got! All the others that were involved in helping find the right car for us, we want to thank as well, not sure of all but this thank you goes to all who helped. We will be back for our service and hope to stop by and say hi when we are there! More

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The perfect car for our needs! Randy did a fantastic job finding the perfect car for our needs. Trying to rebuild credit is hard in the first place, but getting a decent car at a de Randy did a fantastic job finding the perfect car for our needs. Trying to rebuild credit is hard in the first place, but getting a decent car at a decent rate was a pleasant surprise. After giving Randy all the particulars of our wants and needs he was able to locate just what we needed. Jeff in finance was also a pleasure to work with. extremely fast and efficient. From the time we stepped in the door till we walked out with keys in hand and driving our new to us car away was a short 3 hrs. Record time in my book from all the other experiences I have had buying cars. Thank you to the Larry H. Miller Auto Group and all those that helped us get this new start. Dan and Denise Wyatt More

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Relaxed Great staff. Bryson, Kyle, Jeff and of course Rick made buying a car easy and almost painless. Will definitely go back when I need another vehicle and Great staff. Bryson, Kyle, Jeff and of course Rick made buying a car easy and almost painless. Will definitely go back when I need another vehicle and will gladly recommend them to anyone. Thanks again. More

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My recent car buying experience I must say, everyone at Larry Miller Hyundai, treated me with respect, provided me with multiple car buying options, assisted me with finding the perf I must say, everyone at Larry Miller Hyundai, treated me with respect, provided me with multiple car buying options, assisted me with finding the perfect car, and were most helpfull making what could be a stressful process, not so bad at all! My salesman, Addison, was awesome. He was so patient in taking his time to make sure I knew every feature of my selected vehicle & was very knowledgeable. Thank you all for making my experience a good one :-) Barb D More

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Easy, honest amd friendly Very courteous, fast and friendly. Straight to the point. They didnt try putting me in something i didn't want. They asked what i wanted then went fro Very courteous, fast and friendly. Straight to the point. They didnt try putting me in something i didn't want. They asked what i wanted then went from there. That made it feel like a real car buying experience! And that it was. Larry Miller Haundi gave me a great deal with the best insentives. I would recommend them over anyone i have been to in the last 28 yrs. More

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Customer service manager My experience was great after working with Robert during my time at the dealership. He is polite and attentive and help the time pass more quickly My experience was great after working with Robert during my time at the dealership. He is polite and attentive and help the time pass more quickly More

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First Time Car Buyer My salesperson, Addison Garrett, was amazing. He was the most professional, kind, and courteous person I've met in a long time. He made my car buying My salesperson, Addison Garrett, was amazing. He was the most professional, kind, and courteous person I've met in a long time. He made my car buying experience wonderful. I'd highly recommend him to anyone who is in the market for a new vehicle. I will only buy cars from him from now on. More

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Fabulous! My husband and I went into the dealership with the sole purpose of looking at gently used vehicles. Tyler took time to talk with us and get to know a My husband and I went into the dealership with the sole purpose of looking at gently used vehicles. Tyler took time to talk with us and get to know a bit about what we might want. When we mentioned an interest in electric cars, he introduced us to the Ioniq. We test drove the car, looked at others, then sat down to "look at numbers". After reviewing the numbers, there was no way we could say no! Great deal that fit our needs completely. At no time did we feel pressured to buy. Larry Miller Hyundai seems like a happy family of employees and it was a pleasure doing business with them. More

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Pleasant experience. Bryson was pleasant, informative and courteous. I was impressed with how he did not rush us but listened to our wants and needs. Good job. Bryson was pleasant, informative and courteous. I was impressed with how he did not rush us but listened to our wants and needs. Good job. More

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Definition of sleazy car sales I normally like to give good grades on surveys such as these. However, in this case I have to be completely honest with the entire experience of buyin I normally like to give good grades on surveys such as these. However, in this case I have to be completely honest with the entire experience of buying my car at Larry Miller Hyundai. First, Dakota Diaz is a very nice young man and with the exception of not showing me some of the features in my new car (i.e., working the navigation system, working the radio, etc.) he did an outstanding job! Unfortunately, I cannot say that about the other people I was forced to encounter during my sales experience. They would be Mike the Assistant Sales Manager and Jeff in Finance. I believe the other sales manager I talked with was Sean(?) He was very good to me! Mike, on the other hand, got right in my face when it was time for him to come in and "close" the deal for Dakota. It was very intimidating and extremely uncomfortable. I told him as much when he did it. Then later apologized for my actions. Yet, never received as much as a small acknowlegement regarding his horrific behavior. Then ther was Jeff, in Finance! All I can say is, "This guy put the S in slick." I asked him what I was getting for my trade in. He blew me off by muttering something about, "....it's all factored in..." Then he told me that Hyundai of America had picked u[p the financing. Turns out it is in fact "Vantage West Credit Union" He told me my rate would go down to 4.7% from 5.4% after I purchased the extra protection and warranty. Which I know he got a nice chunk of change in commission! But, the thing that really gnaws at me is that I never received my copy of the sales agreement, or purchase contract or any other paperwork associated with the purchase of this vehicle. I talked to Dakota about that a few days after the sale. He asked Jeff and Jeff told him he mailed it to me. Sir, I live about 6 miles from your dealership. I could have picked it up if Jeff gave a hoot about anything but the bottom line. Also, that was over a week ago, I have not received it yet. I feel that your sales/finance managers saw me as a "desperate case" when they saw my situation. I let these things go by at the time of the sale because, frankly, I was so beaten down by the process all I wanted to do was surrender. My impression is that that is EXACTLY what LMH wants! There are words and phrases on your wall like, "inegrity;" "honesty;" "customer satisfaction and care." etc. To me and my experience they are just words. I have left a message for Dakota to contact me. I will ask him to get me my documents from Jeff 1 more time. If I cannot get them I will contact Mr Trinkl. If necessary my next step will be to contact Hyundai of America, The Better Business Bureau and the Arizona State Attorney General. More

by damatoman2001 Verified Customer Verified Customer

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