Jean Louis

I’ve consistently had issues with service at Acura Pines ever since purchasing my lease. During the lease period, I felt the customer service was much better more responsive and reliable. Unfortunately, tha ever since purchasing my lease. During the lease period, I felt the customer service was much better more responsive and reliable. Unfortunately, that changed once I officially bought the vehicle. One of the ongoing frustrations has been with my email on file. At one point, it was removed, and I specifically asked to have it updated so I could receive service coupons. Yet when I went to pay for an oil change, the cashier told me there was still no email attached to my account. I brought this up with my service advisor again but this wasn’t the first time I had to ask. It’s disappointing when something that simple keeps being overlooked. I also requested quotes for a dashboard and AC piece and was told the information would be included in my paperwork. It wasn’t. No quotes were provided, and no one ever followed up. That alone made it feel like it wasn’t worth continuing to press for answers. Overall, I’ve been disappointed with the service here. I’ve given multiple chances even for small, basic things but I no longer feel like a valued customer. At this point, I’m not sure I’ll be returning. The level of service just isn’t what it used to be. More

by Val Verified Customer Verified Customer

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was prompt, Mr Jean is always courteous and professional. My car maintenance was done in an efficient and timely mannerisms My car maintenance was done in an efficient and timely mannerisms More

by YOLETTER Verified Customer Verified Customer

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I have been going to Acura Pembroke Pines for just about 10 years. Jean Louis from the Service Dept has always been exceptional. I am far from this dealership, but it is worth my while to get my service the 10 years. Jean Louis from the Service Dept has always been exceptional. I am far from this dealership, but it is worth my while to get my service there just because of the great customer service I get from Jean. For everything else, I have a good warranty from Acura. More

by ocasco Verified Customer Verified Customer

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Jean Louis is a true professional. . Courteous, friendly, and represents Acura well. A pleasure to deal with every time I visit. . Courteous, friendly, and represents Acura well. A pleasure to deal with every time I visit. More

by LINDOJEAN Verified Customer Verified Customer

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The service department is very efficient and polite. Jean Louis was thorough with our car’s service needs. There is never a problem when we visit. Jean Louis was thorough with our car’s service needs. There is never a problem when we visit. More

by kcr.miller Verified Customer Verified Customer

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I always feel like home when I walk in this dealership. From sales to service it is so pleasant and easy to buy a car or to have your car service in Acura of Pembroke Pine, I feel like a royal queen the From sales to service it is so pleasant and easy to buy a car or to have your car service in Acura of Pembroke Pine, I feel like a royal queen the way they all treat me and do the utmost to give me the car and service that I look for. THANK YOU! More

by MARILICENZI5@GMAIL.COM Verified Customer Verified Customer

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Called for emergency service and spoke to Jean and took my car in and took care of my problems my car in and took care of my problems More

by RDAMO61357 Verified Customer Verified Customer

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Jean Louis has an excellent quality of customer service. He has the patience and understanding to provide the best service to a customer. He has the patience and understanding to provide the best service to a customer. More

by GUESAG Verified Customer Verified Customer

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My service advisor, Jean Louis, is truly the BEST! He is courteous, professional and always takes great care of me and my RDX. Top-notch service as always! I wouldn't go anywhere else to have my ca He is courteous, professional and always takes great care of me and my RDX. Top-notch service as always! I wouldn't go anywhere else to have my car serviced. More

by Winnie Verified Customer Verified Customer

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As usual, service visit was excellent. It is worth the extra miles driven from south Dade to get superior service. It is worth the extra miles driven from south Dade to get superior service. More

by MLS Verified Customer Verified Customer

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