Jason Cote | Page 10

Satisfied Customer I was purchasing my first brand new car in almost 30 years so I was very stressed out and hesitant at the idea of having a car note and had no idea wh I was purchasing my first brand new car in almost 30 years so I was very stressed out and hesitant at the idea of having a car note and had no idea what kind of car I wanted. A friend suggested North End Mazda and I found my whole experience to be pleasant. Marty, the GM, was quick to respond to my e-mails and Mark, the salesman, was very knowledgeable about their inventory. No one was pushy, there was no pressure, they made me feel like they had all the time in world to spend with me and Jason in finance got me an unbelievable interest rate. More

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New Car Purchase My wife and I were in need of a new vehicle after an accident. We went in to North End Mazda and talked with Mark about our situation. He couldn't h My wife and I were in need of a new vehicle after an accident. We went in to North End Mazda and talked with Mark about our situation. He couldn't have been nicer or more helpful. He listened to our criteria, listed several options both new and used, and worked to make sure that we were comfortable with both the process and the end result. Not an easy thing to do with someone after an accident. Jason in financing worked with us to make sure the numbers worked, and as a team gave us a great car-buying experience. We wound up with a new CX-9 that fit our growing family needs. I'd highly recommend purchasing a vehicle from North End Mazda, and Mark in particular. More

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Great Experience Had a really great experience. Our salesman was knowledgeable & personable. Never felt pressured and took time to answer all of our questions. Went ou Had a really great experience. Our salesman was knowledgeable & personable. Never felt pressured and took time to answer all of our questions. Went out of his way to make sure we were fully informed. Will definitely recommend him to a friend. More

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Purchased Mazda CX-5 in May 2014 I am nearly a year late on posting this review and I feel bad but I kept forgetting. This is especially egregious because I think I tormented poor Ma I am nearly a year late on posting this review and I feel bad but I kept forgetting. This is especially egregious because I think I tormented poor Mark A. with my indecisiveness. I started looking at cars in December 2013 (mostly only because Mazda had a program where if you test drove or bought a vehicle they donated volunteer hours to nonprofits which I thought was pretty awesome). I had so many different SUV's and cars I was thinking about that it took me months to pick one. I explained at the outset to Mark that I had no intention to buy until later in the year and he was totally fine with that. He let me test drive the car without him which I think is HUGE. I feel kind of uncomfortable test driving a car with a salesman - trying to come up with random chit chat for the duration of the ride because I typically do more than just drive it up and down the street. Mark even offered after the test drive that if I wanted to take it out and do some errands some morning to get a better feel for it in action I could do that. I have NEVER heard of a dealership offering that before. I ended up researching and test driving the Sub. Crosstrek which I thought was too low to the ground, the Honda CRV which was also shorter and I didn't like how the dash was set in and I thought harder to read, the Toyota RAV 4 and the Hyundai Tuscon. Only Prime Toyota let me take the car out by myself and only on the 2nd trip after I told the dealership that Mazda/Mark let me do it so they gave one to me while I had my Yaris serviced. Due to the extraordinary number of recalls that occurred for my Yaris in spring of 2014 I ended up speeding up my research process. I probably visited Mark 5 times between December and the purchase as I tried to figure out pricing and trade in. He was always very honest and up front with me, even if it meant telling me things I didn't want to hear. He has the patience of a saint. Once I decided on the Mazda CX-5 we figured out they didn't have what I wanted in stock so he took down my specifications and researched for a few days to find what I wanted from another dealership so they could bring it up. I had intended to buy a 2014 but thanks to his work it ended up working in my favor to buy a 2015. He got me a great price on my trade in - on the higher end of the scale. So thankful for their help including Tom in finance. Also - I LOVE the car. Seeing as how this has turned into the endless winter and we are living a real life version of Frozen, I can't even begin to say how wonderful this car has been in the snow and everything Mark told me about it was true. LOVE this car and kind of love North End for helping me out with it. OH - also back in September I ended up with a nail in my tire and since it was my first visit they removed the nail and patched it for free and gave me a free oil change (I think they do the first one free for everyone). But I still appreciated it. More

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Very satisfied repeat customer I first went to North End Mazda in 2009 on the advice of a friend. He does thorough research which I happily made use of. I was very pleased with the I first went to North End Mazda in 2009 on the advice of a friend. He does thorough research which I happily made use of. I was very pleased with the result. In autumn 2014 my sweet red car was crushed by a tree so I went back to NEM in November to buy a replacement. I had a great experience with David Worth, Jason Cote, Matt Lynch--and other personnel whose names I do not have. Their sales methods are clear and honest. And the car is a love. I recommend North End Mazda whole heartedly. More

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Very nice experience. I stopped in to test drive a car. They were great. They showed us how the car performs, with a great test drive. Then I took it out for a drive. Zoom I stopped in to test drive a car. They were great. They showed us how the car performs, with a great test drive. Then I took it out for a drive. Zoom Zoom. Lots to talk about, S We had all are questions answered. They were great. The service is great. The technology in the 2015's is incredible. So much to learn. They will answer questions over the phone or in person. They are very supportive. I was very loyal to a different brand, but, Mazda 3 has more bells and whistles. I bought a new car. I had no intentions of buying at this time. I was still shopping. I love my new car and I have found a great dealership. Thank you. More

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Look forward to going to the dealership Who ever says "I look forward to going to getting my car worked on at the dealership"? Well, I do! The guys over in the Mazda Service Dept. will answe Who ever says "I look forward to going to getting my car worked on at the dealership"? Well, I do! The guys over in the Mazda Service Dept. will answer all your questions thoroughly and truthfully. They are friendly and they really listen to what you have to say! Their work is spot on, and they will not make you do anything that's not needed. I've tried other mechanics and always find myself circling back to the dealership so that they can fix the mistakes. They've saved me more than once, and I am forever grateful. I highly recommend this dept. for all your service needs! More

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Wonderful experience I have been putting off buying a car because I've never been comfortable with car sales; had a few bad experiences. But I was desperate to get a veh I have been putting off buying a car because I've never been comfortable with car sales; had a few bad experiences. But I was desperate to get a vehicle but have limited funds. So I thought I'd try lease options. Mike Pinto was awesome, I called one day and told him what I was looking for he said he would email me info; which he did. He called the next day to see if I got the material and had any questions. Did bother me with numerous calls or sales pressure. I made an appointment the following week and from there is was a GREAT experience. Mike and Jason went above and beyond to get me the best deal they could. I am very happy with the outcome of my lease. More

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David In Mazda was Exceptional I was looking for a daily driver and was comparing a couple of brands such as Honda and Toyota. My parents have owned them in the past. I heard about I was looking for a daily driver and was comparing a couple of brands such as Honda and Toyota. My parents have owned them in the past. I heard about the highly rated Mazda 3 but was uncertain about Mazda and the brand until I met with David. He was very kind and attentive about my needs and very knowledgeable about all the cars I was comparing not only Mazda. He was able to explain all the features about all the cars not only the Mazda. I feel that he really cared. Not only did he care about my use for the car he was very proud to show off his dealer ship so much so I meet with Andrew his manager who was very helpful and friendly. The whole process was very easy and I feel the care more about me getting the absolute best possible service and the best price than I did. I learned a lot and would never go to another dealer ship again. They welcome me as if I was apart of the family and it was really nice to have that feeling when I Left. I will never look else where again. More

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The staff in every area is awesome Northend makes the car buying experience a pleasure. The staff care about each person that comes in and they do not pressure you. You really enjoy g Northend makes the car buying experience a pleasure. The staff care about each person that comes in and they do not pressure you. You really enjoy going there and buying a vehicle. The service department is friendly, knowledgeable and go out of their way to make sure you are completely satisfied. The people just make you feel at home and want to come back for other purchases and service. Cannot say enough good things about this organization. More

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