Our service attendant Jarret is absolutely the best we
have. We always ask for him because he is knowledgeable, polite, caring & an overall superior employee. He should be commended for his excellence.
have. We always ask for him because he is knowledgeable, polite, caring & an overall superior employee. He should be commended for his excellence.
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by MRMRSBARBERIO
Verified Customer
Verified Customer
Feb 21, 2022 -
Toyota of Coconut Creek responded
Thank you for taking the time to share! We are so glad to hear that Jarrett was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!
Service Advisor Jarrett has the best customer service.
He makes the process very easy and always communicates effectively. He ensures his customers are a priority !
He makes the process very easy and always communicates effectively. He ensures his customers are a priority !
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by brazilianbori28
Verified Customer
Verified Customer
Feb 21, 2022 -
Toyota of Coconut Creek responded
Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!
Not the service dealer that you can trust at all.
I have done a mistake and request to change the Cabin Air Filter & gave the instructions that it has to be same as the one which is installed from th
I have done a mistake and request to change the Cabin Air Filter & gave the instructions that it has to be same as the one which is installed from the factory which is the Premium Charcoal Filter (87139-0E40), not TOYOTA VALUE LINE PARTS with YZZ letters (87139-YZZ37). When I saw the invoice, I found the value line part number and they insist that this is the expensive one and they show me the normal Capin filter which is without Charcoal (Old School) not for now days models at all and compared with the value line one as its the upgraded one to convince me & of course I know both parts physically & its parts numbers as well plus some knowledge in Automotive line and spare parts specially of my car. When I asked them to cancel this filter and give me my old filter and I will fix it myself, they didn't give me my original filter that was fitted in my car and give another used value line cabin filter to hide their dishonest job. The guys are very rude (Service advisor & the workshop technician) not eligible to deal with clients, Tire rotation is not done, no information about tire condition or treadwear, no information yet about brake pads as well and my car was over 30,250 miles and my tires are really in bad condition & both has to be changed very soon.
Most of the good reviews to this dealer looks like to be from friends/relatives or customers that they don't have enough basic information about Cars, Parts & Service, so they will be happy with this poor service & they will be the preferable category to the dealer as well.
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by OA
Verified Customer
Verified Customer
Mar 07, 2022 -
Toyota of Coconut Creek responded
Osama, this feedback is very disappointing to receive. It is our goal to deliver a seamless and knowledgeable service experience, and it is concerning that my team missed the mark. I assure you that it is never our intention to inconvenience or mislead our guests, and I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please don't hesitate to give me a call directly. Thank you, Norman Frantz - Service Manager - 954-545-6931
A wonderful customer service specially with mr Jarret all
will be result with Professionalism and care
will be result with Professionalism and care
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by IVANALEJANDRO6573
Verified Customer
Verified Customer
Feb 18, 2022 -
Toyota of Coconut Creek responded
Thank you so much for leaving Al Hendrickson Toyota a five-star review! We will be sure to send your kind regards along to Jarret for ensuring you always receive excellent care and service. We are proud to have you as a customer and hope to see you back soon!
Very well organized and knowledgeable.
Customer service was superb. Handled our problem speedily and with great satisfaction
Customer service was superb. Handled our problem speedily and with great satisfaction
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by RSTERES
Verified Customer
Verified Customer
Feb 18, 2022 -
Toyota of Coconut Creek responded
We're honored that our efficient care and excellent customer service earned us five stars from you! The Al Hendrickson Toyota team is glad to be your chosen service provider, and we look forward to our next opportunity to work together!
Service was very fast.
The hours were convenient, I was able to come after work.
The hours were convenient, I was able to come after work.
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by Phaniab77
Verified Customer
Verified Customer
Feb 21, 2022 -
Toyota of Coconut Creek responded
Thank you for this positive feedback! We are grateful that you chose Al Hendrickson Toyota and will be here to assist with any of your future auto service needs.
Slow had a appointment did not get checked in till 45
minutes after appointment time
minutes after appointment time
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by BUDDYP01
Verified Customer
Verified Customer
Mar 07, 2022 -
Toyota of Coconut Creek responded
I'm sorry to hear about the delay. We strive for timely service, and it's clear we let you down. Please let us know if there's anything else we can do for you. Norman Frantz - Service Manager - 954-545-6931
Had basic service done.
It was completed quickly. Everyone was very courteous. Loved the shuttle service.
It was completed quickly. Everyone was very courteous. Loved the shuttle service.
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by opiedog10
Verified Customer
Verified Customer
Feb 18, 2022 -
Toyota of Coconut Creek responded
We're glad your service visit checked all the boxes! Thank you for the tremendous review and for enlisting Al Hendrickson Toyota's help! We hope to see you again next time.
They handled my visit quickly, priced my repair
affordably, got me back on the road reasonably
affordably, got me back on the road reasonably
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by rccartossa
Verified Customer
Verified Customer
Feb 18, 2022 -
Toyota of Coconut Creek responded
Thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!
Jarrett was awesome.
Always love this dealership! Bought many cars and got 4 years maintenance on my 2019 Corolla
Always love this dealership! Bought many cars and got 4 years maintenance on my 2019 Corolla
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by STEPHFURST
Verified Customer
Verified Customer
Feb 17, 2022 -
Toyota of Coconut Creek responded
Jarrett will be so pleased to see your kind words about his hard work! We can't thank you enough for your sincere loyalty to Al Hendrickson Toyota, and we'll be here ready to lend whenever you need service next!
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