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Jamie Ruis
217 Reviews
217 Reviews
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217 Reviews of Jamie Ruis
March 26, 2026
Accuracy, and timeliness of communication regarding the repairs was abhorrent. Jorge had a family emergency and hid supervisors total dropped the ball on my repair . repairs was abhorrent. Jorge had a family emergency and hid supervisors total dropped the ball on my repair . More
by jgrams737
Verified CustomerOther Employees Tagged: Jorge Sierra, Sammy Jo Mannering
March 25, 2026
Had to return to the dealership as technicians forgot to reset my oil and put a oil sticker change in the window. Also, I received an email shortly after I drove out of the dealership yesterday that my ca reset my oil and put a oil sticker change in the window. Also, I received an email shortly after I drove out of the dealership yesterday that my car filter air filter needed to be changed. I waited almost 3 hours to have my oil changed. Why was this not done at this time. Horrible customer service. More
by JANPETERSON11357
Other Employees Tagged: Richeka "Ricky" Providence
March 13, 2026
Had my screen replaced on my hyundai, kona. I was able to get a loaner vehicle and did not have to wait the five hours.So that was great! Jamie was excellent as always, and took great care of I was able to get a loaner vehicle and did not have to wait the five hours.So that was great! Jamie was excellent as always, and took great care of me! More
by dougeiring
March 11, 2026
mechanical service was great, but I had a reservation on time for a simple oil change and transmission flush and I was there for three hours. Also, I was under the impression that they would wash the car af time for a simple oil change and transmission flush and I was there for three hours. Also, I was under the impression that they would wash the car after the service but was not done. More
by KENNYHBH
March 08, 2026
The Service Team are knowledgeable, professional and informative. Sammy, Alex and Jamie have my trust and earn my business. informative. Sammy, Alex and Jamie have my trust and earn my business. More
by cardinal
Other Employees Tagged: Sammy Jo Mannering , Alex Valentin, 6 star rating
March 07, 2026
I had service done at the dealership in January 2024 and was very satisfied with the results. However, I brought my car in for service on March 5 to have a seatbelt recall fixed. This recall was identifi was very satisfied with the results. However, I brought my car in for service on March 5 to have a seatbelt recall fixed. This recall was identified at a scheduled maintenance visit in December 2025 but I had to wait for a special order parts. I received a phone call in light January 2026 at the parts were at the dealership and I should make an appointment for the service. I made an appointment for March 5, which was the earliest date. It could be scheduled because I had to schedule a Caretaker for my wife who is severely disabled. On March 5, I brought my car in his schedule. They kept it for almost 3 hours and when I was told my car was ready I found out they had not done any of the recall work because they did not have the parts. Apparently they did a software update and told me I would have to reschedule once I received notice that the parts were available. They didn’t even wash my car. I was very disappointed in their performance. For starts there was a mistake with the scheduling because they did not have the part available or it was given to someone else. Also, once I brought the car in and I realized I didn’t have the part. I could’ve been informed too much earlier than 2 1/2 hours after I dropped off the car it would’ve known this under computer almost immediately. I’m not sure why I never get a car wash when I bring the car in for service. I think it’s a marketing scam and you probably don’t even have a car wash. I called the number on the card that was left in my card to talk to the service manager. I left a message, but I have not heard back. I gave Jamie Ruis five stars because he was very helpful back in January 2024. However, I was very disappointed with Osvaldo Depestre because he should’ve called me much earlier and stated that the parts weren’t ready and let me get on my way rather than waiting for hours. I was extremely disappointed with the scheduling when I was called in January 2026 and told that the part was available. Of course I can’t give that employee any rating because it’s not an employee. It was AI agent. More
by MYYRIA
Other Employees Tagged: Oswaldo Depestre
March 07, 2026
Overall the personnel at the dealership were very helpful. We had an issue with the electrical system that kept the vehicle in the shop for nearly four weeks in total. Although the service group seem helpful. We had an issue with the electrical system that kept the vehicle in the shop for nearly four weeks in total. Although the service group seemed to know what the ultimate fix was for this issue was, they were prevented by higher ups at Hyundai Motor America from doing what we agree was the ultimate fix. Their directions from HMA significantly delayed the return of my vehicle. In the end we took the car back with knowing with “near certainty” that the problem will not recur. Parenthetically, HMA “customer service” was anything but. I had expected that this individual would be an advocate for me but it turns out that she merely attempted to reiterate what had already been communicated to me by the service department instead of lending a supportive voice for my concerns. That aspect of my service experience was extremely unsatisfying and a complete waste of my time. More
by ASCARDELLA77
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