Jamie Kissinger | Page 35

Service Walking in the service area im always greeted with such warmth. Jamie and Becky amazing. Scott sold me a Protection package that he stated was " The b Walking in the service area im always greeted with such warmth. Jamie and Becky amazing. Scott sold me a Protection package that he stated was " The best plan ". I told Scott that i was driving to Az snd i wanted "Bumper to Bumper plan .After shouting out if this thst and the other was covered he stated yes. After paying for my new plan my exhaust system broke 2 days later and i took it to the shop and was told that my plan does not cover it. It will cost me 2000.00 to fix instead of my 100.00 deductible that was quoted to me. Now ater the quote from the service department i cant drive my car without the fear of my exhaust system will fall out and besides i dont have that kind of money to fix the problem. Am i upset.??? YES i am!!! I asked Scott if i got the best plan for what i want, he stated yes. I question if Scott really listened to his Customer or is he just looking out for himself?? More

by gentlemanpisces Verified Customer Verified Customer

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Quick and efficient! Nothing more needs to be said than the title. Jamie is the best. Always on top of the issues and accurate. Kudos to Ferman for having him represent th Nothing more needs to be said than the title. Jamie is the best. Always on top of the issues and accurate. Kudos to Ferman for having him represent them!!!! More

by BobM Verified Customer Verified Customer

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Service Above & Beyond our Expectations !!! Ongoing "ENGINE LIGHT ON" for last 2 months on our 2011 Dodge Grand Caravan with more than 125K miles on it. First had a cam sensor replaced by anothe Ongoing "ENGINE LIGHT ON" for last 2 months on our 2011 Dodge Grand Caravan with more than 125K miles on it. First had a cam sensor replaced by another garage. After a few weeks light came on again and garage suggested take to Ferman as they didn't feel confident trying to find problem. So first time at Ferman with our personal service rep Jamie had them do a FREE 27 pt. inspection and determined the local garage had neglected to re-set something. Light now out and on our way. Several weeks later, light on again. Got a quick appointment, Jamie very responsive and brought it in again. Light had gone out by this time so nothing done after another 27 pt. check. Another couple of weeks and now wouldn't start right off. After another try it started but rough sounding. We loaded our recumbents into our van and took it over to Jamie again. This was on a Thursday. We couldn't get an appointment until Monday so left it there and biked the 8 miles home. He called on Monday and said they found the problem and gave us a very reasonable estimate. We told him to go ahead. He said might take at least a week. We managed without our vehicle for 5 days after which we had some appointments so Jamie set up a free loaner for me. I biked over and drove home. The following Tuesday he called to come pick up our van. Much to our surprise the final bill was $600 less. A further bonus is it comes with 2 years full warranty/unlimited mileage. This is very important to us since we are Ontario Snowbirds and good to know our local Dodge dealer will honour this repair if needed. Overall can't give enough stars to both Jamie, the repair staff and the overall dealership. I would recommend bringing in my vehicle for any service work. Thanks again to Jamie and everyone who treated us royally. More

by ARLMAR Verified Customer Verified Customer

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Excellent service Jamie is friendly and always goes the extra mile. This is why I will always bring my Cadillac to him for service. Thank you Jamie! Jamie is friendly and always goes the extra mile. This is why I will always bring my Cadillac to him for service. Thank you Jamie! More

by Mom2one Verified Customer Verified Customer

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Fast efficient friendly competent As always the service provided by Jamie was prompt thorough competent and professional. There were no problems, service provided in a timely fashion w As always the service provided by Jamie was prompt thorough competent and professional. There were no problems, service provided in a timely fashion with all questions answered. More

by 4428 Verified Customer Verified Customer

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Fast and great service Always efficient, I Book morning service appointments on line. Check in process is quick is quick and easy. Friendly staff. They have a wonderful Always efficient, I Book morning service appointments on line. Check in process is quick is quick and easy. Friendly staff. They have a wonderful guest waiting area w TV, snack and drinks , and even a electronic game room secrionnfie the kids. More

by Fader1 Verified Customer Verified Customer

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I am a happy customer I love Ferman Chrysler ! In less than one hour I had my oil change and tire rotation. I love the service ! I like the fact that I can have my morni I love Ferman Chrysler ! In less than one hour I had my oil change and tire rotation. I love the service ! I like the fact that I can have my morning coffee and donut while I wait. I enjoy their friendliness and the cleanliness of Ferman Chrysler... More

by GailSmall Verified Customer Verified Customer

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Great staff Matt and Scott where amazing, they stayed past closing to finish my purchase. That is customer service at its best. Come see Matt and Scott and see fo Matt and Scott where amazing, they stayed past closing to finish my purchase. That is customer service at its best. Come see Matt and Scott and see for yourself. More

by SCOTTMITCHELL5620 Verified Customer Verified Customer

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Customer Service Jamie in customer service did an outstanding job in keeping us informed what was going on. We had to reschedule our appointment and he had the parts a Jamie in customer service did an outstanding job in keeping us informed what was going on. We had to reschedule our appointment and he had the parts already ordered-waiting on us. More

by R.ELLINGWOOD2424 Verified Customer Verified Customer

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Service on Window Jamie and his service was fantastic. I would highly recommend him. Appreciated him getting my car in and out in a timely manner. Thank you for making Jamie and his service was fantastic. I would highly recommend him. Appreciated him getting my car in and out in a timely manner. Thank you for making it a easy service. More

by Steel2019 Verified Customer Verified Customer

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