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James Stecker
James Stecker | Page 35
Service Advisor
Jim Ellis Buick GMC Mall of GA
3600 Buford Drive
Buford, GA 30519
364 Reviews
Dealership Experience
8 yrs, 8 mos
Industry Experience
11 yrs, 1 mo
364 Reviews
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364 Reviews of James Stecker
June 04, 2018
Warranty repair. Needed loaner. Good experience, although Enterprise rental was not great. Enterprise could not give me like vehicle and it had 1/8 tank of gas when I received. Ca Good experience, although Enterprise rental was not great. Enterprise could not give me like vehicle and it had 1/8 tank of gas when I received. Car smelled like an ashtray. I would have preferred a dealer loaner vs. a rental. More
by BMCALLIHAN
Verified Customer
June 01, 2018
Very slow and always trying to sell you something. The service on your vehicle is very slow. They always try to sell you something you don’t need. I have watched them try to take advantage of numerous The service on your vehicle is very slow. They always try to sell you something you don’t need. I have watched them try to take advantage of numerous people who didn’t need what they were selling and some were even shocked with their diagnosis. They don’t put DEF fluids in your vehicle on a diesel service like they are supposed to do. Their HD sales team is great but I would get service elsewhere. More
by HDscott
Other Employees Tagged: David Gonzalez
May 30, 2018
Timely service, good communication My 2017 SLT with 12500 miles was in due do a bad torque converter. The shop mechanic preformed the service and returned the truck in three days. As of My 2017 SLT with 12500 miles was in due do a bad torque converter. The shop mechanic preformed the service and returned the truck in three days. As of this time the I have only driven the truck two days and the trans seems to be smoother. James the service writer was very helpful and got me into a loaner/ rental covered by GM. When the truck was ready he called and let me know all was good to go. We agreed that when I bring it in for oil and tire rotation we would revisit the trans and review how it is doing approx 1500 miles. More
by ARNOLD.KEVIN442
May 25, 2018
Excellent Serivce Check in at appointment time was quick, easy and efficient. Required warranty work was clearly explained and completed in a timing manner. Service p Check in at appointment time was quick, easy and efficient. Required warranty work was clearly explained and completed in a timing manner. Service personnel were friendly, courteous and very accommodating. More
by DAVEBRUNELLE
May 25, 2018
Service with a smile The service department at Jim Ellis GMC Mall of Georgia was great in all aspects of my service visit. I will be back for all of my service needs. The service department at Jim Ellis GMC Mall of Georgia was great in all aspects of my service visit. I will be back for all of my service needs. More
by RYANCBARRY
May 24, 2018
Excellent service Everyone knows what they are doing and address all your needs. Went into service with a problem and they identified and it was fixed promptly. Everyone knows what they are doing and address all your needs. Went into service with a problem and they identified and it was fixed promptly. More
by PAULGALEAZZIJR
Other Employees Tagged: Alan Cavell
May 22, 2018
Waited longer then expected for an appropriate I went to the shop on Friday. He asked me if I had an appointment and I said no. He said it would be a hour to hour and a half wait. I made an appoint I went to the shop on Friday. He asked me if I had an appointment and I said no. He said it would be a hour to hour and a half wait. I made an appointment for Monday and still waited a little over a hour. More
by BRITTANYBURRIS091
Other Employees Tagged: Kaleb Dance, Ron Gay, David Gonzalez, Alex Gurley, Chris Stout
May 17, 2018
Excellent, knowledgeable, friendly service Impressed with the concern for me and my car. I had to leave it for extensive work and unexpectedly received a loaner truck. That really saved the day Impressed with the concern for me and my car. I had to leave it for extensive work and unexpectedly received a loaner truck. That really saved the day. I feel my car is as good as new (even though it's a 2003) Runs great again. More
by JKOR05
Other Employees Tagged: Alex (not sure of his last name) who worked on my car-thank you!
May 16, 2018
Excellent and efficient! My recent experience was a very good one (rep was prompt and the service was well done). James was courteous and a pleasure to work with. I hope to ge My recent experience was a very good one (rep was prompt and the service was well done). James was courteous and a pleasure to work with. I hope to get him again. More
by EGHCASH
May 15, 2018
Couldn't be any better Had to have my Enclave towed in for repair due to what ended up being a bad battery and corroded negative cable. I was unaware that they were both s Had to have my Enclave towed in for repair due to what ended up being a bad battery and corroded negative cable. I was unaware that they were both still under warranty. The service department was honest and efficient in letting me know that it was covered under warranty and had the car ready to go the same day. I will definitely be bringing my car back here for service. More
by DUSTINL76
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