James McKellar

Disappointing experience post purchase. Communication has been terrible, and nearly two months after purchase there is no resolution. We just want the personal items taken out of our car wh Communication has been terrible, and nearly two months after purchase there is no resolution. We just want the personal items taken out of our car when dropped off for service returned to us and the broken items promised to be fixed to be resolved. Can’t seem to get a timely call back or return response so do not think we will return to this dealership. More

Report | Print

This dealership is my new go to! The sales staff was amazing and the service staff was just a great! I leased a vehicle with Kenny and he was super Thorough with explaining all of th The sales staff was amazing and the service staff was just a great! I leased a vehicle with Kenny and he was super Thorough with explaining all of the numbers and features of the car. He was super friendly and had us laughing the whole time! He introduced me to one of the service advisors named James and he even went through all of the services this car would need at different points in time and as a person very concerned with that I thought it was an amazing opportunity to speak with him. Not only do I have a new trusted salesman but a new trusted person for service too. 1000/10!! More

Report | Print

Have tried 17 times to call the dealership to schedule service 3 hours so far no call back Have tried the operator 12 times no answer mail box full Called and went thru sales to get connected. No answe service 3 hours so far no call back Have tried the operator 12 times no answer mail box full Called and went thru sales to get connected. No answer mailbox full Called to as for general manager. Could not get any one to answer the phone More

Report | Print

Do not use their service department. Service Advisors are ok although the techs are horrible. 4 out of 7 times they stated they rotated my tires, I marked them and they did not. I have b Service Advisors are ok although the techs are horrible. 4 out of 7 times they stated they rotated my tires, I marked them and they did not. I have brought this to Austin’s attention and heard he will speak to his techs. 4 times to me in 7 services. Unfortunately this falls on the service manager. Makes me really wonder if they are changing my oil as they state it’s being done on the receipt. Beware of ANY service here More

Report | Print

Our family loves DeMontrond Mazda! We recentely purchased our 4th Mazda CX-5 from this dealership in the past nine years, 1 for each family member. We have been working with Kenny F on We recentely purchased our 4th Mazda CX-5 from this dealership in the past nine years, 1 for each family member. We have been working with Kenny F on the sales side for the past three years, and he has treated us like family; we feel so special every time we walk into the dealership. We were nervous about switching from the generation 1 CX-5s to generation 2. Still, Kenny took all the time in the world to walk us through all the mechanical, design, and safety updates in the vehicle to comfort us on the quality we would experience. The management team of Ahmed and Jorge are brilliant; they maintain a great group of employees and provide a competitive yet fair rate on all their vehicles. The employees of this dealership maintain a high level of consistency in service, from the car buying experience to every oil change and service appointment you book. Mazda vehicles last forever (we are at 216k+ miles on our 2014 CX-5), and they keep improving yearly by introducing new models and special editions. Most dealerships will forget about you once you purchase the car, but DeMontrond stays connected with each owner throughout the vehicle ownership period and beyond. The service department of Austin and the 3 J's (John, Jonathan & James) are the best! We enjoy seeing this group every time we come in for service. No matter how busy, they are ALWAYS full of energy and spark. We get ALL our servicing done at DeMontrond Mazda and enjoy the benefits of the Warranty Forever package that comes with all new vehicles. More

Report | Print

I have been going to DeMontrond Mazda before it became DeMontrond Mazda. I have bought several new vehicles over the years from Kenny who has always been a fantastic salesman, not too pushy & always work DeMontrond Mazda. I have bought several new vehicles over the years from Kenny who has always been a fantastic salesman, not too pushy & always worked hard to get me everything I wanted. This past Saturday, I was on my way to show houses when I noticed the wrench had came on in my car letting me know it was time to get the oil changed. I pulled in without an appointment, but they made time for my car. I told them I was in a huge hurry so they even push a rush on it so that I was in and out so quickly. I even got a video of what was being done to my car. They have always take care of me & all my family members that have also bought from Kenny. We all really appreciate the great service & the kindness they always deliver even when your in a huge rush they cater to your every need!!! Love this dealership & everyone that works there! BEST SERVICE EVER!!!! More

Report | Print