James Donaldson

I am writing this review as an incredibly frustrated customer regarding the service department's handling of my Jeep Gladiator. My vehicle has been in this shop three separate times for the exact same i customer regarding the service department's handling of my Jeep Gladiator. My vehicle has been in this shop three separate times for the exact same issue, sitting there for a total of 4 ½ months, and there is still no solution. Every time I speak with them, I am told a completely different story. When this problem first started, my Jeep only had 31,121 miles on it. Because I purchased the vehicle used and did not know the original sale date, the dealership informed me the time limit on the warranty had expired. I accepted this and paid over $1,000 out of pocket for the initial visit. Unfortunately, the issue was never resolved, forcing me to bring it back two more times. To make matters worse, they are now asking me to pay even more money on this third visit to fix the problem they failed to resolve in the first place. I am beyond disappointed in both the customer service and this dealership's lack of knowledge regarding their own products. If it is at all feasible for you, I highly recommend looking elsewhere to service your Chrysler/Jeep vehicle. More

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They can not fix the uconnect box after several attempts with no resolution. Very disappointing. with no resolution. Very disappointing. More

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They provide great customer service and take the time to make sure any issue with your vehicle is properly resolved. The staff is very helpful and attentive. make sure any issue with your vehicle is properly resolved. The staff is very helpful and attentive. More

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I am updating this from a one-star review to a five-star review because of Mike and James in the service department. Their professionalism, follow-through, and willingness to engage completely changed my ex review because of Mike and James in the service department. Their professionalism, follow-through, and willingness to engage completely changed my experience. I did not receive any follow-up from my sales representative, Sean, or the sales manager, Mr. Bustillos. Mr. Bustillos did not demonstrate empathy or take the time to understand the situation I was dealing with. The contrast between departments was noticeable. If dealership leadership would like to discuss how this experience started versus how it was ultimately handled, I would be open to that conversation. More

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