James Collier | Page 4

Kayla is fantastic! I look forward to servicing my vehicle as her integrity is detected as soon as she speaks. The service is fast and reliable. I also appreciate the sales reps honesty, as they are n vehicle as her integrity is detected as soon as she speaks. The service is fast and reliable. I also appreciate the sales reps honesty, as they are never trying to swindle you into another vehicle. More

by m.escalante5 Verified Customer Verified Customer

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I really pleasure good with customer deal with me and they had good patient with me that I’m deaf and I really love my a car so much best they had good patient with me that I’m deaf and I really love my a car so much best More

by o_mendez2 Verified Customer Verified Customer

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Very good salesman in James. Also get the finance manager was very experienced and moved fast throw the process. I would recommend this dealership again. was very experienced and moved fast throw the process. I would recommend this dealership again. More

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The worst dealership ever brought a car from, they never paid my tickets for sending my registration late overall not a good dealership good luck to anyone who goes there paid my tickets for sending my registration late overall not a good dealership good luck to anyone who goes there More

by DJCHRISICE1 Verified Customer Verified Customer

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This is the worst dealership ever, the services dept is crooks and they don’t honor waranty. We purchased a 2017 Dodge Charger from this dealers. We also purchased a tire warranty for 2yrs. I went a yr lat crooks and they don’t honor waranty. We purchased a 2017 Dodge Charger from this dealers. We also purchased a tire warranty for 2yrs. I went a yr later to one tire changed under the warranty and the other I was going to purchase. After 3 hrs I was told they didn’t have tires for my car and I would have to comeback next week and buy 4 new tires. That was the day of the snow storm that xxxx down the Bronx. I was trapped in the Bronx trying to get back home to Brooklyn in that condition, I had 3 bald tires and a doughnut tire. Needless to say I got into an accident. Also I have complained since purchased the vehicle that the right front tires makes a clicking sound and the car makes a light bang noise when I turn the wheel. I was told it’s nothing, but the suggested that I do a new brake job for 1500 bucks? How is that possible I just purchased the card? These guys lie and only care about the sale and how much they can get out of you for services. I will never recommend this dealership to anyone and as soon as can I can find someone to help I will go further. They can’t get away with treating people this way. More

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Satisfaction From top to bottom professionals, they understand the customer. I will recommend to dealership to anyone who knows what they want because these guy From top to bottom professionals, they understand the customer. I will recommend to dealership to anyone who knows what they want because these guys will connect the dots for you. More

by CLINT.NY32 Verified Customer Verified Customer

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Subpar service Managers down dont know what customer service is and what products they are selling. Thats why leasing brokers are a much better way to go. The dealer Managers down dont know what customer service is and what products they are selling. Thats why leasing brokers are a much better way to go. The dealership messed up my contract with the wrong VIN and tried to have me accept a scratched brand new Jeep due to a detailing error. More

by JeepGCX Verified Customer Verified Customer

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Not 100% sure yet I went into the dealership to look and I had in mind that I was only going to finance a Jeep. I was trading in my 2008 Grand Cherokee which was an exc I went into the dealership to look and I had in mind that I was only going to finance a Jeep. I was trading in my 2008 Grand Cherokee which was an excellent condition inside & out. It had a little over a 100,000 miles on it. The salesmen was very nice & took me out for a test drive in the Jeep I was considering. He informed me that it had heated seats/heated steering wheel. I really wasn’t paying attention to all the buttons as I was driving. We went inside and i went over the finances with the finance person & I couldn’t afford the payments even with the trade in of my Jeep. Then the sales manager came over to speak to me and he explained everything about a lease. I really didn’t want a lease and I told him i would think about it and come back. He said what can I do for you today. I did wind up getting the Jeep and went back the next day because I had to bring in the title. I went back the next day & it took awhile but I did leave with the car. I didn’t have time to go through the manual & really play with the controls of the Jeep. I texted the salesmen for something & he did respond. I got called into work the next couple of days so when I went through the controls to see how to work the heated seats & heated steering wheel I didn’t see any button and read & re-read the manual. I did text the salesmen again & I did say didn’t the Jeep we went out in for the test drive have heated seats/heated steering wheel. He said yes & told me what to do and to refer to the manual. So now I’m sure there is no heated seats/heated steering wheel in this Jeep & I did check the VIN number so when I went back the VIN number matched. I asked to speak to the salesmen and he was sure the Jeep we went in for the test drive had the heated seats/heated steering. Now we go out to the Jeep and he is looking & looking through the manual & he said I guess this Jeep doesn’t come with it. I asked to talk to the manger and he told me to wait in the waiting area he would have him come speak to me. I waited 40 minutes before I went to find the sales manger. Now finally I speak to the sales manager and I explained what happened. He said he was sorry this happened & he said he would see if he could hold the contract & put me in another Jeep with the options I chose. I said “Thank you so much”. He said well don’t thank me yet until I see what I can do. He took my license & checked the computer. He said he would get back to me the next day & if he couldn’t get me in another Jeep with the options I chose he would give me free oil changes while I had the Jeep. He didn’t call me today so I called him & left a message to call me & I still haven’t heard anything. It is very frustrating because they are very nice & spend time speaking to you when they want a sale but after the sale is now they don’t have time. This type of field is by referral so it would be appreciated if someone did the right thing. More

by JILLMAC35 Verified Customer Verified Customer

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Great service Great service, once I pulled my car up I felt that my car was a priority to be seen and the worked took under an hour which was very convenient for me Great service, once I pulled my car up I felt that my car was a priority to be seen and the worked took under an hour which was very convenient for me . More

by PACHECO718 Verified Customer Verified Customer

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Not loyal to there cou Gm dont value his cou Bad service car was suppose to be new was registerd in some one else name took almost 1mth 3 week to resalve matter and still today its not ive gotton Bad service car was suppose to be new was registerd in some one else name took almost 1mth 3 week to resalve matter and still today its not ive gotton 2 trucks from them from 1017 and 2019 i pray the service not like this wen we come to buy truck for my husband and i still have loyalty after how i was treated More

by damarachambers9 Verified Customer Verified Customer

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