Jamall Thompson

Everyone at the dealership was extremely knowledgable, fair, friendly, helpful, very nice people work there. it was a pleasure doing business there and we actually bought 2 used Toyotas in the last 6 week fair, friendly, helpful, very nice people work there. it was a pleasure doing business there and we actually bought 2 used Toyotas in the last 6 weeks. More

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My experience with Jamall was truly exceptional! 10/10 across the board! What stood out most was the personalized attention and genuine care he showed throughout the entire process. Jamall was not o 10/10 across the board! What stood out most was the personalized attention and genuine care he showed throughout the entire process. Jamall was not only knowledgeable and professional, but he also took the time to understand my needs, preferences, and concerns without ever making me feel rushed or pressured. What’s most important to me and what I appreciated the most was the level of trust, transparency, and personalized service. Jamall made me feel like more than just a customer; he treated me like a guest whose time and satisfaction truly mattered. If that kind of relationship, focused service remains a cornerstone of the Lexus experience, I will gladly keep coming back and recommending others to do the same. From start to finish, my car buying experience with Lexus and especially with Jamall was incredibly seamless and stress-free! Every step of the process was handled with care and professionalism, from the initial inquiry to the final paperwork. Jamall ensured that everything was clearly explained, timely, and organized, making what can often be a stressful process feel smooth and effortless. What impressed me most was the level of coordination and communication. There were no surprises, no delays just a well orchestrated experience where each step flowed naturally into the next. It truly felt like a luxury experience in every sense, and I left the dealership feeling confident, informed, and excited about my new vehicle. Michael the finance manager was also amazing! UPDATE: 4 months after my car buying experience and everything is still great! Most importantly, Jamall has checked in and answered any questions I had promptly and efficiently! More

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The whole purchase experience was fantastic, it took only 3 days from the first time step in the dealership to drive the brand new GX550 away, and Jamall was being so helpful with everything. 3 days from the first time step in the dealership to drive the brand new GX550 away, and Jamall was being so helpful with everything. More

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An excellent experience, simple , stress free and quick. Special thanks to Jamall for his patience and professionalism. Special thanks to Jamall for his patience and professionalism. More

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Very helpful everybody showed excellent professionalism and were beyond helpful service was fast and great and were beyond helpful service was fast and great More

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Great customer services professionalism friendly gave choices and options made experience relaxing process was simple choices and options made experience relaxing process was simple More

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The whole car buying experience was super smooth the salespeople Jamall was really friendly and professional , patiently answering all my questions. Made me feel completely confident about my choices . salespeople Jamall was really friendly and professional , patiently answering all my questions. Made me feel completely confident about my choices . More

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Jamal far exceeded my expectations, he was not only patient with us, he not only helped us with all of our questions, he quickly made a great deal for us, that we could not refuse, once again, he is an patient with us, he not only helped us with all of our questions, he quickly made a great deal for us, that we could not refuse, once again, he is an asset to have at your dealership. More

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I had a great experience at the dealership thanks to Jamal. He made leasing easy by answering my questions and explaining the cost of a lease, which was more affordable than buying out my current 350 N Jamal. He made leasing easy by answering my questions and explaining the cost of a lease, which was more affordable than buying out my current 350 NX lease. Jamal explained everything clearly about how the cost of the lease was calculated. and at the discounts that were available. This is the second time Jamal helped me lease a 350 NX. In 2022, when only a few 350 NXs were available, he continued searching and kept me updated until he found the car I wanted. So the next time I was interested in leasing, I sought him out at the dealership. He is an excellent salesman. More

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Jamall is amazing! I was just browsing on the Lexus website and building out possible versions that I would be interested in. I was putting in my information to see loc I was just browsing on the Lexus website and building out possible versions that I would be interested in. I was putting in my information to see local dealerships and got a text. I followed up with a question to New Country Lexus of Great Neck. Within a few minutes Jamall responds, within an hour we had it down to 2 options of cars that they both had, one was in transit from another dealership. He was able to work with me on the numbers over the phone, so that we wouldn't waste each others time by coming in and playing games. Negotiated a few times, came to an agreement, he confirmed with his manager and by the next day I had the car confirmed. Within 24 hours we met, ironed out the numbers and paperwork, filled out a lease form and scheduled a pick up for another day. Michael the Finance Manager is a miracle worker, down to earth knowledgeable. I was able to meet with him, give him my information, which he used to prep for the pick up date. Within an hour of meeting with him, he was able to get me approved and prepped for 20 minute convo about the financial aspect. No pressure, no games, no haggling, just chat and I was out. My only recommendation, for those of you new to the brand, spend a few minutes learning about the car, as Lexus does tend to use generic pictures. I found out the hard way. However, Jamall worked with me and explained everything. Like I previously said he is amazing, even calling me after hours as I was confused with a few features. He called and explained everything. Needless to say, new to Lexus, I was nervous and he made me feel comfortable, happy and exited for my new journey. We laughed, we shared our history and talked cars... Jamall was very patient and quick responses... Give him a chance and I promise you won't be dissatisfied. More

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