Jaime Zamora | Page 20

INFINITI of South Bay responded

We would never recommend a service that our technicians did not deem necessary. Now when you do come in for service we do advise on items that we notice that may need maintenance or that you should start thinking about considering. It is our duty to you, our customer, to help you maintain a safe and efficient vehicle. We apologize if there seems to be some misunderstanding. We can't find your record based on the name in this review, but if you'd like to discuss this then please feel free to contact me at 310-325-5555. Thank you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for leaving this great review about your service experience with us here at INFINITI of South Bay! Our service team is incredibly knowledgable and understanding, they are constantly going out of their way to ensure that our customer's needs are met. I am so glad that they were able to help you out and make sure that everything was taken care of. We always strive to provide our customers with excellent customer service, thank you for recognizing our hard work! We thank you for your business and hope that you visit us for your future servicing needs. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

I am happy to hear that your service experience with us was a positive one, thank you for taking the time to leave this great review! Our service team always makes sure to keep the client informed about their vehicle every step of the process and strives for excellent communication. We hope to have you back at INFINITI of South Bay for your future servicing needs, thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for leaving such a great review online about your positive experience here at INFINITI of South Bay. Our team is constantly working hard to provide exceptional customer service, thank you for recognizing their hard work. I am happy to hear that you even received great service over the phone, we are always able to accommodate customers whether it is working with them over the phone or in person at the dealership. Thank you for your business and we hope to see you again! Andrew Kim General Sales Manager INFINITI of South Bay

INFINITI of South Bay responded

Carla, Thank you so much for detailing your experience. It seems like there were some issues that we were ultimately able to work out, and we apologize for the frustration. We have made notations on your client record to help ensure these issues are not repeated. We are glad to learn that your car now runs fantastic! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Desiree, Thank you for leaving a 5-star review. I am so pleased to hear you had a great experience with our team. Thank you for choosing us and I hope you come see us again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Angelica, Thank you so much for taking the time to leave a 5-star review with us. Your opinion matters and we are grateful for your feedback. I am glad to hear that our team worked quickly and that we were able to get everything squared away for you. Thank you for your business and we hope you come and see us again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello, Thank you for leaving a 5-star review with us! We are so glad to hear you had a friendly and helpful experience with our team and that the environment remained clean and professional. We appreciate great customers like you and hope you come back soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Letitia, It is wonderful to hear that it was easy for my team to get you into the new lease. And, I'm pleased to learn that they were thorough, friendly and helpful during the process. Thank you for your positive feedback, your recommendation and your business are appreciated. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We are not quite sure we understand, yet please know that you are important to us. If there is anything we can do to resolve your issue we would appreciate the opportunity to do so. Please let us now how we can ensure your complete satisfaction. Thank you, Carlos Robles Service Manager INFINITI of South Bay