The dealership is always nice and clean and there is
always prompt service and courteous representatives
always prompt service and courteous representatives
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by TYJAYMOM
Verified Customer
Verified Customer
Service Price Transparency
The service was efficient and the mechanical issue I was
having with my car was resolved. The only issue I had was while I was waiting for my car, one of the attendants at the front desk was watching a vide
having with my car was resolved. The only issue I had was while I was waiting for my car, one of the attendants at the front desk was watching a video that had sounds of a dog attacking a hyena. In the video it sounded like a dog was being tortured. The video played for about 5 minutes. It was very unsettling to listen to. There were other customers waiting. I’m sure I’m not the only one that was bothered by it.
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by JSPENCER620
Verified Customer
Verified Customer
Service Price Transparency
Sep 18, 2025 -
INFINITI of South Bay responded
Hello J Spencer,
Thank you for your feedback and for giving us a 4-star rating. We are truly sorry and concerned to hear about your experience in our waiting area. The behavior you described is unacceptable and does not reflect our values or the professional environment we strive to maintain.
We are taking this matter very seriously and will address it with our team immediately to ensure this does not happen again. We sincerely apologize for any distress or discomfort this caused you and other customers.
We appreciate you bringing this to our attention. Your feedback is invaluable as it helps us identify areas for improvement. We are glad that the mechanical issue with your car was resolved efficiently. We hope to provide you with a much better and more comfortable experience on your next visit.
Sincerely,
Carlos Robles
Service Manager
INFINITI of South Bay
Responsive but I had some struggle to book online.
Not able to reach service dept after 6 pm on phone
Not able to reach service dept after 6 pm on phone
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by CHINKATHY
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Carlos has been very courteous and helpful!
Very polite providing us with great quality of service
Very polite providing us with great quality of service
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by SIMONNESABATO
Verified Customer
Verified Customer
Service Price Transparency
Great service, always professional!
I appreciated Mr. Zamora keeping me updated on the status of my vehicle. When service was complete my vehicle sparkled inside and out. Top notch serv
I appreciated Mr. Zamora keeping me updated on the status of my vehicle. When service was complete my vehicle sparkled inside and out. Top notch service every time!
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by SLANUNLEY
Verified Customer
Verified Customer
Service Price Transparency
The Infiniti Team at South Bay are the best!
! And always give great service and smiles!!
! And always give great service and smiles!!
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by DARLISAASHER
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2025 -
INFINITI of South Bay responded
Hi Darlisa! Thanks so much for this great review! We like to think our smiles are just as important as our service, so it’s awesome to hear both made an impression. We’ll keep bringing the good vibes and top-notch care, can’t wait to see you back at Infiniti of South Bay soon!
Carlos Robles
Service Manager
INFINITI of South Bay
Excellent service!
Very polite staff ! Top notch highly recommended to any future customers 👍👍 great company
Very polite staff ! Top notch highly recommended to any future customers 👍👍 great company
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by Ramjet
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2025 -
INFINITI of South Bay responded
Thank you so much for this fantastic review! We’re thrilled to hear that you had an excellent experience and found our team polite and professional. Providing top-notch service is always our goal, and it’s wonderful to know it made a difference for you. We truly appreciate your recommendation and look forward to welcoming you back for your next visit!
Carlos Robles
Service Manager
INFINITI of South Bay
Clean facility.
Easy, painless service experience. Always check the service specials for the best deals and dont forget that they will price match. Unfortunately,
Easy, painless service experience. Always check the service specials for the best deals and dont forget that they will price match. Unfortunately, they don't honor BOGO deals from other nearby Infiniti dealers.
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by justloi
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2025 -
INFINITI of South Bay responded
Thank you for the excellent review!
We're thrilled to hear you had a clean, easy, and painless service experience. We also appreciate you mentioning our service specials to other clients. In fact, we update our service specials monthly, so please be sure to check our website before coming in.
Our service specials are created to provide the best value directly to our loyal customers, and unfortunately, we are unable to honor "buy one get one free" promotions from other dealerships.
We always strive to offer competitive pricing and excellent service and are glad we could assist you with your recent visit. We look forward to seeing you again.
Carlos Robles
Service Manager
INFINITI of South Bay
Mr. Zamora did a good job, the only thing he forgot was
to explain what was preformed on my vehicle, for example: 1. Changed oil and filter, 2. Check brakes, 3. Changed cabin filter, and 4. Rotated tires a
to explain what was preformed on my vehicle, for example: 1. Changed oil and filter, 2. Check brakes, 3. Changed cabin filter, and 4. Rotated tires and we washed your vehicle. I believe tires weren't rotated, brakes weren't even checked or mentioned and car was not washed. .
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by ROBERTMARTINEZ411
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2025 -
INFINITI of South Bay responded
Hello Mr. Martinez,
Thank you for your review. We're sorry you left with unanswered questions, and we appreciate you bringing this to our attention.
We want to make sure you get the clarity you need. I've asked Jaime to reach out to you directly to address your concerns.
Thank you for your business. We look forward to resolving this for you.
Carlos Robles
Service Manager
INFINITI of South Bay
It was very easy to schedule a last minute appointment.
Jaime Zamora was very professional and answered all my questions.
Jaime Zamora was very professional and answered all my questions.
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by HEATHER.EVANSON
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2025 -
INFINITI of South Bay responded
Hi Heather! We really appreciate you taking the time to leave this positive review online! It’s wonderful to hear that scheduling a last-minute appointment was easy and convenient. We’re glad Jaime provided professional service and answered all of your questions, making the process smooth and stress-free. Our goal is to ensure that our customers receive exceptional service, and we are glad we could deliver that for you. We look forward to welcoming you back for your next visit!
Carlos Robles
Service Manager
INFINITI of South Bay
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