Jacob Grimm

Great people , service department always take care of my trucks . They are HONEST and that's way I only deal with Whites Firs trucks . They are HONEST and that's way I only deal with Whites Firs More

by RANDY Verified Customer Verified Customer

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Did a good job and on time the price was reasonable and ok ok om ok ok om More

by omfgukilledkenny2020 Verified Customer Verified Customer

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Did not fix/find issue. Immediately upon receipt of truck the same issues occurred. Charged me $200 to drive my vehicle 12 miles. Very disappointed. Immediately upon receipt of truck the same issues occurred. Charged me $200 to drive my vehicle 12 miles. Very disappointed. More

by jwtaylo2 Verified Customer Verified Customer

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Last week I had my truck in at this dealership to try and diagnose an issue that's been ongoing for a little while. After 4 days of them basically driving my truck to figure nothing out they charged me $150. diagnose an issue that's been ongoing for a little while. After 4 days of them basically driving my truck to figure nothing out they charged me $150. Jacob told me to bring it back when it throws a check engine light and it will be free of charge. A week later check engine comes on so I take it back and let Corey know at the front desk what Jacob and I had discussed before and he said "okay". I told him unfortunately I don't have 4 days to leave it there for obvious reasons. He then said "im going to pull it in as soon as we are done here" time goes by about 1pm I call back to check in on how things was going and they had said we haven't pulled it in yet but ill have someone pull it in now. All for a quick scan...smh. calls back with a different issue that's unrelated to my previous problem. Told them not to fix it and wanted to make sure it was still free of charge. So he basically said it was a different issue than what I took it in for to begin with so it would be another $150. This was after a back and fourth of "he said, she said" he even asked Corey at the front desk if I had said anything about a check engine light, when i did. So he (jacob) was basically saying him and I never had that conversation and nothing was ever brought up about a check engine light after HE told me to bring it back in once it check engines again. Corey did not even look at me when I went back to pick it up. Not to mention after the fact a buddy of mine had the same issue with this place about his turbo needing replaced, he fixed it himself and turns out that was never the issue so he basically spent $3,000 for nothing. Needless to say I will NEVER recommend this place to anyone. Stay FAR FAR away. More

by CORY.JAMESLYNN Verified Customer Verified Customer

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Fantastic service. Staff was friendly and on time. Great people. Would highly recommend and they do great work. Staff was friendly and on time. Great people. Would highly recommend and they do great work. More

by dlitten71 Verified Customer Verified Customer

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Jacob Grimm. He is the man when it comes to Ford service. He is super knowledgeable about the Ford product and the mechanics behind it. His customer service skill He is the man when it comes to Ford service. He is super knowledgeable about the Ford product and the mechanics behind it. His customer service skills are top notch. If you ever need solid work done I highly recommend Whites Ford. Also a huge shoutout to Phil, the best Ford technician out there. The team is always there to help! More

by devinmcvicker Verified Customer Verified Customer

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Took my truck there and basically paid them $160 to drive it for four days and found nothing no solution. it for four days and found nothing no solution. More

by CORY.JAMESLYNN Verified Customer Verified Customer

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Service was great. Customer service was also good. My only complaint would be that a beater waiting area is needed. Just felt like I was sitting in a hallway which re Customer service was also good. My only complaint would be that a beater waiting area is needed. Just felt like I was sitting in a hallway which really what it was. Besides that I will be back. More

by Michele1260 Verified Customer Verified Customer

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They were very thorough and I was in and out in a short period of time period of time More

by jc29 Verified Customer Verified Customer

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Will not return. Extremely disappointed. This visit was not up to Ford quality or standards. It was more like the corner car lot that scams people. Extremely disappointed. This visit was not up to Ford quality or standards. It was more like the corner car lot that scams people. More

by DEATHISANART Verified Customer Verified Customer

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