Jack Sullivan

A Warning to All Car Buyers: My Experience at North West Hills Jeep I am writing this review to warn potential customers about my deeply troubling and costly experiences with North West Hills Jeep, specifi Hills Jeep I am writing this review to warn potential customers about my deeply troubling and costly experiences with North West Hills Jeep, specifically with the owner's son, Jack Sullivan. My dealings with this dealership have been characterized by dishonesty, broken promises, and a shocking lack of accountability. One of my many purchases from them was a Dodge Ram. Jack Sullivan sold me the truck and recommended that I go to his friend, Geoff, to have a plow installed. He gave me a verbal promise that if I used his recommended installer, the vehicle's warranty would remain intact and be honored by the dealership. Trusting his word, I had the plow installed as directed. Shortly after, while driving, the front passenger-side tire completely fell off the vehicle just after I had gotten off the highway. It was a terrifying and incredibly dangerous situation. The subsequent repairs cost me nearly $11,000. When I contacted Jack Sullivan to address the warranty he had promised, he flatly denied ever making such a statement, leaving me to bear the entire financial burden. Believing it might have been an isolated incident, I later brought my Jeep—also purchased from them—to their service center for a computer issue. They initially fixed the problem and charged the repair to the warranty. However, when the exact same issue recurred, the dealership, under Jack Sullivan's direction, refused to even schedule an appointment for me to bring the vehicle in. The level of unprofessionalism and blatant dishonesty I experienced at North West Hills Jeep is unacceptable. A dealership, particularly one representing a major brand like Jeep, should not be allowed to operate with such disregard for customer safety and satisfaction. Jack Sullivan's actions have cost me thousands of dollars and endangered my safety on the road. I strongly urge prospective buyers to be extremely cautious and consider taking their business elsewhere. I also hope that Jeep corporate takes this matter seriously and re-evaluates its relationship with a dealership that so poorly represents its brand. More

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Mike made the experience of buying a car not stressful and actually fun. He has a great personality, not pushy and very informative and well informed about all vehicles at the dealership. I had such a gre and actually fun. He has a great personality, not pushy and very informative and well informed about all vehicles at the dealership. I had such a great experience I would definitely recommend buying a car at this dealership and definitely from Mike. Very very satisfied. Real class act !!! More

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Awesome experience, very knowledgeable and welcoming. I recommend Jeremy and Jack. I will be back. I recommend Jeremy and Jack. I will be back. More

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Great experience all staff was friendly. There was no pressure to do anything or agreed to anything I didn’t want to do. They listened and answered all my questions. Highly recommend the dea There was no pressure to do anything or agreed to anything I didn’t want to do. They listened and answered all my questions. Highly recommend the dealership. More

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Josh was a great help with this purchase. Relaxed. Easy to work with. Never commented to me about how I always seemed to be almost an hour late to every appointment haha. He was great. Jack S Relaxed. Easy to work with. Never commented to me about how I always seemed to be almost an hour late to every appointment haha. He was great. Jack Sullivan is a great asset to the group as well. Would trust these two with any purchase. A+++ across the board. More

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Sales was great, very accommodating and even showed my wife new jeeps while we were waiting for my new truck knowing that she wasn’t planning on buying anything that day. Financing dept took forever to c wife new jeeps while we were waiting for my new truck knowing that she wasn’t planning on buying anything that day. Financing dept took forever to complete paperwork and I was pre-approved before even making the drive down there. I understand delays happen and staff call in sick etc. but it was a very long wait after making an over 4 hour drive down there. More

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Josh Perez was great to work with. The whole transaction was smooth from beginning to end. I would highly recommend Northwest Hills to everyone. Jack Sullivan was great to work with al The whole transaction was smooth from beginning to end. I would highly recommend Northwest Hills to everyone. Jack Sullivan was great to work with also. More

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I recommend this dealership to anyone. Contacted Josh about the vehicle, he allowed me to put a 500 dollar hold on the truck and held it for 4 days. I drove 5 hours to test drive the vehic Contacted Josh about the vehicle, he allowed me to put a 500 dollar hold on the truck and held it for 4 days. I drove 5 hours to test drive the vehicle, upon arriving he pointed out the vehicle had a cracked headlight and some rock chips on the front bumper. I trust drove the vehicle, was able to get them down a few dollars about the rock chips and they agreed to pay for the headlight. Truck drove great on the way home, but started making noises in the front suspension a few days later. Being a certified vehicle I took it to the dealership in PA to be serviced. It had bad springs, shocks, and bushings. The vehicle is fixed and I'm picking it up today minus a 100 dollar deductible! Josh Perez went above and beyond to make sure everything went smoothly and flawless from start to finish. And kudos to the dealership managers for honoring their words! Excellent dealership! More

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Jack Sullivan was amazing and very helpful and made my vehicle purchase seamless, paperwork was speedy and I would definitely use him and his dealership again and send family and friends there! Excellent vehicle purchase seamless, paperwork was speedy and I would definitely use him and his dealership again and send family and friends there! Excellent service! More

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Bought my new dodge ram 2500 from Mike. Everyone I dealt with at the dealership was nothing but professional and kind. Will definitely be servicing the truck there for years to come! Everyone I dealt with at the dealership was nothing but professional and kind. Will definitely be servicing the truck there for years to come! More

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