Jack Jimenez
Jack Jimenez at Ira Subaru

Jack Jimenez

Product Specialist

Ira Subaru

97 Andover Street
Danvers, MA 01923

4.6
22 Reviews
4.6

22 Reviews

Write a Review

22 Reviews of Jack Jimenez

September 05, 2025

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Employee Rating

Fast service and nice and friendly staff members. Wish take better care of my car because it left a lot of small damages on the rim from tire rotation and repair :( More

by IvanZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 22, 2025

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Thank you! Great job, done on time with highest quality. Very welcoming environment and pleasant experience More

by Felix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Ira Subaru responded

Hi Felix, thank you so much for your positive comments about Ira Subaru! If you have any further questions, please give us a call. We're always happy to help!

August 05, 2025

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People are friendly. The facility is clean with no lingering odors. There’s a large inventory of new cars and used. More

by Stremb
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Lopez

Aug 06, 2025

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2025

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The staff was exceptional and helped me with everything I needed. They were very knowledgeable and understanding. More

by Jshastop
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jun 23, 2025

Ira Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 10, 2025

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Great experience from the moment I stepped in to the show room. Jack the salesperson I worked with was very helpful and professional. I knew exactly what I wanted which I think made the buying experience eas More

by Larry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 13, 2025

Ira Subaru responded

Hello Larry, we're happy you found our staff Jack to be so supportive during your experience here at Ira Subaru. We are always more than happy to assist you if anything else comes up. Take care!

June 10, 2025

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Employee Rating

It was a decent experience, I thought the vehicles they had available were listed at fair prices. Communication was not great. I was told I'd be able to leave with new vehicle that day, but didn't tell me More

by Theflyersfan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 15, 2025

Ira Subaru responded

Thank you for taking the time to share your experience. I’m glad to hear you found our pricing fair and were able to take home the vehicle you wanted. Regarding the delay with final delivery, in some cases where trade-ins involve existing loans, we must wait for the bank to release the title — a process that can unfortunately take time. While this is not uncommon, I understand how that timing may have come as a surprise. As for your interaction with our sales consultant, we regret the inconvenience you experienced. Occasionally, consultants are pulled away unexpectedly by other customers, but that should never impact your experience, especially during delivery. Your feedback is appreciated and will be used to help us improve communication and service going forward. If there's anything further, we can assist with, please feel free to reach out directly. Sincerely, Alcir Timas General Sales Manager atimas@group1auto.com

May 03, 2025

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Employee Rating

We received excellent service from Jack. Easiest transaction ever. We love our new Forester. Thank you. More

by ekcostello5
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Raphael

May 05, 2025

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 03, 2025

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Was professional but did not good value on trade in and noticed afterwards they had charged me $450 for “Paper work” processing fee which is xx. Staff professional, courteous. But bottom line is c More

by Tman49
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Habib Chaaya, Ronald Wilson

Apr 06, 2025

Ira Subaru responded

Thanks Tman49 for your review. Unfortunately, I believe you may have us confused with another retailer. Not only could we not locate you in our vast database, but we don’t offer a processing fee and have no charges or fees for $450 for paperwork. Feel free to contact me personally if you have any questions at roscoerobinson@group1auto.com Roscoe Robinson General Manager

April 03, 2025

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Sales person Ron Wilson was very friendly, informative walked me thru entire process beginning to end. Went above and beyond to make me feel happy with the purchase. Showroom is beautiful, very comfortab More

by heidibcrosby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2025

Ira Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2025

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Employee Rating

People in this Dealer is really nice more over Christhoper. You can find a clean and quite space. More

by handresanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 22, 2025

Ira Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1

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