Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Isabelle Romero

Overview Reviews (37) Inventory (469)

Contact Me

View All Employees

< View All Employees

Isabelle Romero

Sales and Leasing Consultant

Phil Long Hyundai of Motor City

170 W. Motor Way
Colorado Springs, CO 80905

Contact Me

4.7

37 Reviews

Overview Reviews (37) Inventory (469)

Dealership Experience

5 yrs, 5 mos

Industry Experience

5 yrs, 5 mos

Languages Spoken

English

4.7

37 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Isabelle Romero

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

37 Reviews of Isabelle Romero

August 08, 2025

Dealership Rating

Employee Rating

Outstanding service and professionalism! Easiest transaction I’ve ever made for a car! Isabell had the vehicle fully charged before I arrived and paperwork submitted. I HIGHLY recommend Phil Easiest transaction I’ve ever made for a car! Isabell had the vehicle fully charged before I arrived and paperwork submitted. I HIGHLY recommend Phil Long Ford in Motor City, ask for Isabell in sales and Austin in finance - all of my expectations were exceeded!!! More

by SHAY8

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Austin Hambelton

Report | Print

Aug 14, 2025 -

Phil Long Hyundai of Motor City responded

Thank you for the 5-star review! We're happy we could get you taken care of quickly and efficiently. Always here for you! #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

July 24, 2025

Dealership Rating

Employee Rating

It felt like there wasn’t a rush on getting my car done. I also was not made aware of somethings until after I had agreed to purchase the car, such as it being a demo car. I had to reach out first every tim I also was not made aware of somethings until after I had agreed to purchase the car, such as it being a demo car. I had to reach out first every time to get help. However, the managers that I spoke to were so kind and helpful! More

by KIAYA.NURSE

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Luis Cremidis

Report | Print

Jul 25, 2025 -

Phil Long Hyundai of Motor City responded

Thank you so much for letting us know how the purchasing experience was for you. We appreciate hearing that our managers were available to answer any questions you may have had and to get you taken care of! Have a wonderful day! #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

July 14, 2025

Dealership Rating

Employee Rating

Not satisfied 2nd choice, does not have all features I wanted. Very disappointed. Not a happy customer. wanted. Very disappointed. Not a happy customer. More

by SHVONEG

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Steve Krohn, Cisco Haro, Luis Cremidis, Ryan Daniel

Report | Print

Jul 26, 2025 -

Phil Long Hyundai of Motor City responded

We are sorry for your experience that you had in our dealership. We will look into this matter and work with our team. Thank you for considering our dealership. Thank you.

Jul 26, 2025 -

SHVONEG responded

I had appt with Isabel, when I showed up she had Ryan show me cars. He had no idea what I had been speaking to Isabel for a week about via text. I told him I wanted to look at the Santa Fe that I had been working on with Isabel. He ignored me. I asked him where it was. He just said I don’t know. The only time Isabel showed up was when me and Ryan were trying to make a deal. Ryan told me the vehicle I was going to buy was $38,000, but then went up a couple thousand dollars. I kept saying I was not happy settling for my second choice. After purchase on Friday, July 12, I let Isabel know on Monday morning following, that I was not happy with my vehicle. It did not have garage door opener and still upset with the price increase. I was told the manager would contact me. I did not talk to Steve, the gm until Wednesday. He is the most rudest, condescending man I have ever talked to in my life. He left me a message that he is so busy all the time and he had a solution to my problem and we would talk the next day. When he finally called he accused me of lying about his two employees and said they are the best and he did not believe me. He would not let me get a word in, instead he raised his voice to me and treated me as such an unvalued customer that was wrong. I repeated that I was not calling anyone a liar or anything like that. He continued to talk about how he did not believe me and still would not let me talk. I was not ever able to tell him why I did not want my car. Never in my life have I ever been treated so badly as when he called me. I had to hang up after him telling me how wrong I was over and over. I did tell him he is the biggest xxxxxxx I have ever talked to in my life. He made me cry over the phone. I text him and told him not to ever contact me again. After I text that he had the nerve to send me a deal for the original vehicle I wanted and was never shown. He also told me that I don’t know Isabel’s business and that a walk in customer is more important than any customer with an appointment. Like I said, rudest jerk I have ever come across in my life. Your customer service sucks and I will never go to that dealership ever again. I will share this with every person that I know. Signed the most unsatisfied customer ever.

July 01, 2025

Dealership Rating

Employee Rating

I don't know anything about service center, everyone was great during and after sale. great during and after sale. More

by JNPALIDER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cherry Boyd

Report | Print

Jul 03, 2025 -

Phil Long Hyundai of Motor City responded

Customer satisfaction is always our top goal-thank you for choosing us! Have a great day! #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

June 28, 2025

Dealership Rating

Employee Rating

Very welcoming, great service, very nice employees. Would recommend to friends, family and coworkers if interested on a new vehicle. Would recommend to friends, family and coworkers if interested on a new vehicle. More

by JC.LICEAGA23

Verified Customer

Recommend Dealer

Yes

Report | Print

Jul 01, 2025 -

Phil Long Hyundai of Motor City responded

Thank you for the glowing review! We're proud to deliver great service at Phil Long Hyundai of Motor City, and your feedback lets us know we're on the right track! Thanks again!

June 25, 2025

Dealership Rating

Employee Rating

Very nice, professional and not overly aggressive. Isabel is a great sales rep and did everything possible to earn our business. Isabel is a great sales rep and did everything possible to earn our business. More

by CONRAD115

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Luis Cremidis

Report | Print

Jun 27, 2025 -

Phil Long Hyundai of Motor City responded

Thanks for the 5 stars! We appreciate your feedback and your business. Have a great day! #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

June 02, 2025

Dealership Rating

Employee Rating

Excellent service and very friendly. We were pleasantly surprised by what they could offer us. We were pleasantly surprised by what they could offer us. More

by cabbott

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Austin Hambelton

Report | Print

Jun 13, 2025 -

Phil Long Hyundai of Motor City responded

Thank you for the 5 star review! It's great to hear that our teams friendliness stood out. We're here to make the car buying process enjoyable and easy. #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

May 13, 2025

Dealership Rating

Employee Rating

Showroom was a bit crowded, but very clean. Isabella's desk had a lot of bright sunlight for customers they are in the afternoon. Not just sunlight glare. Finance guy was organized I guess that Isabella's desk had a lot of bright sunlight for customers they are in the afternoon. Not just sunlight glare. Finance guy was organized I guess that was Luis. I believe I got when I came for, a great car. More

by valerie.senger

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Luis Cremidis, Joseph Carr

Report | Print

Jun 13, 2025 -

Phil Long Hyundai of Motor City responded

Thank you so much for your review! We're happy to hear Isabelle was able to help. Please don't hesitate to reach out if you need anything. Always here to help. #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

May 07, 2025

Dealership Rating

Employee Rating

Isabelle was very polite and attentive, she made sure my deal went smoothly, even helped me get some extras with my vehicle. Sydni in finance was a pleasure to work with as well. I love that this dealership deal went smoothly, even helped me get some extras with my vehicle. Sydni in finance was a pleasure to work with as well. I love that this dealership is Veteran friendly and has many veterans working for them. More

by jurado919

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Sydni Kloczkowski

Report | Print

May 09, 2025 -

Phil Long Hyundai of Motor City responded

We have LOTS of Veteran employees AND customers! Thank you for your business! WE appreciate you greatly and thank you for your service to our nation! #1 Phil Long Hyundai of Motor City in Southern Colorado for 11 Years Running, Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

May 03, 2025

Dealership Rating

Employee Rating

Theprocess at first was great. Expectations were not set that I needed to go over everything again with the finance company.. the first man was rude. Expectations were not set that I needed to go over everything again with the finance company.. the first man was rude. More

by kevinsims3087

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Christopher Sandy

Report | Print

May 09, 2025 -

Phil Long Hyundai of Motor City responded

Love having you as a part of the Phil Long Hyundai of Motor City Family! Isabelle and Christopher greatly appreciate your review! #1 Phil Long Hyundai of Motor City in Southern Colorado for 11 Years Running, Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

Dealership Inventory (469 Vehicles)

2025 Hyundai TUCSON Hybrid | new

$41,950

2025 Hyundai TUCSON Hybrid

new

Ash Black exterior

Automatic

All-wheel Drive

$41,950

View Vehicle Details

View Details

2025 Hyundai SANTA FE HEV | new

$48,794

2025 Hyundai SANTA FE HEV

new

Atlantic Blue exterior

Automatic

All-wheel Drive

$48,794

View Vehicle Details

View Details

2025 Hyundai Elantra | new

$22,780

2025 Hyundai Elantra

new

White exterior

CVT

Front-wheel Drive

$22,780

View Vehicle Details

View Details

2025 Hyundai Tucson | new

$37,984

2025 Hyundai Tucson

new

White Pearl exterior

Automatic

All-wheel Drive

$37,984

View Vehicle Details

View Details

2025 Hyundai TUCSON Hybrid | new

$44,189

2025 Hyundai TUCSON Hybrid

new

Cashmere exterior

Automatic

All-wheel Drive

$44,189

View Vehicle Details

View Details

2025 Hyundai Tucson | new

$43,179

2025 Hyundai Tucson

new

Phantom Black exterior

Automatic

All-wheel Drive

$43,179

View Vehicle Details

View Details

View All Inventory

Get a $100.00 check when your friends make a purchase here.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.