Idris McPherson

Unprofessional, under staffed. Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all othe Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all other employees sit at desks inside. No shuttle service available when it was verified with an appointment confirmation call. Just overall poorly ran and managed. Employees do not seem to care about customer service. More

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I had a wonderful experience purchasing my car from Napleton! Devon was very knowledgeable and made the process smooth from start to finish. I showed up with no appointment, and he treated me with kind Napleton! Devon was very knowledgeable and made the process smooth from start to finish. I showed up with no appointment, and he treated me with kindness and answered my questions thoroughly and honestly. He was awesome from test driving to signing! Everyone there will treat you like family and have you leaving feeling good about your decision. I would 100% recommend Napleton’s Auto Park of Urbana to anyone looking to buy a New/Used car! More

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