Hussain Jafri

We had a perfect experience at Lewisville VW. We were looking for a deal that helped us with our car monthly payments without having to resign from the features we were experiencing before. We fo We were looking for a deal that helped us with our car monthly payments without having to resign from the features we were experiencing before. We found a great option there, and getting it was really easy and smooth. We came to see options and really soon we were out with a beautiful new car. Thanks!! More

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I have to say a full evening at Lewisville Volkswagen may have been long but we had amazing service and buying a new car was definitely a positive experience! For starters Guillermo Avila was hands down am have been long but we had amazing service and buying a new car was definitely a positive experience! For starters Guillermo Avila was hands down amazing! A month ago we went in and looked at a car, after looking I wasn’t 100% sure that’s what I wanted. While leaving I explained to Guillermo that I didn’t want to be contacted and bothered, when I was ready I’d reach out if they had something. He is the first and ONLY salesman that has ever honored my request and that alone stood for something. That same day we met Chris Eagan and he was very understanding on things and absolutely friendly. Fast forward to July 25, we went back because I wanted to test drive the Atlas and Cross Sport. I have had a Jeep Grand Cherokee for the last 10 years and have loved my car but it was time for something new and VW had better to offer from the vehicles I was comparing. Guillermo had one pulled to the front waiting on me when we arrived. He answered all of my serious and silly questions and more. He got me what I wanted for my used trade in, he helped me get very close to what I wanted on the sale price of a new car and made the buying experience one to remember. Chris came back in the office and spoke to us again and went over some things and even helped us a little more on the price of the car. Chris was very polite, friendly, and respectful. Then John Chapman came in and moved some numbers around and got us a great deal on the Wheels and Tires warranty and explained everything the absolute best so that we understood what was covered. He was super genuine, helpful and respectful! These three men along with the GM were hands down amazing! We didn’t get to meet the GM but I’d say it says something when he didn’t run me off or laugh in my face after my initial offer on the new car, instead he worked some numbers and got closer to the offer than I expected! We thank you Lewisville Volkswagen for giving us a positive experience and taking care of us to the best of your ability. More

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A breathe of fresh air. After having such a horrible experience the night before at a Kia dealership in Irving (don't come see Clay!!!) we were so blessed to come across Lew After having such a horrible experience the night before at a Kia dealership in Irving (don't come see Clay!!!) we were so blessed to come across Lewisville Volkswagen. Cannon, Jafri, and John were all stellar in their roles in putting us in a 2024 Atlas with 4 miles on the odometer. Such a better product and the whole experience and process was amazing in contrast to our experience less than 24 hours earlier. Pre-approval went smoothly, test drive, financing... if i could rate this 10 stars I would give them 11. Thank you so much. You have restored our confidence that there are actually reputable and honest and transparent dealerships left in our country. Thanks again for the awesome car ! More

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I only would buy another vehicle from Lewisville Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. L Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. Lewisville VW's customer service is terrible, arguably the worst that I've experienced in over 30 years of buying new and used cars. Management has been non-responsive and dismissive after the sale was completed. They are only engaged until the deal closes. The sales process was typical - nothing noteworthy - neither excellent nor poor. Same goes for delivery (at the dealership - not home delivery). The paperwork process was slower than expected and was bordering on unacceptable. Our salesperson did not take the time to review how to use the vehicle's features and he did not offer to connect our phones, which was unacceptable. We were frustrated that we were not provided with the CPO documentation at delivery. (According to VW's website, we were supposed to receive the completed Certified Vehicle and Inspection Report, CarFax Report and CPO Warranty Manual.) It took several emails to the dealership and a call to VW Customer Care to finally receive all of the CPO documentation. The biggest problem, and the primary reason for the one-star rating, is the dealership's handling of a post-sale concern. Shortly after getting the vehicle home and seeing it under artificial lights, we discovered mild hail damage on the hood despite the Certified Vehicle and Inspection Report stating that the vehicle's body panels were free from visible damage. When I raised this concern to dealership management in person at the dealership, they were dismissive. The manager implied that the car incurred hail damage after we took delivery, despite there being no reported hail in the area since we took delivery. The manager condescendingly told me that because I signed an "As-Is" form, it was my problem not the dealership's. At worst, the Certified Vehicle and Inspection Report should not have indicated the body panels were free from damage, and the dealership should have disclosed the hail damage prior to the sale. At best, the dealership should have acknowledged my concern and had the hood fixed using paintless dent repair at its cost. But none of that happened. The dealership has literally done nothing. I followed up on my in-person discussion on the hail issue with several emails giving management an opportunity to "make it right" and the dealership has completely ignored me. I have gotten no response. The emails have been ignored. I consider myself a reasonable person and, in retrospect, I recognize that I should have looked at the vehicle's body panels more closely before taking delivery despite the CPO certification. At this point, however, I simply would like to engage with dealership management to find a mutually acceptable way to address my concern, but management clearly is not willing to do that when they completely ignore all of my emails. If customer service and service after the sale is important to you, I suggest you avoid Lewisville Volkswagen. More

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Great customer service and friendly staff. No pressure sale.I would recommend them to anyone. No pressure sale.I would recommend them to anyone. More

by vbreftmg Verified Customer Verified Customer

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This was my first experience in a Volkswagen dealership. I was pleasantly surprised on how fast I was able to purchase my vehicle. Hassin Jafri and Kastriot Kaba made my experience amazing. They are a true I was pleasantly surprised on how fast I was able to purchase my vehicle. Hassin Jafri and Kastriot Kaba made my experience amazing. They are a true asset to your company. I would definitely buy another vehicle through them. Maybe sooner than later.👍🏻 More

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Was a good time at Volkswagen Lewisville again and i will back to purchase another car for you this year. back to purchase another car for you this year. More

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Great experience with a woderful sales team. No pressure. Answered all my questions and help to put my daughter in the correcct car. No pressure. Answered all my questions and help to put my daughter in the correcct car. More

by tomoneill1 Verified Customer Verified Customer

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Beautiful store great vibe, and they play good music in the store not that stuffy elevator music. Oh and full size water bottles unlike most places trying to save a buck. the store not that stuffy elevator music. Oh and full size water bottles unlike most places trying to save a buck. More

by Coach!! Verified Customer Verified Customer

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Repeat customer; Lewisville VW is a pleasure to deal with as always. 10/10 would patronize again. as always. 10/10 would patronize again. More

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