

Hugo Monterroso
Assistant Service Manager
Kendall Dodge Chrysler Jeep Ram
13355 SW 137th Ave.
Miami, FL 33186
Dealership Experience
9 yrs, 8 mos
Industry Experience
9 yrs, 8 mos
Languages Spoken
English
Spanish
620 Reviews
Write a Review620 Reviews of Hugo Monterroso
August 05, 2025
Hugo is simply the best! As always, he went above and beyond to make sure everything was handled smoothly and professionally. His attention to detail, honesty, and great cust As always, he went above and beyond to make sure everything was handled smoothly and professionally. His attention to detail, honesty, and great customer service keep me coming back every time. Highly recommend! More
August 01, 2025
I had the most amazing experience at this dealership! Carlos Blanco gave me the best service ever – he went above and beyond and truly exceeded all my expectations. His professionalism, attention to deta Carlos Blanco gave me the best service ever – he went above and beyond and truly exceeded all my expectations. His professionalism, attention to detail, and excellent customer service made the entire process smooth, Carlos is the best of the best – knowledgeable, friendly, and genuinely cares about his customers. More
Other Employees Tagged: Adrianna Yansen, Yilian Perez, Miguel Obregon, Carlos Blanco, Jose Lopez, Lazaro Varas, Paula Bean, Carlos Rodriguez, Willy Arnold
July 31, 2025
The delivery of the vehicle was very poor. Valet simply gave me the keys after I asked for them. Zero customer service left car parked awkwardly hard to exit. There was no explanation of.bill Valet simply gave me the keys after I asked for them. Zero customer service left car parked awkwardly hard to exit. There was no explanation of.bill and communication on wait times. Receptionist on the phone was helpful More
Other Employees Tagged: Felipe Francisco
July 31, 2025
Excelente servicio, personal amable, atento y muy profesional, me realizaron muy bien los servicios que necesitaba mi carro profesional, me realizaron muy bien los servicios que necesitaba mi carro More
Other Employees Tagged: Miguel Obregon, Christian Povsic, Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Jorge Del Pino, Paula Bean, Shauna Davis
July 31, 2025
Excellent service as we broke down from out of state & was able to get Jeep repaired within 2 1/2 days without a appointment. Thank you for your service !!! was able to get Jeep repaired within 2 1/2 days without a appointment. Thank you for your service !!! More
Other Employees Tagged: George Ruiz
July 29, 2025
The delivery of the vehicle was poor / non existent. Valet simply after I asked gave me keys and pointed me to a lot which was quite crowded . It was an exercise in parking contortions maneuvers to get Valet simply after I asked gave me keys and pointed me to a lot which was quite crowded . It was an exercise in parking contortions maneuvers to get out. Delivery time was not met. Service advisor didn’t communicate after receiving the car. Only positive was telephone reception which explained how Express Service worked and the operating hours More
Other Employees Tagged: Antonio - Valet
July 29, 2025
Felipe has made the process very smooth, he communicated the trucks status on a daily basis. I’m annoyed with the truck constantly having issues though the trucks status on a daily basis. I’m annoyed with the truck constantly having issues though More
Other Employees Tagged: Felipe Francisco
July 29, 2025
Hugo and Tony the service manager are spectacular. Every time I go, I feel like family. Grateful for this dealership and for them. Every time I go, I feel like family. Grateful for this dealership and for them. More
Other Employees Tagged: Anthony Tamarit
