Holly Jensen

I am very satisfied with the vehicle I purchased and the deal including my trade-in. However this experience was the typical “used car sales” experience. It started with a test drive of both a 2022 and 2023 deal including my trade-in. However this experience was the typical “used car sales” experience. It started with a test drive of both a 2022 and 2023 Ford Expedition. Everything went well however I felt there were issues with the 2022. The next day I texted the salesman a detailed offer on the 2023 Expedition. After getting no response I texted again later in the day. I received a reply that said he was busy that day and he would get back to me the next day. After not hearing from him the next day I texted again and received a non-answer answer. I then hear from another salesperson and find out the original salesman was off that day. After talking on the phone with the new salesperson she got back to me and said my offer was accepted with the provision that they had to inspect my trade. After arriving at the dealership they pulled out the 2022 Expedition. When I pointed out that my text offer explicitly stated the 2023 Expedition, they told me that they could not honor the offer. This made no sense since my offer was more than what they were asking for the 2022! They must have thought I was an idiot. I guess I was because with everything so far I continued to negotiate on the 2023. The final issue was I asked several time for them to measure the tire depth on the tires. What they finally told was latter proven false when I had a tire dealer measure them. The tire dealer had no reason to lie as I had already purchased and paid for new tires online. They also showed me the measurements. As I said in the beginning I am happy with my purchase, but getting there was typical of car salespeople. Finally I replied to a survey from Lithia and they stated they would get back to me with any issues I had. Of course I never heard from them. More

by DBUELL Verified Customer Verified Customer

Report | Print

Holly was the greatest she was so helpful she really helped getting me a deal helped getting me a deal More

by DKONERSMAN Verified Customer Verified Customer

Report | Print

Holly was great and so was the finance guy i dealt with. friendly, helpful, and overall had a good car buying experience the whole process between test drive and leaving with the car was maybe like 2 hours friendly, helpful, and overall had a good car buying experience the whole process between test drive and leaving with the car was maybe like 2 hours and i left with a payment i was happy with. Side note I wanted to see a specific vehicle i saw online and she showed me the one i was there for it seems like a simple or standard thing to do but a few other dealerships in town bait and switch with good priced vehicles online ,i had made appointments to look at vehicles and when i got there magically they couldn't find them and tried showing me other ones i didn't want which lost them my business More

by T. Emery Verified Customer Verified Customer

Report | Print

The dealership was clean amd quiet. The sales people were ready to help when we needed them and gave us the space we needed to look at cars without feeling pressured. The sales people were ready to help when we needed them and gave us the space we needed to look at cars without feeling pressured. More

by MRS.MHANSON Verified Customer Verified Customer

Report | Print

Fast! No xx waiting around. We’d found great price through Consumer Reports, and Lithia matched it. Excellent service. No xx waiting around. We’d found great price through Consumer Reports, and Lithia matched it. Excellent service. More

by TRACY30 Verified Customer Verified Customer

Report | Print

Holly was very knowledgeable and made the purchase process very easy. She took care of everything and I appreciate her wit and willingness to take the time to answer every question process very easy. She took care of everything and I appreciate her wit and willingness to take the time to answer every question More

by STEVEHAM99 Verified Customer Verified Customer

Report | Print

Knowledgeable Professional Quick response Friendly Great customer service Impressed with Holly and with Lithia Hyundai customer service Impressed with Holly and with Lithia Hyundai More

by RKS_JKS Verified Customer Verified Customer

Report | Print

Outstanding support. Helpful salesperson with excellent knowledge I enjoyed working with Holly on my vehicle purchase. I am looking forward to the next purchase Helpful salesperson with excellent knowledge I enjoyed working with Holly on my vehicle purchase. I am looking forward to the next purchase More

by STEVEHAM99 Verified Customer Verified Customer

Report | Print

Great customer service. Holly Jensen is efficient and handles everything in a timely manner. I purchased a new Hyundai, paid cash and I am happy with it so far. Holly Jensen is efficient and handles everything in a timely manner. I purchased a new Hyundai, paid cash and I am happy with it so far. More

by BRADY.LYNNETTE Verified Customer Verified Customer

Report | Print

Holly was very helpful, friendly and professional. I did have an issue with finance not returning calls but we worked through it. I did have an issue with finance not returning calls but we worked through it. More

by JIMBOTI86 Verified Customer Verified Customer

Report | Print