Hiram Lopez
Hiram Lopez at Manly Honda

Hiram Lopez

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.6
47 Reviews
4.6

47 Reviews

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47 Reviews of Hiram Lopez

August 28, 2025

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Employee Rating

Can't talk to a real person - have to deal with AI unhelpful texts that don't solve the problem. Going to go elsewhere for car maintenance in the future, where I can talk to a human and actually get c More

by mikeandzoe
Recommend Dealer
No

Other Employees Tagged: Hiram Lopez

Aug 28, 2025

Manly Honda responded

Hi mikeandzoe, Thank you for sharing your feedback. I’m genuinely sorry to hear about your experience and that you felt unable to connect with a real person. We always want our guests to feel supported and cared for, not frustrated. I’d really like the opportunity to assist you and make things right personally. Please let me know the best way to contact you directly, or you can reach me at [your phone number] or [your email]. I’d be happy to discuss this further and assist with your service needs. We value you and your business, and I hope we can regain your trust. Best regards, Jose Rocha - Customer Experience Manager - 707.535.1163 - jrocha@manlyauto.com

August 12, 2025

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Good service and washed my vehicle this time which was nice . Had a screw on the tire after which I may of picked up after picking up the car More

by HOLLY.AUSTINSON
Service Price Transparency
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Recommend Dealer
Yes
Aug 12, 2025

Manly Honda responded

Hi Holly - Thank you for being our customer and sharing feedback on your most recent service visit. We strive to always provide a five-star experience, and we fell short. My name is Jose Rocha, Service Drive Manager, and I would like to better understand how we can improve to ensure we don't make the same mistakes. Is there a time I can call and take a few moments of your time? I look forward to hearing how we can improve. Best, Your Manly Honda Team!

August 08, 2025

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I had great customer service at Manly Honda for taking my car to be worked on for the first time. From the time it got there to the time it left. More

by djscrzn8789
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brittany Dunn

Aug 12, 2025

Manly Honda responded

We appreciate your business and feedback! Best, Your Manly Honda Team!

August 03, 2025

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Carlo Verde provided me a STELLAR customer service experience! He goes above and beyond when he sees a customer even when he just walked into the lobby and that is what exactly he has done. His authen More

by Bunny516
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 04, 2025

Manly Honda responded

Hi Bunny516, Thank you for being our customer and sharing feedback about your recent service visit. We aim always to provide a five-star experience, and I see that we fell short this time. I couldn't find your profile with your username. I’d appreciate more details on what went wrong so I can share that with our team to learn and prevent similar issues in the future. You can reach me at 707 535 1163 or email: jrocha@manlyauto.com. I will be back on Wednesday and Thursday, available from 9 am to 6 pm. Hope to connect soon. Until then, take care. Best, Your Manly Honda Service Team!

August 02, 2025

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We were please that our trunk latch was fixed quickly. Thank you for your quick service. More

by BOBANDROSE1
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr

Aug 04, 2025

Manly Honda responded

Thank you for sharing feedback and for being our customer! Your Manly Honda Team!

July 25, 2025

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Employee Rating

Whenever I take my car to get fixed here, I’m always certain and confident that my car is gonna get the attention that he needs and I always get the top service from their employees this dealership unde More

by Jorgejr415
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sara Hamilton, Brittany Dunn

Jul 29, 2025

Manly Honda responded

Thank you for being our customer and sharing your feedback! Have a great rest of your week, and until next time! Best, Your Manly Honda Team!

July 25, 2025

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Hiram has always treated me with kindness. Noticed him not just helping customers but also his colleagues. He doesn’t mind going above and beyond for anyone. More

by Cesarmartinez0124
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sara Hamilton

Jul 29, 2025

Manly Honda responded

Thank you for being our customer and sharing your feedback! Have a great rest of your week, and until next time! Best, Your Manly Honda Team!

July 25, 2025

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Employee Rating

Great customer service and great experience every time. My tech rep is always very Knowledgeable. Wouldn't go anywhere else. More

by Jorge Valencia
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 29, 2025

Manly Honda responded

Thank you for being our customer and sharing your feedback! Have a great rest of your week, and until next time! Best, Your Manly Honda Team!

July 09, 2025

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Employee Rating

Hiram was super friendly, efficient, and knowledgeable of what was happening. He made sure I was well taken care of. He Had an Uber ready for me to get me back to work sincd he was aware I was on my lunch an More

by Normiz56
Service Price Transparency
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Recommend Dealer
Yes
Jul 09, 2025

Manly Honda responded

Thank you for being our customer and taking the time to share your feedback! It really means a lot. We appreciate you and look forward to serving you again soon! Warmest regards, Your Manly Honda Team!

July 03, 2025

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Hiram knocked it out of the park. He made sure my vehicle was taken care of and was super professional the whole way through. Even the Lyft rides were great. More

by kmulgrew28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Manly Honda responded

Thank you for taking the time to share your feedback — we appreciate you and your business and look forward to serving you! Best, Your Manly Honda Team!

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