Heather Ardle | Page 26

Good service, able to answer questions I was in for a bit of routine maintenance, which was handled fairly quickly and easily. Several other services were offered, but when I declined, it w I was in for a bit of routine maintenance, which was handled fairly quickly and easily. Several other services were offered, but when I declined, it was no problem. One of their employees was able to answer a question about a different issue I've been having that no one else has been able to give me a satisfactory answer to. I will likely be back in the near future. More

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Great personal and friendly support and service Prof Professional greeting and friendly help Military discount for service would be great. Attention to detail and caring of representative were exc Prof Professional greeting and friendly help Military discount for service would be great. Attention to detail and caring of representative were excellent as well as Heather! More

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Excellent Customer Service I would like to thank Mr. Larry Hughes. In addition to taking care of my vehicle's preventive maintenance service, Larry helped me to find, and pre-o I would like to thank Mr. Larry Hughes. In addition to taking care of my vehicle's preventive maintenance service, Larry helped me to find, and pre-ordered a set of hard-to-find specialty premium tires so that I could use Kelly Nissan as one-stop-shop for tire service too. Best Regards, Chaunce More

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40000 mile checkup Did not realize that I needed 40000 checkup. Thought it was going to cost hundreds. Instead it was under 200 and this service center is keeping my car Did not realize that I needed 40000 checkup. Thought it was going to cost hundreds. Instead it was under 200 and this service center is keeping my car in tip top shape. I would not go anywhere else. From Larry , the intake service man to the technicians working on my car.... everything was terrific. I own 3 Rouges and always have them bought and serviced by Kelly Nissan More

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Will NOT be stepping into the doors of kelly Nissan anymore I’ve been a customer with kelly Nissan for almost a decade. If you had asked me before I would have said nothing but wonderful things about kelly Niss I’ve been a customer with kelly Nissan for almost a decade. If you had asked me before I would have said nothing but wonderful things about kelly Nissan in the past. With where I stand today, they have lost my business and respect as well as everyone I know because I will be using the most powerful thing I ever learned about working in retail, word of mouth. I’m extremely upset with this dealership as my car was inspected at the end of last year (2018) and one of the service advisors I always worked with (heather) had said my car was in absolutely impeccable condition for being a 10 year old car minus the tiny scratches in the paint here and there. Fast forward a few months to just before Easter of this year (2019) I took my car in for routine maintenance (oil change, alignment, etc and expressed some concerns about my car as well such as a rattling noise I was hearing in my front end, A brake pad or something holding up and a few other things like my transmission not working properly. The said they looked the car over and assured me everything was fine, that they had fixed the rattling, said it was just a loose plastic piece I lost a clip they replaced it etc. I got my car back drove it for a couple days, on Easter weekend I had to work so I drove my car to work, calling my now husband when I arrived telling him I had felt like something wasn’t right. He told me when I got out of work to take it back to kelly before we left for a road trip to have them look at it. when I got out of work I did just that. They put my car up on a lift stating that the noise I’m now hearing is because my passenger side control arm needs to be replaced, they weren’t sure how safe it was to drive with my young son on the highway and they gave me a loaner which I had for the weekend because they couldn’t start the work on my car until Monday. They had called me Monday or Tuesday and had asked my permission to keep my car an extra day just to make sure everything was proper. I gave the okay and the next day picked my car up. Now I’m driving my car again going to get back on the highway and my car won’t properly accelerate. I tell my husband about this yet again and he comes to check my transmission fluid level and other fluid levels to make sure everything is okay. The transmission fluid wouldn’t register on the dip stick at all. Not while the car was running or while it was off. I called AAA and now had it towed back to kelly because I didn’t want anything to happen to my car as my husband is a disabled veteran and we have a tight income. They again look at my car claiming the fluid levels were only a little low and had said that when the control arm was done if they pull it away from the axel it can leak the trans fluid which a tech that works for kelly had confirmed along with rich one of Kelly’s service advisors. Now my husband has a good deal of knowledge when it comes to engines and cars as he’s messed with them since he was only a boy. So he knew pretty much what they had to do to replace my control arm and how any fluid would have leaked from my transmission. Anyone that visits kelly knows they are supposed to do their “multi point inspection” which includes CHECKING FLUID LEVELS! Once I found out all of what was going on and had been driving my car around normally, and the service department trying to claim that they were not to blame for the whining noise my transmission is now making, I took it upon myself to call Nissan consumer affairs to get someone’s attention thinking maybe they would help me. Nissan took my car back once again to inspect every inch of my car after opening a report with consumer affairs and gave me another loaner to drove around. They had my car for almost an entire week, claimed they drove it all over and the only thing they will agree upon is that my transmission does whine when it heats up and it’s definitely not supposed to do that and both Jon the service manager and whatever tech was working on my car said that I should drive it until it blows and it’s not drive-able anymore. they refused to do anything such as admit that one of their techs messed up and that mess up caused my transmission to now have damage. Please note my transmission was already replaced in this vehicle because the original had a bad one in it. Now what are honestly my odds of having not one but two bad transmissions put into my car? I only ever serviced my car with kelly minus a few oil changes my brother had done for me. I called consumer affairs yet again after Jon retracting his statement of admitting my transmission is not supposed to whine. Now he says he never said that there was anything wrong with my transmission. Consumer affairs advised me to keep the loaner vehicle for one more day while they reached out to kelly to try to get to the bottom of Jon’s statements not adding up. I called Jon to tell him this and he had actually yelled at me telling me I better pick my car up they won’t keep it and if I didn’t bring the loaner back by the end of the night he would be charging me 35 dollars a day for it when consumer affairs were the ones who advised me to keep the loaner. Now I refuse to give kelly anymore money at this point after all of this, so I returned the loaner even if people such as Jon don’t know what good customer service is and having the decency to admit their mistakes and being willing to fix them. Jon was also rude enough to hang up on me, and the receptionists at kelly claim that the main manager of their entire lot refuses to deal with customers. Kelly needs to learn what good customer service is, and this is definitely not it. I’m taking my car to get a second opinion and Jon refused to give me a signed statement telling me my car is completely safe to drive at 65 mph on the highway with my child in the car. To top this all off, when I walked in to get my keys from the receptionist and return the loaner keys Jon was standing by the receptionist and saw my face gave me a sly look and turned around to walk away. I would give this dealership another chance if they would just be willing to admit their faults and make their mistakes right. Someone I would love to give thanks to though is mike royer and heather Ardle. They are wonderful service advisors and really care about the customers that walk up to their desk. More

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Saturday service Came in for an appointment which was timely , comprehensive & explained thoroughly. Was given the opportunity to decide on what my next steps were pri Came in for an appointment which was timely , comprehensive & explained thoroughly. Was given the opportunity to decide on what my next steps were prior to anything being completed on my vehicle. Heather is an awesome representative of the company. More

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Great service advisor. Heather was great and very friendly. She noticed that my car was due for inspection(which I completely did not notice) and asked if I wanted to have i Heather was great and very friendly. She noticed that my car was due for inspection(which I completely did not notice) and asked if I wanted to have it done since I was there, and not have to make another trip. She also informed me of things that I would need in the future to give me a heads up, so I wouldn't have a large bill at one time. Her helpfulness was greatly appreciated. More

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Third release Zack and Sophia did an excellent job explaining my options regarding my finishing lease, and helping me to select a new car. I am very satisfied. Zack and Sophia did an excellent job explaining my options regarding my finishing lease, and helping me to select a new car. I am very satisfied. More

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Better than expected Needed an oil,change and they got it done within the same morning even though my appointment was days later great and fast service and very friendly t Needed an oil,change and they got it done within the same morning even though my appointment was days later great and fast service and very friendly too! More

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Excellent service Easy to schedule when calling. Did work as planned and in timeframe agreed to. Washed car and gave me customer discount. Can’t ask for more Easy to schedule when calling. Did work as planned and in timeframe agreed to. Washed car and gave me customer discount. Can’t ask for more More

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