Harveen Toor | Page 9

Service adviser was very helpful in explaining all details and things needed to be done. details and things needed to be done. More

by jimohsalami Verified Customer Verified Customer

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Outstanding, thank you for great service. I will be back! Staff is wonderful and informative I will be back! Staff is wonderful and informative More

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When I booked my oil change appointment online, it showed $77, but when I arrived at the dealership, I was charged $95. That wasn't considered or accommodated at time of service, so that was very disappointi $77, but when I arrived at the dealership, I was charged $95. That wasn't considered or accommodated at time of service, so that was very disappointing to simply be dismissed. More

by tracy.cudjoe Verified Customer Verified Customer

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The technician who worked on my car is the issue. I complained of whole lot things that wrong with my car but only some were fix while others was left. Right now my car is awaiting to be towed back t I complained of whole lot things that wrong with my car but only some were fix while others was left. Right now my car is awaiting to be towed back to your repair section More

by audurahman Verified Customer Verified Customer

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I’m never coming here again after three years of patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee an patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee and my car is a TMS Lease. After three years, you’d think that someone would have written that down so that they don’t try to bill me incorrectly every. single. time. I come here. More

by trattingly Verified Customer Verified Customer

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The transition from Cowboy to Norm Reeves has been smooth. I appreciate the seamless transition and same familiar faces. I appreciate the updates in technology used to checkin customers and the new no smooth. I appreciate the seamless transition and same familiar faces. I appreciate the updates in technology used to checkin customers and the new notifications once work is complete. More

by CMatta Verified Customer Verified Customer

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My appointment was 8:30 for oil change only and didn’t get out until 12:00. I received a text at 10:50 saying pending replacing the air filter and windshield wipers. I was not told that i have to answer get out until 12:00. I received a text at 10:50 saying pending replacing the air filter and windshield wipers. I was not told that i have to answer yes or no. In the past, the advisor came and asked. I guessed I am just another number.. Almost 2.5 hours for an oil change, i want to leave and never come back. I flagged down someone and asked why my car not done and was told i have to answer the text yes or no but that was not making clear to me. I finally got the car back after 12. I asked what is the appointment for and was told like appointment for a doctor. I was never wait at doctor more than 15’ My windshield wiper had some dust from recently dust storm but perfectly fine. I came because it was Toyota City but now. I will go to Toyota City or better yet to a garage or do it myself. I question about the price and horrible service. Who needs the frustrations. More

by Number Verified Customer Verified Customer

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I spent almost 3 hours (11:30 am to 2:10 pm) to change oil. When you buy business customers' first impression is so important. Cowboy was a different story. Can not afford spending that much time for a sm oil. When you buy business customers' first impression is so important. Cowboy was a different story. Can not afford spending that much time for a small job like that. will not come back. More

by ANHASSAN Verified Customer Verified Customer

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good services thanks for good service see you next time,make more faster the service thats all time,make more faster the service thats all More

by ianjaraplasan.06 Verified Customer Verified Customer

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Dude saw me sitting in my car, arrived first before a white lady and he just walked past my car to get to her and also around it to get back to his desk. I just sat in my car waiting to be assisted, and white lady and he just walked past my car to get to her and also around it to get back to his desk. I just sat in my car waiting to be assisted, and made sure to call him out on it. A nice white lady service person came to ask me if I’ve been assisted, she flagged him to let him know I’ve been sitting there. I’ll just start going to another Toyota. Thank you for the discount because I called out the xx though. It’s simple honestly to assist ppl. I go where I’m accepted. More

by Stella Hamilton Verified Customer Verified Customer

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