Harveen Toor
Harveen Toor at Norm Reeves Toyota Dallas

Harveen Toor

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.3
76 Reviews

"Hi , I'm Harveen Toor your trusted Service Advisor delivering exceptional customer service with 5 years of automotive experience I'm passionate about helping you keep your vehicle running smoothly. Committed to providing personalized solutions and building long lasting relationships

Dealership Experience

4 yrs, 8 mos

Industry Experience

5 yrs, 9 mos

Specialties & Trainings

customer service expert, communication specialist

4.3

76 Reviews

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76 Reviews of Harveen Toor

October 17, 2025

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Employee Rating

I like this dealership. Love the staff . Sales people and messaging can get a bit annoying . App does not work great More

by stuk755
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 19, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 15, 2025

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Called me as soon as my oil maintenance was due and booked an appointment the same day. Did have my vehicle for an hour before they called me telling me it was ready. Not to mention the fantastic custo More

by azh2002
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Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 14, 2025

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Good work Service done on time Recommended parts replacement is highly appreciated. Washing not done. If it would have done Happy More

by ipebijusunu
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 11, 2025

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I am very pleased. I was educated on what’s going on with my car and what to do to prolong the life of my car. Thanks so much. More

by Glonwo75
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Service Communication
Recommend Dealer
Yes
Oct 11, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 10, 2025

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Employee Rating

Please send some coupon. And tire rotarate make free when some other service includes same order. More

by dipankardewanjee
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes, Edwin Aguilar

Oct 10, 2025

Norm Reeves Toyota Dallas responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 24, 2025

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Second time with long wait and no updates. Had to talk to another associate to get my car. More

by Bkw
Service Price Transparency
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Service Communication
Recommend Dealer
No
Sep 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for your feedback. We sincerely apologize for the long wait and lack of communication during your visit. This is not the experience we aim to provide, and we appreciate you bringing it to our attention. We’re working with our team to ensure better updates and smoother service moving forward. If there’s anything we can do to make this right, please don’t hesitate to reach out.-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 22, 2025

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My only concern is that I had no check engine light alert when I drove in, then 15 min after I left vehicle I had a notification for repair that would cost $200. I declined it, the engine light stayed on fo More

by found.angus_4v
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Sep 22, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 22, 2025

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Good service Very friendly all employees Noted the problem with my car after careful diagnosis More

by ipebijusunu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 21, 2025

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Employee Rating

I had service recently done for a chair rod that needed to be replaced. However, the service advisor wanting me to do a thorough check or a master technician check on something that a technician already ha More

by sharlonda2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Sep 22, 2025

Norm Reeves Toyota Dallas responded

We apologize for any confusion regarding the service performed and the associated costs. It's never our intention to surprise our customers with unexpected charges. We'd like to discuss this further and see how we can assist you. Please contact me at your earliest convenience. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

September 20, 2025

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Norm Reeves has been an excellent dealership. I am very happy with my purchase and with the service I have received. More

by johnh
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Recommend Dealer
Yes

Other Employees Tagged: John Pena

Sep 20, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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