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HENRY DELGADO
HENRY DELGADO at Toyota of Coconut Creek

HENRY DELGADO | Page 34

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

Contact Me
4.6
1,190 Reviews

Dealership Experience

13 yrs, 4 mos

Industry Experience

21 yrs, 4 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.6

1,190 Reviews

Write a Review

1190 Reviews of HENRY DELGADO

February 24, 2023

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Employee Rating

As usual, Henry Delgado provided an excellent service. He explained all the details in reference to the maintenance job that was required for the vehicle. Great job... More

by macomsys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2023

Toyota of Coconut Creek responded

It is great to hear that Henry has provided consistently excellent service! Thanks for trusting the Al Hendrickson Toyota team with your vehicle.

February 22, 2023

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Employee Rating

Customer service rep was courteous. Had my service done on time. Satisfied. Questions answered and will be back for my next appointment in 6 months. More

by RAGNAUTHD
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 22, 2023

Toyota of Coconut Creek responded

It was our pleasure to deliver timely and welcoming service! We look forward to seeing you again at Al Hendrickson Toyota in six months. Safe travels!

February 13, 2023

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Employee Rating

Henry Delgado, excellent person and do a very good job, he take care my car problems. More

by f65lopez
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Recommend Dealer
Yes
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Feb 13, 2023

Toyota of Coconut Creek responded

We will be sure to pass along your kudos. Thanks for giving Henry and Al Hendrickson Toyota your five stars!

February 13, 2023

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Employee Rating

They need to learn how to respect customers’ schedules. I was on a time crunch and the person who helped service my car took a lot longer than expected. I was told my car would take one hour and 45 minutes More

by othgirl144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kulazidis

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Feb 17, 2023

Toyota of Coconut Creek responded

This is never the type of service experience that we want for our customers, and I apologize that you were not greeted with the quick visit you had hoped for. It is never our intention to waste our customers' time, and I'd like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Norman Frantz - Service Manager - 954-545-6931

Feb 20, 2023

Toyota of Coconut Creek responded

Thank you, I will discuss this with my team so that we can improve for the future. Once again, we apologize for the experience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Feb 17, 2023

othgirl144 responded

Hi there. Thank you for replying. All I ask is that associates learn how to respect a customer’s time and schedule. I kept telling the man who helped me that I have a newborn at home and I had to get back home asap. I told him three times. I texted him “how much longer” and he kept replying with “let me check with the tech.” My husband and I are currently using one car and he had to go to work. Four hours to change a battery isn’t acceptable. I’ve come here many times to change my battery since I have lifetime warranty. It has never taken 4 hours to change it. The tech did an inspection on my car, which I never asked for because I was on a time crunch. And the associate came back to me 2 hours later with a list of things my car apparently needs. Again, I only came in for a battery change which took another 2 hours. Henry and Chris are awesome at what they do. They weren’t the ones who helped me this time around though. It was another man, but next time I’ll be sure to go to them. They were busy that’s why I didn’t go to them.

February 10, 2023

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Employee Rating

They are hungry about money customers, I lost 180 dollars in diagnostic and they di not want agree the manufacturer defection in my Toyota Corolla 2021 passenger seat sensors. I never use that seat, but they More

by DARIO_RAMIREZ
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jarrett Elder Sr.

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Feb 11, 2023

Toyota of Coconut Creek responded

Dario, we strive to offer competitive prices in the current market, so it's disappointing to see this feedback. I would also like to apologize for any mix-ups on our end, and I will look into this with my team. In the meantime, I would like to understand your side and see what more we can do to help make this right. Please consider reaching out to me when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

Feb 17, 2023

Toyota of Coconut Creek responded

I would need to speak to you to look further into it, please call me at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Feb 11, 2023

DARIO_RAMIREZ responded

Whats the offer?

February 10, 2023

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Employee Rating

Henry makes every effort to offer his professional helo to make your service easy and efficient, Thanks! More

by fr.ricardo1000
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Service Time
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Recommend Dealer
Yes
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Feb 10, 2023

Toyota of Coconut Creek responded

We're thrilled Henry has demonstrated our commitment to customer service! Thanks for supporting Al Hendrickson Toyota with your business and your review. Safe travels!

February 10, 2023

Dealership Rating
Employee Rating

Henry Delgado gives always an excellent service and fast service. T don't have any complaints about him More

by JAKIPC13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2023

Toyota of Coconut Creek responded

It's great to hear that Henry took such great care of you! Thank you for choosing Al Hendrickson Toyota and for sharing your experience. Safe travels ahead!

February 07, 2023

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Employee Rating

Never have any problems with their service. I am a regular with the maintenance service for a couple of years now. Staff is professional and have always answered or returned my calls. More

by DJHS11
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2023

Toyota of Coconut Creek responded

Thanks for the great review of Al Hendrickson Toyota! We are here to help with any of your service needs.

February 06, 2023

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Employee Rating

Good service, Thank you Henry Delgado for always helping me with excellent attention and service... More

by MERYC466
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2023

Toyota of Coconut Creek responded

Thanks for the great feedback for Henry! We are so glad that you feel confident in the Al Hendrickson Toyota team to provide excellent service.

February 05, 2023

Dealership Rating
Employee Rating

Henry es muy amable…sabes tener contacto con los customer…tiene mucha experiencia en su trabajo…muy feliz por su trato gracias… More

by UGARTELIDA2001
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2023

Toyota of Coconut Creek responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Henry y el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

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