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Gustavo Nevarez
Gustavo Nevarez at Elk Grove Toyota

Gustavo Nevarez

Service Advisor

Elk Grove Toyota

9640 West Stockton Blvd
Elk Grove, CA 95757

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4.5
31 Reviews
4.5

31 Reviews

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31 Reviews of Gustavo Nevarez

March 31, 2026

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Employee Rating

Gustavo was very courteous and explain and answer all my questions. He contacted via phone to give me updates. I highly recommend him to assist anyone that stops at EG Toyota. More

by Melisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2026

Elk Grove Toyota responded

Hello Melisa, Thank you for your wonderful review on Gustavo. I am happy to hear Gustavo was helpful and kept you updated. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

March 26, 2026

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Employee Rating

The initial service advisor was not responsive and never contacted me to give updates about my car. Glad a different advisor took over. More

by Livingwell
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Nguyen

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Mar 27, 2026

Elk Grove Toyota responded

Hello, I apologize for your experience. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

February 13, 2026

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Employee Rating

Elk Grove Toyota has always been my go to for both of my Toyota vehicles. Very knowledgeable service advisors that are willing to help you with your vehicle. More

by acdutra1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Khang Bui , Rich Will

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Feb 13, 2026

Elk Grove Toyota responded

Hello, Thank you for your continued business. I am happy to hear you have been enjoying your time with us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

January 26, 2026

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Employee Rating

Performed all service as requested and since the shop was busy that day offed a free rental car More

by brucethorpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2026

Elk Grove Toyota responded

Hello Bruce, Thank you for your kind words. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

January 01, 2026

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Employee Rating

Tech broke my mirror and they placed blame on me. Horrible customer service and dishonesty. More

by cmorla0524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 03, 2026

Elk Grove Toyota responded

Hello, I am sorry to hear about your experience. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

November 04, 2025

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Employee Rating

Satisfied with the work that was done. The team was efficient and highly communicative with me regarding the progress of my vehicle. More

by kailadolley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2025

Elk Grove Toyota responded

Hello, It is always pleasing to hear our customers are satisfied with their experiences. I want to thank you on behalf of the Elk Grove Toyota team for your business and your kind review. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

October 10, 2025

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Employee Rating

Super busy service department. Was overbooked for my service, but made it right by giving me a loaner while they needed my truck longer than expected. More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2025

Elk Grove Toyota responded

Hello J, I apologize for the mix up. I am happy to hear our staff was able to make things right by providing you a loaner vehicle. We look forward to serving you again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 16, 2025

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Employee Rating

I always go to this dealership. They have always done a good job on my car. More

by sappergroark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jelian Alop

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Sep 17, 2025

Elk Grove Toyota responded

Hi, Thank you for taking time out of your day to review our service department here online. I am happy to know you have always received a good service. We truly appreciate your continued business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 21, 2025

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Employee Rating

The service staff was friendly and quick. My service was completed in less than hour. I did not expect that. Thank you Elk Grove Toyota! More

by TimothyNguyen89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ping Yang, Patricia Herrera

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Aug 21, 2025

Elk Grove Toyota responded

Hello Timothy, Thank you for taking the time to review our dealership. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

July 10, 2025

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Employee Rating

Although an extremely busy morning, Service Advisors Primal Kumar & Gustavo Nevarez took great care to oversee the needed service of my Mother's vehicle. Thank you Elk Grove Toyota! More

by wcroyle
Recommend Dealer
Yes

Other Employees Tagged: Primal Kumar

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Jul 10, 2025

Elk Grove Toyota responded

Hello, I am thrilled to hear Primal and Gustavo were able to help service your mothers vehicle. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

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