Gus Babalis | Page 4

We brought our vehicle (2020 F150) for service at Hawk Ford of Saint Charles. The vehicle was alerting to Low Oil Pressure and was still within the factory warranty. The dealership called multiple times Ford of Saint Charles. The vehicle was alerting to Low Oil Pressure and was still within the factory warranty. The dealership called multiple times stating "The truck is repaired and ready for pickup." Each time the vehicle was not repaired and the issue remained. The vehicle was submitted 3 times, they replaced 5 different parts and they had the vehicle for 10 days. During one repair attempt they replaced the instrument cluster in which doing so they erased the vehicles Engine Hours/Engine Idle Hours. They did not record this information and the repair attempt failed. Instead of reinstalling the original instrument they went on to another repair attempt. The data was lost and reset to zero. Hawk Ford committed negligence and refused to give us their Insurance information for us to file a claim. The general manager has repeated attempted to purchase the vehicle but admits no fault in their actions. Hawk Ford has had poor communication in resolving the issue and damaged our vehicle rather then repairing it for us! We would NOT recommend Hawk Ford or its services to anyone. This business lacks integrity and is incompetent. More

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Best place on earth to buy new car or truck. Thanks again for everything. I wish you more happy clients. Thanks again for everything. I wish you more happy clients. More

by ROMAN6 Verified Customer Verified Customer

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This is the only dearlership I would go to for a ford! The entire experience was amazing. The entire experience was amazing. More

by JON57 Verified Customer Verified Customer

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Bill,helped alot on my truck order,especially with SCA black Widow,the truck came just how I ordered,no surprises , THANKS BILL black Widow,the truck came just how I ordered,no surprises , THANKS BILL More

by SKUHN164 Verified Customer Verified Customer

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I pulled into service unexpectedly with a flat tire. Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rush Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rushing to a meeting with all of this happened so they got me into a loaner to go do my meeting while they fixed my car. Literally the best dealership experience I’ve ever had. Monique (service advisor) was knowledgeable and a total rockstar. John (the service director) was awesome. Couldn’t be happier and will continue to use their services and buy my cars from Hawk! More

by Ciana.alexander Verified Customer Verified Customer

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I have a gap on the bottom of the windshield to the tray that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibilit that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibility, as I will have 36,000 miles . That's a good way to to send me away from You and Ford! ... Good Luck More

by BRUCEWBENSON1124 Verified Customer Verified Customer

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Great dealership to deal with. Have bought multiple cars from them. Owners are very kind Have bought multiple cars from them. Owners are very kind More

by STEVEGFOTOS Verified Customer Verified Customer

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Bill Wackerlin and Gus Babalis very helpful. . I was very pleased with my purchase & would highly recommend them to friends & family. . I was very pleased with my purchase & would highly recommend them to friends & family. More

by RSWENSON0 Verified Customer Verified Customer

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I have purchased 3 autos from hawk. Every time I’m treated like the most important customer I will continue to get my card from Hawk ford of st Charles. Every time I’m treated like the most important customer I will continue to get my card from Hawk ford of st Charles. More

by KC42168 Verified Customer Verified Customer

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We recently bought our 3rd car from Hawk Ford. They always have the models and trim packages that we are looking for. The salesmen are easy to work with, no pressure sales. always have the models and trim packages that we are looking for. The salesmen are easy to work with, no pressure sales. More

by MICHELLEBUCKNER0 Verified Customer Verified Customer

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