Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
383 Reviews
4.7

383 Reviews

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383 Reviews of Gus Alatorre

September 09, 2025

Dealership Rating
Employee Rating

Awesome and great place to get my Toyota serviced. People there are friendly and nice More

by ecarrera22466
Service Price Transparency
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Recommend Dealer
Yes

September 09, 2025

Dealership Rating
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Arrived & they took my car on time. Quick service. Friendly employees. Nice comfortable waiting area More

by MIRIAMBAR92
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Recommend Dealer
Yes

September 06, 2025

Dealership Rating
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The service Toyota completed was great! And the service members were professional, polite, and helpful. More

by chrsty_binder
Recommend Dealer
Yes
Sep 08, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

September 05, 2025

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Very courteous and fast service. Everybody was nice. Got everything taken care of in a timely mannner. More

by brianjc7
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Douglas Velasco

Sep 05, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

August 22, 2025

Dealership Rating
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This is a great place to get your car work on I have no problem More

by Cgilmore157
Service Price Transparency
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Recommend Dealer
Yes
Aug 22, 2025

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

August 21, 2025

Dealership Rating
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Marco Mejia the salesman that helped me was awesome! Got me a great deal and got me out of the dealer with the car I wanted in no time! Thanks for your help! More

by Art4483
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez

Aug 22, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

August 15, 2025

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I got my car serviced at Toyota of Lancaster a couple weeks ago and I was extremely satisfied. I usually wait inside the center and it’s comfortable. They have free coffee and a snack shop, comfortable t More

by kbeauty3675
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas

Aug 15, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

August 14, 2025

Dealership Rating
Employee Rating

Pleasant, cordial warm welcome as they greet you. Services were prompt and timely. Thank you More

by Elizabeth
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

Aug 15, 2025

Toyota of Lancaster responded

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

August 14, 2025

Dealership Rating
Employee Rating

I believe my sun roof is not correctly installed. Does not sit flush and I have wind noise. Scratched my roof while installing. Not happy at all. More

by COUNCILD
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: U.B. Dominguez

Aug 15, 2025

Toyota of Lancaster responded

We're sorry to hear that you didn't get the result you were hoping for during your visit. We take pride in our services and we apologize for not meeting your expectations. Please contact us directly at (661) 952-2103 so we can make arrangements to have your vehicle inspected.

August 13, 2025

Dealership Rating
Employee Rating

I trust Toyota of Lancaster with my car for many years. I bought 2 cars from them and take 3 of my cars, that’s including my husband’s Mitsubishi for services. We trust their work and customer services, th More

by bkokoua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Erick Bravo

Aug 13, 2025

Toyota of Lancaster responded

Thank you for your positive review! We're happy you had a good experience and are always looking for ways to improve—feel free to share any suggestions!

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