Greg Engert

August 4th I came to Palmetto Ford service in the early morning to get a new key for my car instead of the one I lost. The car was towed to them on the previous Sunday evening (08/03). Gregory Engert, the morning to get a new key for my car instead of the one I lost. The car was towed to them on the previous Sunday evening (08/03). Gregory Engert, the service advisor, told me that the key should be programmed in order to be used, so the car must be towed to their service garage (first it was towed to Ford dealership main entrance, because Sundays service parking lot is closed) for making that programming. Greg helped me to call for a local towing company (at 9:30am), adding that I will need to pay for the towing service. I agreed with that because he told me that the car has to be towed to them in order to make a new key. Once the towing truck arrived (11:00am) and the car was towed to the garage entrance (11:30am), just before bringing my car down from the truck, they tried to start the engine with the new key they already produced while waiting for the towing truck. And guess what, the key fit and the engine ran! With that said, they did not even needed the car being physically presented at their garage, and helped me to make a new key without it (they knew the key code, it was enough to make a key). My question "Why did we request a towing service and I was told to pay for it $125 by myself, if there was no need to request it at all?" I addressed to their service lane manager Jim Moody. Jim seemed to understand the situation, but he had to ask for another (higher) service manager in order to request the reimbursement for that towing fee ($125). That manager did not agree to pay for the towing because I agreed to pay for it (of course I had to agree, because they did not even want to try to check, if it would be possible to make a key without the car!), and because in fact they made the key (and I paid for it of course!), so it was no sense for him to refund $125 to me. Their manager did not think his service advisor has any problem, he did not want to listen and to understand, that because of his advisor I lost my money, and it could be avoidable. He only thought about himself and protecting his people without thinking of their customers. Absolutely non client-oriented assistance, trash service! More

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They do fine with the basics but they tried to scam me twice. Car's AC was loud when I picked it up, so when I got home, I found the blower had debris in it and I didn't buy his 4 tps sensors for $1000 s twice. Car's AC was loud when I picked it up, so when I got home, I found the blower had debris in it and I didn't buy his 4 tps sensors for $1000 so I left with 3 bad sensors instead of the 1 bad sensor I asked to be changed. They changed the fluid on a transmission that didn't even have 10,000 miles on it yet as well. All I asked for was a tune up and replace 1 TPS sensor and I do have pictures to support my statement. More

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I have dealt with Palmetto Ford and Jim Moody for well over 20+ years. He gives me a pleasant greeting and a caring attitude each time I take my vehicles in to be serviced. If he says my vehicle will be over 20+ years. He gives me a pleasant greeting and a caring attitude each time I take my vehicles in to be serviced. If he says my vehicle will be ready at a certain time, you can take him for his word. He seems to enjoy his work and make sure his customers are satisfied. If he finds any additional problem, he will contact me immediately. Good job Jim...Keep up the good work! Submitted by Robert A. Stoney More

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I went to Palmetto Ford for an oil change and was assisted by Gregory Engert in the service department. I purchased additional recommended services for my car's milage including flushing and replenis assisted by Gregory Engert in the service department. I purchased additional recommended services for my car's milage including flushing and replenishing the coolant. Shortly after, my engine light went off due to there being little to no oil left in my car. While replacing the oil, the mechanic mentioned that my coolant level was very low. A different Ford Dealership confirmed that there was no way they could have completed the service and even called to verify that I had purchased it. Palmetto Ford charged me hundreds of dollars for services they did not complete and refused to rectify the situation. Save your money and your car and do not come to this dealership. More

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Palmetto Ford Lincoln service department does quality work. They worked with me to get my truck back before I needed to head out of town. They helped me with a rental vehicle. They completed the recall w work. They worked with me to get my truck back before I needed to head out of town. They helped me with a rental vehicle. They completed the recall work that I needed done. More

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why bother having an online appointment maker ? made an appointment for my ford F 53 chassis on my motorhome. Why ? because they serviced it last time. Got an email with appointment date and time made an appointment for my ford F 53 chassis on my motorhome. Why ? because they serviced it last time. Got an email with appointment date and time and service agent. So, i show up and the wise Guys in the office where my service dude was says we don't work on motorhomes. I asked since when because i had it serviced there last time. I have a paper here with the info. he says well our computers do not know its a motorhome. My paper with Palmetto Ford all over it says F 53 chassis and motorhome. Just wanted an oil change. Chassis service not Motorhomes work. So, i am to believe this service agent this was assigned to does not get a report to know who is coming that day in what vehicle and what time ? if this is true, then why bother with the online service thing? Huge waste of time, cruddy way to be treated. They need customer service class. Horrible. More

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Mr Greg Engert and staff have treated me with professional service for the past 10 years. I will continue to promote palmetto Ford for there great quality of service professional service for the past 10 years. I will continue to promote palmetto Ford for there great quality of service More

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Greg is great to work with always delivers Would not go anywhere but PF Efficient staff and great customer service I like working with Greg in service Keeps me informed of work needed on c Would not go anywhere but PF Efficient staff and great customer service I like working with Greg in service Keeps me informed of work needed on car More

by JOSEPHC373 Verified Customer Verified Customer

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Fast, friendly and efficient First time at this dealership. Everyone was helpful. Greg was very helpful in meeting our needs. Will be back to take care of our 2 Ford cars First time at this dealership. Everyone was helpful. Greg was very helpful in meeting our needs. Will be back to take care of our 2 Ford cars More

by JGIANELLA Verified Customer Verified Customer

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Professional I went to get my car serviced. Nothing but great communication and excellent customer service from Greg Engert. He even emailed me a detailed listing I went to get my car serviced. Nothing but great communication and excellent customer service from Greg Engert. He even emailed me a detailed listing of the service done. More

by SIMONEAMOS01 Verified Customer Verified Customer

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