Grant Mckay
Grant Mckay at Murgado Lincoln of Chicago

Grant Mckay

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.5
78 Reviews
4.5

78 Reviews

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78 Reviews of Grant Mckay

August 18, 2025

Dealership Rating
Employee Rating

Service Advisor Grant McKay goes over all the recommendations needed on your vehicle. Answers any questions or concerns pertaining to your vehicle. Very professional and courteous upon arrival! More

by nenav_2334
Service Price Transparency
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Recommend Dealer
Yes

August 04, 2025

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Murgado lincoln of Chicago has great service. Grant McKay was very courteous and understanding to my service needs More

by RANDYWEATHERSBY3202.7
Service Price Transparency
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Recommend Dealer
Yes
Aug 14, 2025

Murgado Lincoln of Chicago responded

We’re glad Grant provided courteous and understanding service. Thank you for your feedback and for choosing Murgado Lincoln of Chicago!

July 30, 2025

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Employee Rating

They seem to have done the best they could but I did not get a good diagnosis to start on the brake problem I reported. I paid for work and now they want more.Seems unfair More

by vynessa.alexander
Service Price Transparency
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Recommend Dealer
No
Aug 14, 2025

Murgado Lincoln of Chicago responded

We’re sorry your experience with diagnosing your brake issue was frustrating. Please contact our management team so we can review the work performed and discuss in detail.

July 27, 2025

Dealership Rating
Employee Rating

Clean and comfortable waiting area, I appreciate the chargers and drinks. Car washings seem to be a bit random if they are done or not. More

by jessnelz11
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith, Randy Holder

Aug 14, 2025

Murgado Lincoln of Chicago responded

We’re glad you enjoy our clean and comfortable waiting area and the amenities. We’ll review our car wash process to make it more consistent for all customers.

July 27, 2025

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Excellent help by polite staff. Our old car has an insurmountable issue, im delighted to report that the technician reviewed and tried to solve problem anyway! More

by SALLY71
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith, Randy Holder , I don’t remember their names.

Aug 01, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad our technician went the extra mile to help. We appreciate your trust in Murgado Lincoln!

July 24, 2025

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Professional, Efficient and Friendly! They care about their customers and make sure they get the best possible service. More

by elizann52
Service Price Transparency
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Recommend Dealer
Yes
Jul 25, 2025

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We’re happy to hear you felt well cared for and appreciated the professional, efficient, and friendly service. Our team is committed to delivering the best experience possible, and it means a lot to know it came through.

July 24, 2025

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I had a great experience. Fast, efficient and on time service! Grant is very professional and knowledgeable. More

by shahadalbayati
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Charles Chitava, Steve Riedl

Jul 25, 2025

Murgado Lincoln of Chicago responded

Thank you! We're glad to hear your visit was fast, efficient, and right on schedule. Grant will appreciate your kind words—he takes pride in delivering professional and knowledgeable service. We look forward to seeing you again!

July 21, 2025

Dealership Rating
Employee Rating

Grant does very well. Keep him around. He is the best. You need to replace old maga,ines More

by ahlbergg
Recommend Dealer
Yes
Jul 22, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words about Grant—we’re glad he’s been such a great help! We appreciate the feedback about the magazines and will make sure to update them soon.

July 19, 2025

Dealership Rating
Employee Rating

Recall was completed and I had no trouble retrieving car and understanding future needs for next visit More

by no24
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Recommend Dealer
Yes
Jul 22, 2025

Murgado Lincoln of Chicago responded

Thank you! We’re glad your recall was completed smoothly and that the next steps were clearly explained. We appreciate your feedback and look forward to serving you again!

July 17, 2025

Dealership Rating
Employee Rating

It was very clean, quick service and they let me know what was wrong with my car very quickly. Over all great place to get your car checked out! More

by hidalgoromero17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith, Randy Holder

Jul 22, 2025

Murgado Lincoln of Chicago responded

Thank you, Hidalgo! We’re happy to hear you experienced quick, clear, and clean service. We appreciate your kind words and look forward to helping you again!

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