Ginny Polizzi

Computer issues. Service scheduled on line yet service center states no appointment is scheduled and made me reschedule Rescheduled with their on-site representative Service scheduled on line yet service center states no appointment is scheduled and made me reschedule Rescheduled with their on-site representative yet when I showed up for scheduled appointment service personnel again stated nothing scheduled in their computer. Luckily I had printout— should have had it notarized probably. Personnel very friendly and “allowed” me to have the service done. You need to clean up your computer issues More

by Annoyed customer Verified Customer Verified Customer

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Ginny is great - very nice and thorough. However, we were extremely disappointed that just to get car serviced it is $500+. Then you have to pay additional fees if there are any other issues However, we were extremely disappointed that just to get car serviced it is $500+. Then you have to pay additional fees if there are any other issues. More

by cmanthes Verified Customer Verified Customer

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I was in need of help Diego’s safety issues and was told to make an appointment online they can help me nothing available for at least a week …. Really no alternative options why am I begging for help, not to make an appointment online they can help me nothing available for at least a week …. Really no alternative options why am I begging for help, not sure where Mike went but bring him back, the new guy doesn’t have the soft skills to make me want to keep coming back, been a Hamilton VW patron for 12 years and have only owned VW and while I can take my car anywhere I have sometimes paid more to get things done at the Hamilton VW dealer because I was treated like a person not a bottom line. More

by VW guy Verified Customer Verified Customer

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They have had five weeks to repair a simple electronic issue that was already at the dealership once a repair 90 days ago. They claim that the hold up is Volkswagen has not gotten back to them on the co issue that was already at the dealership once a repair 90 days ago. They claim that the hold up is Volkswagen has not gotten back to them on the course of action. I purchased his car as a certified used Volkswagen less than a year old so that I would have peace of mind and good service support. This has been more of the worst decisions of my life. I am disgusted. Mike, the service manager and Ginny, the service writer continue to give me updates that are simply “we’re waiting for Volkswagen to get back to us.” More

by Brad Verified Customer Verified Customer

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Service was efficient and excellently done. They were finished in two hours where another dealer wanted to keep my car for two days. They were finished in two hours where another dealer wanted to keep my car for two days. More

by JAY.BREYER Verified Customer Verified Customer

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Friendly, efficient, skilled, ease in scheduling service, attention to detail and expert diagnosis are just a few words that describe Hamilton Volkswagon. Each member, from staff to techs, is kind, knowledg attention to detail and expert diagnosis are just a few words that describe Hamilton Volkswagon. Each member, from staff to techs, is kind, knowledgeable and bright. Thanks. More

by VWJetta Verified Customer Verified Customer

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It comes but once a year, upon an oil change, warm fluids move down a pre planned access hole is opened, it's pent up contents released, in a gush of black, aaaaahhhh, soothing as it is to the under fluids move down a pre planned access hole is opened, it's pent up contents released, in a gush of black, aaaaahhhh, soothing as it is to the under carriage as the soft hands move over to the tires... rear to front, front to rear...music playing, the car is treated with a mechanics love, removing the left and right bolts, threaded, released with IMPACT gun, the bolts screw out one after another, 5 strong, threaded bolts holding the round, smooth, glossy, wheels. Ooooogggggaaahhh, be still my heart. The rotation dance, is well crafted. P Diddy ain't got nutin on a good oil change and tire rotation. The brake fluid flush, now that's Uncle Todd's favorite....it's mentally comforting to a troubled Uncle Todd, whilst doing much much better, he has an occasional flare up, of intestinal regurgitation, he gets worked up, knowing he only has a few years left on this earth...but when his handlers described the brake fluid flush, and how it improves his chances of survival in a needed quick panic stop, he feels like he is getting added time to his life expectancy. So I usually take him out for a spin, after i know for sure his insides are stable, I'll drive up to a RED light wait till the last minute, slam on the brakes...he gets a big grin on his face. I like making Uncle Todd happy,from great service at Hamilton VW...Uncle Todd goes to his happy place, every time Hamilton does great work on the VWs. He is much more content than if we just leave him out in the yard, with some old pillows for him to toss around...VW service keeps Uncle Todd in his happy place More

by ceng0 Verified Customer Verified Customer

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Always a great professional experience at Hamilton Volkswagen. The stag is always helpful and friendly. Volkswagen. The stag is always helpful and friendly. More

by MRLESLIEMILLER Verified Customer Verified Customer

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Very nice staff, easy to schedule service appointments. I am always happy with their work I am always happy with their work More

by phafitz Verified Customer Verified Customer

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The service advisor had an attitude and try to upsell me work that was not necessary. work that was not necessary. More

by plarson641 Verified Customer Verified Customer

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