Gildardo Esquivel | Page 4

Had been messaging with Riley throughout the week on a few vehicles that they had. During that time found a nearly identical model and trim at another dealership at a better price point. I had explain few vehicles that they had. During that time found a nearly identical model and trim at another dealership at a better price point. I had explained that I would be coming from over an hour away and asking to be respectful of my time. I asked if they would be willing to match or come close to the other dealer and was told they would match it if I financed through Kia (I have the text screenshots to prove it). This was the same make, model, trim but only a different color which they were fully aware of before making the promise. The sales manager was incredibly unfriendly, rude and condescending. Threw the paperwork on the desk and said that there would be no further discussion. After reviewing the paperwork the price was not what was promised during communication. So somebody lied, either Riley asking their manager about the price match or the manager actually not wanting to price match just to get me in the door. Neither of which have the people skills or sales ability to overcome blatant dishonesty. More

Report | Print

Michael Mayweather is the real deal. He made the process smooth and did good preparation ahead of time. I highly recommend him. Thank you for helping me purchase my beautiful Chevrolet E He made the process smooth and did good preparation ahead of time. I highly recommend him. Thank you for helping me purchase my beautiful Chevrolet Equinox. More

Report | Print

Five stars all the way around! We had an exceptional end-to-end experience at Russ Darrow Kia of Waukesha. The initial Sales process was seamless and professional—thanks to the ded We had an exceptional end-to-end experience at Russ Darrow Kia of Waukesha. The initial Sales process was seamless and professional—thanks to the dedication of the entire team, including Ben, Gil, and Michael. The paperwork and financing with Ann was fast and transparent. Most recently, the Service department, led Assistant Service Manager Kaitlyn, proved to be truly outstanding. She handled my K5 vibration issue with effortless professionalism, providing proactive updates without being prompted. She treated a subtle concern seriously, moved quickly, and ensured I felt taken care of from start to finish. Kaitlyn's level of care sets the benchmark for service excellence. More

Report | Print

Great people. Easy to work with. Willing to deal with you and make sure you’re comfortable with your purchase. Easy to work with. Willing to deal with you and make sure you’re comfortable with your purchase. More

Report | Print

This is the fifth car my husband and I have bought at Russ Darrow. And we couldn't be happier. Russ Darrow. And we couldn't be happier. More

Report | Print

Always treated with great service Great service great staff. My questions are always answered. Great service great staff. My questions are always answered with friendly employees staff. My questions are always answered. Great service great staff. My questions are always answered with friendly employees More

by KATIE.MARG Verified Customer Verified Customer

Report | Print

Julia was great to work with! The crew went above and beyond to ensure I had a smooth transaction. Couldn’t be happier with the experience! The crew went above and beyond to ensure I had a smooth transaction. Couldn’t be happier with the experience! More

Report | Print

Very helpful and worked with me to find the correct car and price. Could not be happier with the service from the entire team. and price. Could not be happier with the service from the entire team. More

Report | Print

Excellent Job,this is my sixth car from Russ Darrow,thank you so much,I’m a happy Customer Darrow,thank you so much,I’m a happy Customer More

by TYBRIS941 Verified Customer Verified Customer

Report | Print

My after-sale follow-up experience has been terrible. I leased a car from this dealership three years ago, when I picked up the car, I was promised two keys but was only given one, with the excuse that t I leased a car from this dealership three years ago, when I picked up the car, I was promised two keys but was only given one, with the excuse that there were "allocation issues." I was assured the second key would be sent to me asap. Three years later, my lease is over, and I have now purchased the car, and I am still missing the promised second key. The truly frustrating part is the contrast in their communication. As my lease neared its end, I was receiving at least 3 phone calls a day trying to get me to trade in my car for a new one. I wish that same level of persistent follow-up to fulfilling what they owe me. One month ago when I went to check if they had renewed my lease, I mentioned my key again, and they said they would look into it. Apparently, that was just a lie. Since I didn't renew my lease and I already purchased the car they stopped being friendly. It is completely unacceptable to string a customer along for three years over a basic item that was part of the original deal. This shows a complete disregard for customer satisfaction once the sale is complete. More

Report | Print