Happy Ford Customer with the services I received Great
job George and employees Okay That's all
job George and employees Okay That's all
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by eskridgeangela639
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Dec 06, 2023 -
Ken Ganley Ford Parma responded
Thank you, Angela, for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad George was able to help, and we hope to see you again!
Ganley really has it going on with me.
They know my car better than I do!. Always get me in and out of there quickly.
They know my car better than I do!. Always get me in and out of there quickly.
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by InNeedOfGreatCar
Verified Customer
Verified Customer
Other Employees Tagged:
George Hadgigeorgiou
Dec 05, 2023 -
Ken Ganley Ford Parma responded
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Lack of communication.
Poor customer service Took over 5 months to get my car back was not offered a loaner also have shaking in the front of my car that wasn't there when
Poor customer service Took over 5 months to get my car back was not offered a loaner also have shaking in the front of my car that wasn't there when I took it in.
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by lakishawilson53
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Asano, George Hadgigeorgiou
Dec 05, 2023 -
Ken Ganley Ford Parma responded
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
Dec 06, 2023 -
Ken Ganley Ford Parma responded
Hi Lakisha, we are sorry that your vehicle was in our service center for so long! As you know, the delay was due to the insurance company taking so long to give the approval to cover the service work, as well as their delay in getting us the payment. The repairs we did were on the rear part of the vehicle, but if you are now experiencing issues / noises in the front end, we would be happy to address those for you! Just call us at #216-941-9800 to make an appointment OR email our customer relations manager at JWheatley@GanleyAuto.com
1st class service!
Always going out their way to make things happen and putting the customer 1st like family
Always going out their way to make things happen and putting the customer 1st like family
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by coachjoe20
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2023 -
Ken Ganley Ford Parma responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.
George was excellent, a night and day difference from my
last year experience. He was friendly, efficient, informative, educated me on the car issues, gave realistic expectations, gave proper time frames an
last year experience. He was friendly, efficient, informative, educated me on the car issues, gave realistic expectations, gave proper time frames and RETURNED CALLS in acceptable time frames! He demonstrated hiw SERVICE SHOULD look and feel for customers! I was impressed, surprised and most of all GRATEFUL! Thank you, George
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by Llorineal
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2023 -
Ken Ganley Ford Parma responded
It's great to hear that George was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!
Fit me in and fixed me up in a reasonable time.
If I lived back in Cleveland they would be my mechanic .
If I lived back in Cleveland they would be my mechanic .
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by arlette.63
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Asano
Nov 28, 2023 -
Ken Ganley Ford Parma responded
Arlette, Thank you for your business and this review. We're happy to hear George, Paul, and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.
Friendly service.
Took longer than expected, though. It's a shame they don't have coffee for waiting customers...$335 to replace a car key. Highway robbery.
Took longer than expected, though. It's a shame they don't have coffee for waiting customers...$335 to replace a car key. Highway robbery.
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by kelly.oreilly
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Asano
Nov 06, 2023 -
Ken Ganley Ford Parma responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, Kelly, feel free to contact us at your convenience.
Pamela was a great salesperson and everyone was very
friendly and professional. I feel like I will be going there for all my car deals from now on and definitely be recommending that my family and frien
friendly and professional. I feel like I will be going there for all my car deals from now on and definitely be recommending that my family and friends go there also.
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by darrinhylton1
Nov 05, 2023 -
Ken Ganley Ford Parma responded
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Pamela could make this a top-notch experience. We hope you enjoy your new vehicle, Darrin, and we look forward to continuing to serve you in the future!
Nov 06, 2023 -
Ken Ganley Ford Parma responded
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Excellent service and excellent sales man I will
recommend people to Ganley ford thank you
recommend people to Ganley ford thank you
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by SOUHEIL E. JARROUS
Nov 03, 2023 -
Ken Ganley Ford Parma responded
Souheil, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Professional and responsive.
The team serviced my vehicle with no issues or concerns. Thank you
The team serviced my vehicle with no issues or concerns. Thank you
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by michelle.powers
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Asano
Oct 30, 2023 -
Ken Ganley Ford Parma responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, Michelle, we look forward to having you as one of our valued customers for many more years to come!