George Ayoub

This is long, but please read the entire review. So, perhaps the worst thing that a new car buyer fears happened to me. In October 2024 I bought a brand new 2024 Wrangler Sport.  Within a mont So, perhaps the worst thing that a new car buyer fears happened to me. In October 2024 I bought a brand new 2024 Wrangler Sport.  Within a month it was in the shop four (4) times for the same issue.  I was obviously discouraged, frustrated, etc.  On the fourth attempt I was prepared to litigate the Lemon Law in Maryland.   George Ayoub - Service General Manager - Him and his department did everything they could to fix the vehicle.  George did everything he said he would/could do to make the situation right.  Honest fellow. Tykai Martin - Sales Manager - Awesome.  Does what he says he was going to do.  Clear communication and and follow through with this ENTIRE experience. Anthony Zgorski - Sales Department - Got me in and out with the process.  Hard worker.  Good communicator. Gregg Smith - Finance Department - So, I have been through this process twice now with Gregg.  He is excellent.  He listens to you when you speak.  He did not try to up-sale me on anything.  I REALLY appreciate that. Michael Yoon - General Manager - I have to be honest, when I went in to his office I was not happy.  Michael listened to me and smiled then said what he was going to do.  At first, I did not believe him and was reluctant.  But in the end, he did EXACTLY what he said he was going to do.  I mean everything.  I still can't believe it.   Overall, I have to say that every person I have mentioned above are excellent at their respective jobs.  They say success rises and falls on leadership;  if true that falls on Michael.  He is true to his word.  I really appreciate all that him and his staff did for me as a customer.  I will be servicing my Jeep at Heritage.  When I buy another vehicle I will be going to Heritage.     Excellent More

Report | Print