Gary Alger
Gary Alger at Cortese Chrysler Jeep Dodge RAM Mitsubishi

Gary Alger | Page 8

Service Manager Cortese Chrysler/Mitsubishi

Cortese Chrysler Jeep Dodge RAM Mitsubishi

2400 W Henrietta Rd
Rochester, NY 14623

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4.4
602 Reviews
4.4

602 Reviews

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602 Reviews of Gary Alger

December 02, 2024

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Employee Rating

Service Team is excellent, communication was great Mike was excellent , loaner car was nice to use for the day More

by Ajmsaint07
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Recommend Dealer
Yes
Dec 03, 2024

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business. We appreciate you.

November 28, 2024

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I had the car in for inspection and oil and filter plus I added the flushing of the coolant. I had to wait extra time so that there were no bubbles in the line. I just had the car back in for a rattling no More

by ardys
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Recommend Dealer
Yes
Dec 03, 2024

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Ardys, I am sorry that this was a concern. Your feedback is greatly appreciated. We will continue to strive for excellence. We thank you for your business.

November 22, 2024

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Service was prompt and completed on time. The service tech was knowledgeable and very cordial. More

by rxbauer
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Recommend Dealer
Yes
Dec 03, 2024

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for allowing us to earn your business. Thanks for the great review.

November 22, 2024

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Terrible. 9 days sitting waiting to be diagnosed. Have extended Warranty and all “covered in warranty” items were “not covered” due to corrosion? What’s the w More

by mandykkocsis
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Recommend Dealer
No
Dec 03, 2024

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Mandy, I apologize that this was your experience. When a vehicle is towed in without an appointment we have to work these vehicles in between the already scheduled appointments/work. I looked into this an once the time was allotted, the work was concerning wiring so it had to be verified through the warranty and they made the decision that this was not covered under the warranty. Though we are servicing your vehicle we are still at the mercy of the warranty company. Again I do apologize, however please know that we value every customer and will do all we can to assist. I welcome the opportunity to speak with you if that is an option m-reed@corteseauto.com

November 19, 2024

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I'm relatively new at Cortese Chrysler Jeep Service and the experience was excellent. No complaints. Friendly reception with clear explanations after a general check aroun the car of things that needed att More

by peridotlove04
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Recommend Dealer
Yes
Nov 20, 2024

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for your business and the great review.

November 18, 2024

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Always great service when we bring our two jeeps in. Eveyone is friendly and willing to address any of our concerns. More

by Cspitz
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Recommend Dealer
Yes
Nov 20, 2024

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business.

November 13, 2024

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great service department. in terms of availability, accuracy and fairness. I would recommend them to a friend More

by mickey.rocks58
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Recommend Dealer
Yes
Dec 03, 2024

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Mike thanks a lot...we are grateful to earn your business.

November 12, 2024

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Always works with my daily schedule even when they were booked up on that day More

by ryemara31
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Recommend Dealer
Yes
Dec 11, 2024

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your business and the great review.

November 07, 2024

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I waited 3 1/2 months for a part to come in. Then when it came in, the gentleman told me that it would take 1 1/2 hours at the most. Well 2 1/2 hours later it was done, Not a happy customer More

by Cheftim
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Recommend Dealer
Yes
Nov 08, 2024

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Cheftim, we thank you for your feedback. We apologize for the time it took for the part to arrive, We understand your frustration and find ourselves hoping we can assist with the time frame but it is out of our control. We try to make sure we are doing quality work on your vehicle and sometime may take a little longer than expected. We thank you for your business and again, I apologize.

November 05, 2024

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Service was good although I found a plastic part on the floor of the car and am not sure where it goes. More

by edcbi
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Recommend Dealer
Yes
Nov 06, 2024

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I am sorry that this has happened, We are striving to perfection and your feedback helps. Please let us know when we can take a look at the part, we would be glad to take a look to inform of the part you found.

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