Gage Bailey

I didn’t understand anything they were doing everything back and forth between 4 to 5 different people, I was never asked to be waited on when I entered the showroom, so I left and came back a second time, back and forth between 4 to 5 different people, I was never asked to be waited on when I entered the showroom, so I left and came back a second time, the salesperson was a black girl, very nice but not knowledgeable as though it was her first customer, she was very polite but she was trying to show me a vehicle on a lap top to no success so she kept going from office to office trying to get a vehicle on a computer. I was in the dealership for 4 hours, I am 71 year old widow, due to have. Spinal Fusion surgery, I was mentally exhausted from all the stress and confusion of all the different employees waiting on me. I came in to get a fair trade on my 2023 Honda Accord Touri g Hybrid, I had the Title which meant my vehicle was paid for. I left borrowing $23,000 that should verify that I was not given an honest trade There were things added to the deal that were in no way needed and I was paying for them. No salesperson went out to the HondaCR-V 2026 I had traded for came outside and opened the doors and explained how any of the equipment was operated I left the dealership got a few miles away and got into a severe thunderstorm, on Hwy in Decatur,AL raining so hard I couldn’t see the lines , in heavy traffic I had no idea how to turn on the defroster or the wipes on the rear windshield from hwy I entered I65 toward Huntsville with road construction underway, I felt like I was not in control of the car because I had not been informed of any operations. I had calmed down from the confusion at the dealership and looking baoat the sales contract realized I had been charged for service contracts that were not necessary. I returned to the dealership and asked for my car back and cancel the sale, I was told that was not an option and my car had already been sold, the sales manager removed $6,500 from my sales agreement I was told those were the only options available for removal So I was charged for things that were unnecessary. I called the Sales Manager and he told me to do whatever I felt necessary and hung up the phone! Sad when making a sale is taking advantage of individuals, they’re only interested in making their self earn money and a feather in their cap at the buyers expense! More

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Logan was a great help in picking out our Honda. He was courteous and professional. He was courteous and professional. More

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Dishonest finance manager. Misled me on warranty and finance terms. Then wouldn’t call me back when I needed his help. Misled me on warranty and finance terms. Then wouldn’t call me back when I needed his help. More

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THEY WERE VERY FRIENDLY. MADE US A PRETTY GOOD DEAL AND GAGE OUR SALESPERSON WAS AWESOME. MADE US A PRETTY GOOD DEAL AND GAGE OUR SALESPERSON WAS AWESOME. More

by JLMCKEAN75 Verified Customer Verified Customer

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I drove 5 hours to get a vehicle from this Shottenkirk dealership and I am glad I did. From walking into the front door where Gage and I met, to him showing me the car....it was nothing but kind and and k dealership and I am glad I did. From walking into the front door where Gage and I met, to him showing me the car....it was nothing but kind and and knowledgeable. Then I met the the General Manager Mason (which i ended up knowing from my purchase in Shottenkirk Caton), which really put this car deal to ease on my end. He got me a great deal and also made the purchase quick and easy. Last I went into the finance department and met Lane, he was awesome and also double checked everything himself and with Mason to make sure everything was correct so I did have to drive back to dealership (5 hrs away). Over all a day and a great dealership. More

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Gage is my favorite. I am thankful and grateful for this location’s patience and care. I am thankful and grateful for this location’s patience and care. More

by DDHINES016 Verified Customer Verified Customer

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Nice people wanting to help us find a car…knowledgeable, friendly, working as a team friendly, working as a team More

by JDMCCRORIE Verified Customer Verified Customer

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Everyone was great to work with and made the process easy. Really appreciate them and everything they did! easy. Really appreciate them and everything they did! More

by KSHOLLAND2602 Verified Customer Verified Customer

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I love this place. Everyone was so polite and welcoming. They were constantly asking if we needed anything and were willing to help in anyway that they could. If I’m ev Everyone was so polite and welcoming. They were constantly asking if we needed anything and were willing to help in anyway that they could. If I’m ever in the market for a new Honda, this is where I’m going. More

by CHRISKELLEY2022 Verified Customer Verified Customer

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Honda has always been a very reliable brand that I have trusted in for many years and has always done met all of my expectations trusted in for many years and has always done met all of my expectations More

by MSHND86 Verified Customer Verified Customer

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