Gabe Hernandez
Gabe Hernandez at Norm Reeves Toyota Dallas

Gabe Hernandez

Finance Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.2
15 Reviews

Dealership Experience

5 yrs, 4 mos

Languages Spoken

Spanish Spanish

4.2

15 Reviews

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15 Reviews of Gabe Hernandez

June 18, 2025

Dealership Rating
Employee Rating

Mimi, was very helpful and amazing. She, went above and beyond to get me into my new vehicle. Very satisfied and pleased very grateful for her. Definitely will recommend more customers More

by MINERVA75149
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monica Garcia

Jun 18, 2025

Norm Reeves Toyota Dallas responded

Thanks for your feedback on your recent visit to Norm Reeves Toyota Dallas. It's great to hear that we were able to assist you and that you had such a positive experience. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 16, 2025

Dealership Rating
Employee Rating

Could have offered more for my trade. Salesperson could have been more knowledgeable about the vehicle. Seemed like after the sale we were rushed out while asking questions. More

by vrod5ive
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ahmad Almari, Isidro Ramirez

Jun 16, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 06, 2025

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Employee Rating

It has taken a significant amount of time, and I have been waiting for quite a while. More

by tamhiep2506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 06, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to reach out to me directly. We appreciate your business and value you as a customer. I look forward to hearing from you. Sincerely, LaTris Price Customer Relations Manager latris.price@normreeves.com

June 03, 2025

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Employee Rating

Very easy process and they dealt with my bank very quickly and i took my new car home same day More

by EldinS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 03, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 30, 2025

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Employee Rating

Dealer was fast and efficient, buying experience was pleasant, I would recommend and buy here again in the future. More

by willie.word
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 30, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We can mention exceptional-exceptional experience, exceptional customer service. We strive for excellence. The Norm Reeves Way. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 30, 2025

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Employee Rating

Luis was very nice and helpfull. I’m a first time buyer and Luis made the process very easy. More

by Makayla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Santos

May 30, 2025

Norm Reeves Toyota Dallas responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 25, 2025

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Employee Rating

Very slow service. Expect three hours or more to fully complete any purchase or process. More

by andrewsmb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ryan Palma

May 27, 2025

Norm Reeves Toyota Dallas responded

I'm sorry that you were left with a negative impression. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

May 21, 2025

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Employee Rating

This is the worse dealership that I have ever dealt with. The finance department does not understand customer service. They talk down to you and they take their time to pay you on any overpayment. There More

by mml57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brian Fuentes

May 22, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your feedback. I apologize for the inconvenience and the experience you had during your recent visit. We strive for excellence and to provide our customers with an exceptional experience. It sounds like we fell short this time. If you would like to discuss this matter further, please feel free to reach out to me directly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 20, 2025

Dealership Rating
Employee Rating

Billy and Yaela were very nice during the entire process. Made my time at the dealership very comforting More

by pabloocampo17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Billy Goss, Yaela Dror

May 20, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that Billy and Yaela made your experience at Norm Reeves Toyota Dallas a great one. Thank you for sharing this positive feedback!

May 18, 2025

Dealership Rating
Employee Rating

The dealership is well maintained and organized. You feel like you’re dealing with real professionals, a team working well together. More

by joe_strickland
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mo Ahmad

May 19, 2025

Norm Reeves Toyota Dallas responded

Joe, we're delighted to hear that you felt the professionalism and teamwork at Norm Reeves Toyota Dallas. Thank you for sharing your experience with us!

1

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