Fritz Francois | Page 23

Amazing service and staff!!!! I was so pleasantly surprised by the efficiency and patience of the entire staff at Security Dodge. They explained everything about the whole process I was so pleasantly surprised by the efficiency and patience of the entire staff at Security Dodge. They explained everything about the whole process and even set up my phone in the van for me. The price was amazing as well. I'm definitely sending my friends and family over to Security Dodge! More

by emaidel Verified Customer Verified Customer

Report | Print

Best experience yet Fritz is by far the best salesman around. He really explains himself,without missing anything for the buying customer to understand. He made my dreams Fritz is by far the best salesman around. He really explains himself,without missing anything for the buying customer to understand. He made my dreams come true. Giuseppe the manager is by far the nicest, kind heart managers I’ve ever met. He did everything he could to get me into my dream jeep. More

by MOBABE100 Verified Customer Verified Customer

Report | Print

Very Happy Fritz was great. Took care of any issues I had after purchase. Made sure I always left happy. If I was to buy another dodge I would go back to Fritz. Fritz was great. Took care of any issues I had after purchase. Made sure I always left happy. If I was to buy another dodge I would go back to Fritz. More

Report | Print

Great Service The service center is very good. Everyone is very polite and courteous. He takes the time to explain everything to you. I highly recommend this dealer The service center is very good. Everyone is very polite and courteous. He takes the time to explain everything to you. I highly recommend this dealership. More

by caroly12 Verified Customer Verified Customer

Report | Print

2018 promaster Purchased a new ram promaster from security dodge. Very happy with how everything worked out. After some negotiations I got a good deal, Fritz was a g Purchased a new ram promaster from security dodge. Very happy with how everything worked out. After some negotiations I got a good deal, Fritz was a great salesman, even deliveredthe truck to my shop himself after it was upfitted, best part is I never felt pressured to buy like I’ve had at previous dealers. Would definitely recommend. More

by JGARCIA589 Verified Customer Verified Customer

Report | Print

excellant salesman our experience was like buying from a family member. this is our 5th vehicle purchased at this dealership and the purchase of this vehicle couldn't g our experience was like buying from a family member. this is our 5th vehicle purchased at this dealership and the purchase of this vehicle couldn't go any smoother. if there's one thing that we can complain about is the service department. over the years it has gotten pretty bad. maybe now that Diana is back it will be back to what it used to be, a 100% true dealer. lets hope. More

by ROBERTAJEAN23 Verified Customer Verified Customer

Report | Print

Amazing experience!! Fritz in sales and the entire management team were a complete class act! No hassle, straight to the point. They immediately understood what I was lo Fritz in sales and the entire management team were a complete class act! No hassle, straight to the point. They immediately understood what I was looking for and delivered. Smooth process, highly recommend!! More

Report | Print

Professional, easiest time ever buying a new car! I just bought a 2017 Jeep Grand Cherokee Limited from Security Dodge and I could not be happier! Fritz my sales person was so helpful and answered ALL I just bought a 2017 Jeep Grand Cherokee Limited from Security Dodge and I could not be happier! Fritz my sales person was so helpful and answered ALL of my many questions during the buying process timely and accurately. I was treated like a queen! Having bought about 7 new cars in my lifetime I can say this was the easiest process I have ever experienced. Every employee was smiling as they passed myself and my husband when we picked up the car and made eye contact with us. That made us feel welcome. Thank you all for your professional and personally service!!! And I hear their service department is amazing. We could have dealt with 4 other dealerships much closer to us. We were happy to drive an hour for such an experience. We recommend Security Dodge, Chrysler, Jeep, Ram. More

Report | Print

Excellent This is the second vehicle we bought at this dealer from our most excellent salesman Fritz Francois.. Fritz Francois always does a great job for us. A This is the second vehicle we bought at this dealer from our most excellent salesman Fritz Francois.. Fritz Francois always does a great job for us. Always takes the time to explain the vehicle to us. More

Report | Print

Terrible service department! Went for oil change and recall of a stud wrench tool! I was Told no appointment needed.! Arrived at 7:15 am. Four cars on the line. My car was just b Went for oil change and recall of a stud wrench tool! I was Told no appointment needed.! Arrived at 7:15 am. Four cars on the line. My car was just being put on the lift at 10:30! After complaining, I was told the recall required a "certified mechanic". I wasn't told anything about that when I called and said " oil change and recall. " Someone named Wendy (, not very personable, shouldn't work with customers ) tried to tell me at 10:30 " There is a plate that has a lot of screws, that has to be removed, in order to do the oil change. She said they were just starting it now!" Are you kidding? It's just being put on the lift now? 3 hours later? Just for the record, the recall didn't require anything " mechanical work" at all! Take out the recalled tool, put the replacement in its place! They sent a Service manager to speak to us and he tried to explain that when there are two things on the ticket, like mine " oil change and recall" , a "certified technician " has to do the recall! it's a separate line . the oil changes are the express line , that's why it took so long. I said why didn't they tell me that when I made the first call telling them I was coming. They tell you there are no appointments needed. Then you get here and three hours later they're trying to explain things . I told them, I work at a hospital and had a shift coming up and would need the car ASAP! They said no problem, that was at 7:15 in the morning ! When I leased this 2015 Jeep Renagade in April, I was helped by a man named Fritz. . If you ask me , he's the nicest person at the dealership! He is the most knowledgeable and the most personable. So, from now on I will only deal with Fritz. Security Dodge is lucky to have someone like Fritz, they should have him train the people in the service department on customer relations ! I was given a lot of aggravation before they returned my vehicle to me. The only other thing I was given was a few oil extra changes in the future . Shame on Security Dodge's service department! I say if it's going to take a long time to service a vehicle, they should tell you that on the phone when you call. And they should offer appointments, not just the first come first serve. This was an oil change very simple and a stud wrench replacement, it should not have taken over three hours . By the way ,I left them my cell phone number, they could have contacted me at any point during those three hours and told me that it was going to take longer! I never received any call! So if you're getting in oil change or anything done at security Dodge Bring a lunch! Not good business . Thank you Fritz for all your help! Security's Dodge is lucky to have you! More

Report | Print