Franky Moreno | Page 23

Pamela was very kind and knowledgable which made my experience a great one. I was referred by my cousin and everything he said about the customer service was correct. experience a great one. I was referred by my cousin and everything he said about the customer service was correct. More

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I found the staff at Marino to be knowledgeable, professional, courteous, and the atmosphere very relaxed with no pressure. I received a fair trade value for my trade, received a decent price on the professional, courteous, and the atmosphere very relaxed with no pressure. I received a fair trade value for my trade, received a decent price on the vehicle and a great finance rate. The finance department made my experience easy and I would recommend this dealership to anyone in the market for a new or used vehicle. My only negative comment might be, I would have liked them to take a little longer in detailing the vehicle before I accepted delivery (windows need to be cleaned better). The vehicle only came with a quarter tank of gas and I had expected a full tank upon delivery (something I failed to check the night I purchased it). But overall a good car buying experience. Sincerely, James Neutz More

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I have to say that my initial visit didn't go too well, (no need to bash anyone) but Karla saved the sale. I had been in contact with her prior to my visit to test drive a 2013 T & C. After I made m well, (no need to bash anyone) but Karla saved the sale. I had been in contact with her prior to my visit to test drive a 2013 T & C. After I made my initial visit and left disgusted, I contacted her to let her know how upset I was. At the time of purchasing, we had a lot going on in our lives with caring for sick relatives, so my time & energy were precious. After explaining my situation to Karla, she contacted me quickly with the numbers and set up a point of contact for my husband & I to return to make the purchase. Truthfully, had it not been for Karla, I would have shopped elsewhere. When we returned to the showroom, we met with the Manager, Frank who introduced us to JC, who made the purchase smooth & simple. Thanks to Karla, JC & Frank. We look forward to dealing with you in the future. More

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These 5 gentlemen were WONDERFUL!!!! JC worked it!!! We special ordered a 2013 Dodge Daytona Blue RT Charger and they made sure we were taken care of 100%. We definitely will recommend this dealership to special ordered a 2013 Dodge Daytona Blue RT Charger and they made sure we were taken care of 100%. We definitely will recommend this dealership to friends and family!!! Keep up the great work Marino staff!!!! More

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Outstanding Customer Service! My wife and I had a fantastic experience purchasing our new 2013 Jeep Grand Cherokee from Marino. We had a very specific wish list and they worked with us to locate and fantastic experience purchasing our new 2013 Jeep Grand Cherokee from Marino. We had a very specific wish list and they worked with us to locate and bring in a jeep with everything that we were looking for. Everyone that we worked with was respectful, personable and genuine from the manager to the sales staff. When purchasing a vehicle you have so many decisions to make and so many options to choose from. Marino made the process pleasurable and easy. I would recommend buying a jeep, dodge or chrstler product at Marino if you are in the market and want to have a no hassle expericence. Shawna and Joe Chicago More

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I was nothing but impressed with the Marino dealership. I was nothing but impressed with the Marino dealership. I recently bought a 2010 Jeep Patriot from them and let me say, it was nothing but excepti I was nothing but impressed with the Marino dealership. I recently bought a 2010 Jeep Patriot from them and let me say, it was nothing but exceptional service, great pricing, friendly service, and going the extra mile to make sure they did everything right. I did a lot of research on finding a great deal on a Jeep and they came up with the best pricing within 5 states of what I was looking for. The price was amazing and FAIR, they were able to find a rate I was comfortable with, and the Jeep was in superb shape! The salesman's name was Frankie and he was polite and accomodating. Negotiations were not bothersome and professional which to me is a reason to make a deal period! No "good cop, bad cop" jockeying what so ever. After getting the car I talked with Tony in finance and about getting add ons with the car. He gave me numerous options to help fit into my budget, go the car financed without hassle, and gave me great advice on follow ups with parts, washes, and additional services. I went back last week and Tony and Frankie both remembered who I was, said my name, which I was impressed with, and asked how everything was going. Tony made sure that the parts and add ons I was now ready to get added would be fair pricing and if he felt I could get it done better and cheaper somewhere else he was HONEST about it. How can you beat that out of a dealership. I've had 2 friends go and check out Jeep's there and they have had identical experiences. Marino's does a great job and I can not recommend them enough! I look forward to going back to Marino's whenever I need help with anything! More

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