Frank Perez

They keep you informed, and up to date on everything going on with your vehicle. going on with your vehicle. More

by jinxflgator Verified Customer Verified Customer

Report | Print

I’ve been coming here for years. I have always received excellent service. Thank you. I have always received excellent service. Thank you. More

by mona_C76 Verified Customer Verified Customer

Report | Print

I like the service and the courtesy they provide. I do have a couple of issues with the service department that I don't understand and would appreciate if someone could explain to me. 1- when they g I do have a couple of issues with the service department that I don't understand and would appreciate if someone could explain to me. 1- when they give me the paperwork and indicate items that need attention, their invoice states "RECOMMENDED NOT DONE / DECLINED SERVICES" it then goes on to list the various areas that need attention. Yet when working on the car they never bring those issues up and ask me I want them done while the car is already there. The first I know of those concerns is when I am picking up the car. If I were to want those services done I have to make another appointment and bring the car in on another day. Why not just at least give me the option of having those things done while the car is already in your shop? 2- When the cabin filter or air filter are checked as part of the oil change service why would they charge me a labor cost if I choose to have them replaced with a new one? They have already removed the old ones to check them and they have to put them back in. Does it take more work or time to put a new one in as opposed to replacing the old one? Seems to me you are: a) not being very customer service oriented by charging extra for something you are already doing and b) selling two less parts at prices that would appear to have a pretty high profit margin already (based on prices for the same filters on Amazon or at parts houses). Just curious More

by JEFFREYSBURCHELL Verified Customer Verified Customer

Report | Print

They did a great job and I was happy with the results. Despite the remodeling at the facility it didn't interfere with the service. Despite the remodeling at the facility it didn't interfere with the service. More

by Clint9857 Verified Customer Verified Customer

Report | Print

Bought my Pilot in 2019-20. Ken Garff has done all my maintenance since then. Ken Garff has done all my maintenance since then. More

by DDCALL1 Verified Customer Verified Customer

Report | Print

The dealership worked with me on finishing up the tasks, and were very good at messaging progress reports and were very good at messaging progress reports More

by Antony Verified Customer Verified Customer

Report | Print

Building is coming along very nice! Also the staff are very helpful and informative. Tyler was an excellent salesman! Also the staff are very helpful and informative. Tyler was an excellent salesman! More

by garrett.cooper Verified Customer Verified Customer

Report | Print

The parts were not right from first go around then when parts showed up they didn’t tell me how much it was going to cost to install when they told me the final charge it was over a thousand bucks thanks f parts showed up they didn’t tell me how much it was going to cost to install when they told me the final charge it was over a thousand bucks thanks for heads up not More

by deeharp Verified Customer Verified Customer

Report | Print

Good and timely service when needed. Keep up the good work. Make people happy each time. Keep up the good work. Make people happy each time. More

by kentvk Verified Customer Verified Customer

Report | Print

They were so helpful. Great service and friendly greeting. They walked through everything they did on my car. Great service and friendly greeting. They walked through everything they did on my car. More

by K_BOULT Verified Customer Verified Customer

Report | Print