Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
260 Reviews

Industry Experience

14 yrs, 8 mos

4.7

260 Reviews

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260 Reviews of Frank Kern

April 02, 2026

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Employee Rating

The guy that helped me was very knowledgeable about the car and was very helpful. More

by Kfuggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 01, 2026

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I've always had very good service professional care with Scranton. Sales service, and parts all excellent More

by NMSTANG
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Apr 01, 2026

Scranton GMC of Vernon responded

It’s great to know that Frank and our team provided you professional care across sales, service, and parts for your Cadillac CT5-V. We appreciate your continued trust and look forward to serving you again.

March 31, 2026

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Very professional and productive. And Frank reached out to me during the the to tell update me on the progress of my work being done on my pickup. I was very happy with their progress More

by DCROCKETT812
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Mar 31, 2026

Scranton GMC of Vernon responded

Thank you for highlighting how professional and productive your visit was. Frank was glad to keep you updated during your Chevrolet Silverado 1500 service, and we’re happy you’re satisfied with the outcome.

March 29, 2026

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I had a great experience. Communication was clear throughout, and I really appreciated getting a loaner car. I’ll definitely be coming back again More

by emschmidt76
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Mar 30, 2026

Scranton GMC of Vernon responded

Thank you for sharing your positive experience with service on your Cadillac XT6. We’re glad our communication met your expectations and that the loaner car kept you on the move. We look forward to helping you again.

March 02, 2026

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This is my fourth vehicle from this dealership. I would highly recommend it to anyone who wants to purchase or lease a vehicle. More

by Highlanders
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Mar 02, 2026

Scranton GMC of Vernon responded

It’s a pleasure to welcome you back for your fourth vehicle. Knowing you’d recommend us to anyone looking to purchase or lease means a lot. We look forward to assisting you with your next vehicle.

February 28, 2026

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I found that everyone that I dealt with was very friendly and helpful. The dealership has been very accommodating and professional in every way. I would recommend them for all automotive needs. More

by joseph.spinelli
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 28, 2026

Scranton GMC of Vernon responded

It’s great our team was accommodating, friendly, and professional during your service on the GMC Savana 2500. We’re pleased the work met your expectations. Your recommendation means a lot and we look forward to serving your automotive needs again.

February 26, 2026

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Employee Rating

Went there to get a tire sensor replaced they completed the job also oil change and a brake fluid flush and a can of fuel cleaner everything was done correctly More

by kevwht57
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Feb 28, 2026

Scranton GMC of Vernon responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Scranton GMC of Vernon .

February 23, 2026

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After making an appointment the week before, for oil, filter change and tire rotation. 2- 1/4 hours to drive car out of garage seems excessive. Also, another 1- 1/2 hours to drive through traffic, round More

by JPWATERHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Scranton GMC of Vernon responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

February 22, 2026

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Employee Rating

Thank you, Robert and Frank. You guys are the best. Every time my wife, daughter's and I come in you are on top of everything and a pleasure to deal with. Thank you!! Scott More

by sshaneutility
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg

Feb 23, 2026

Scranton GMC of Vernon responded

Robert and Frank will be thrilled to hear your kind words. We’re glad every visit with your family is seamless and pleasant as you bring in your GMC Sierra 1500. Thank you for continuing to choose us.

February 22, 2026

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Employee Rating

They try their best to do right by their costumers! We have bought all our cars from Scranton! More

by L.WILLETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Krauss

Feb 22, 2026

Scranton GMC of Vernon responded

Thank you for trusting us with your Cadillac CT4 service and for choosing us for all your vehicle purchases. We appreciate your loyalty over the years and are glad our team could deliver the support you deserve. We look forward to continuing to serve you.

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