Frank Catania | Page 3

Freehold BMW never disappoints, always a pleasure to work with them. I have bought numerous BMWs from them, and will continue to do so. with them. I have bought numerous BMWs from them, and will continue to do so. More

by VBUCCELL Verified Customer Verified Customer

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Bait-and-Switch Tactics and Appalling Customer Service on a $100k Vehicle I recently purchased a new BMW X7 from BMW of Freehold, and the entire experience was incredibly disappointing. Having bought mult a $100k Vehicle I recently purchased a new BMW X7 from BMW of Freehold, and the entire experience was incredibly disappointing. Having bought multiple luxury vehicles from Mercedes and Land Rover in the past, I expected a certain level of professionalism and transparency. Instead, the excitement of purchasing a $100k car was completely ruined by deceptive financial practices and dismissive management. The Bait-and-Switch: After negotiating the terms, my sales rep (Vinnie) confirmed—in front of his manager—that my first month’s payment was included in my $7,000 down payment, so I knew my exact out-of-pocket costs. I spent three hours moving data from my trade-in and setting up the new X7. However, when I sat down to sign the paperwork with the finance manager (Ruslan), the contract listed 60 additional payments of $1,450 instead of the agreed-upon 59. Unprofessional Management : When I questioned the discrepancy, Vinnie honestly confirmed our original agreement right in front of Ruslan. The manager, Frank, then stepped in. Instead of honoring the deal his team had agreed to, Frank became agitated, refused to include the first payment, and dismissively told me "this is what it is." I was made to feel inferior and pitied. They even went so far as to hand me back my old keys and put the plates back on my trade-in. Vinnie was visibly upset, tearful, and very apologetic for his manager's actions, but Frank showed absolutely no remorse or appreciation for my business. I ultimately agreed to pay the extra $1,450 simply because I had already wasted 5-6 hours over two visits and didn't have the time to start the car-buying process all over again. Post-Sale Negligence: The poor service didn't stop after I drove off the lot. A month later, my temporary plates and registration expired. Nobody from the dealership contacted me. When I called them, I learned Vinnie no longer works there and my registration had just been sitting there. Their advice for driving with expired tags to come pick it up? "If you get pulled over, just tell them you're going to get the registration, or else we will figure it out once you are here." I deeply regret making the choice to buy from BMW of Freehold. Customers spending this kind of money should never be treated with such a lack of respect, communication, and transparency. I strongly advise taking your business elsewhere. More

by BD Verified Customer Verified Customer

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⭐⭐⭐⭐⭐ 15 Years and 6 Cars — Still the Best in the Business I’ve been a Freehold BMW customer for 15 years and just picked up my 6th car. There’s a reason I keep coming back. Frank Catania made the w Business I’ve been a Freehold BMW customer for 15 years and just picked up my 6th car. There’s a reason I keep coming back. Frank Catania made the whole process effortless — straightforward, no pressure, and always looking out for my best interest. Massimo was equally great to work with. And Dori, the GM, continues to run one of the most professional dealerships in New Jersey. If you want a team you can trust, this is the place.​​​​​​​​​​​​​​​​ More

by AMARTINEZ62 Verified Customer Verified Customer

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Used bmw USA financing. Although we showed the dealer the ad for 1.99 apr, the dealership refused saying that was only for the loyalty program. We believed them. They were w Although we showed the dealer the ad for 1.99 apr, the dealership refused saying that was only for the loyalty program. We believed them. They were wrong. It should have been 1.99% More

by ROST21RT Verified Customer Verified Customer

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They did an excellent job in communication and time management. Ensuring that I understood everything and also left on time management. Ensuring that I understood everything and also left on time More

by ACHONUK Verified Customer Verified Customer

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Great job on advising you the best car to help fit your lifestyle! The staff was quite possibly the most knowledgeable, and kindest out there lifestyle! The staff was quite possibly the most knowledgeable, and kindest out there More

by MICHELLEBLASCHKE Verified Customer Verified Customer

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I did not meet Frank Catina. I worked with Tyler Kudrick who was excellent. I also met with Dori Dado during the process and I very much appreciated his taking the time to help. I worked with Tyler Kudrick who was excellent. I also met with Dori Dado during the process and I very much appreciated his taking the time to help. I was deciding between a competitor and the X3. The experience I had at BMW of Freehold helped me make my decision. More

by PADDY.J.STEVENS Verified Customer Verified Customer

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BMW of Freehold is the best. Everyone there is very professional, helpful, and treated me like family!! I love my new car! Couldn’t have done it without BMW of Freehold! Everyone there is very professional, helpful, and treated me like family!! I love my new car! Couldn’t have done it without BMW of Freehold! More

by JOHNCENTARO Verified Customer Verified Customer

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Dont know who Frank Catania is. Ronnie Ghaida was my salesman and he was great. Ronnie Ghaida was my salesman and he was great. More

by LADYCOPNJ Verified Customer Verified Customer

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Understood what I was looking for and they made it happen. Followed up like they said they would happen. Followed up like they said they would More

by LEE54 Verified Customer Verified Customer

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