Frank Castagna

Service Department sucks… 4 hours wasted and don’t trust diagnosis that took 4 hours and no one had even touched underside of vehicle…I checked…furthermore service has been lackluster nearly every time I’ve diagnosis that took 4 hours and no one had even touched underside of vehicle…I checked…furthermore service has been lackluster nearly every time I’ve opted for using the service dept. GMC warranty sucks …known problem with transmission serviced 1st with fluid change several years ago, then torque converter changed some time thereafter and was out of warranty because they probably should have changed torque converter instead of just the fluid the first time. Same problem is 3rd time now. Now torque converter and valve body they tell me needs replacement…and once again out of warranty with 68000 miles on vehicle total. Just was diagnosed from computer apparently because underside of vehicle was never touched…I looked… So GM warranty replacement torque converter only for one year?…I guess the new torque converter on new vehicle only warranty is one year too?… When replaced last time I had to wait three weeks for a gm part even after I offered to pay and deliver an upgraded/ superior aftermarket unit. Last issue on last oil change visit was check engine light I wanted addressed. Code showed due to MAF sensor code and was told to change air filter…air filter was relatively new but replaced anyway resulting in same code. Service department never even offered to change sensor…I Changed MAF sensor myself-problem solved. Service department nearly worthless except when stealing change and contents of vehicle it seems. I will never deal with this dealership or service department again…told my salesman that I’d love to buy another vehicle from him but unless he finds new brand and dealership there is no chance. xxxx on GMC, this establishment and service department. It won’t be a GMC to replace this truck…ever… You should add xxxx poor rating to your choices below for this dealership… More

by JETRAT Verified Customer Verified Customer

Report | Print

Frank Castagna is excellent very courteous, explained services our car need thank you Frank for your help services our car need thank you Frank for your help More

by LUCKINIC Verified Customer Verified Customer

Report | Print

Great service- unscheduled service but got me in and out in short time great customer service!! in short time great customer service!! More

by DPANTANO Verified Customer Verified Customer

Report | Print

The service at Delray GMC is always on point. Polite and friendly staff keeps me coming back. Polite and friendly staff keeps me coming back. More

by paul Verified Customer Verified Customer

Report | Print

Professional, reliable, well managed; this vehicle being serviced is my 7th or 8th GMC Wagon in a row purchased from this dealership serviced is my 7th or 8th GMC Wagon in a row purchased from this dealership More

by OMAN0 Verified Customer Verified Customer

Report | Print

Very professional group of people everyone was very polite and courteous. Purchase of the vehicle took less than two hours. Car was detailed and ready. polite and courteous. Purchase of the vehicle took less than two hours. Car was detailed and ready. More

by GABEHD1550 Verified Customer Verified Customer

Report | Print

Great experience Salesman Brandon is rated 5-star. Would recommend him to others. He showed me how to use all the accessories, Bluetooth cellphones, set- up on star and contacted our insurance man. C Would recommend him to others. He showed me how to use all the accessories, Bluetooth cellphones, set- up on star and contacted our insurance man. Can’t ask for anything more. More

by NANKE9 Verified Customer Verified Customer

Report | Print

Everyone was very professional and made sure I was taken care of. I love the fact that I can have a free carwash - even every day. Taking care of your clients - BEYOND. With Gratitude & Appreciation. care of. I love the fact that I can have a free carwash - even every day. Taking care of your clients - BEYOND. With Gratitude & Appreciation. More

by Patricia Grude Verified Customer Verified Customer

Report | Print

OK. Nothing to write home about. Charged me $200 for a software upgrade, come on. . average at best I would say. Nothing to write home about. Charged me $200 for a software upgrade, come on. . average at best I would say. More

by LILLYONE Verified Customer Verified Customer

Report | Print

Frank and the staff are always on point. Service is always quick and efficient. Much appreciated! Service is always quick and efficient. Much appreciated! More

by paul Verified Customer Verified Customer

Report | Print