Francisco Ramirez | Page 2

Outstanding dealership and team! As a first-time leaser and a young, single woman, I was really nervous. Ramy Ghabour and Armando Hurtado, as well as Francisco in finance, were so ki As a first-time leaser and a young, single woman, I was really nervous. Ramy Ghabour and Armando Hurtado, as well as Francisco in finance, were so kind, caring, helpful, and genuine. They explained things to me in ways that I could understand. They answered all of my questions and treated me with respect. They worked within my budget and needs to get me what I needed and I walked away with a lease on an Escape. I love the car so much! But I walked away with so much more than a car. I walked away feeling good about myself and my choice. They are all genuinely good people. This makes ALL the difference in the car-buying experience. They understand that this isn't just about buying a product, but it's about making a big life decision and a life investment. 10/10 to the Ken Grody Ford team!!! More

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My 2023 F150 is the 5th car I have bought from Ken Grody Ford in Buena Park. They always make me feel at home, they have the Absolute best prices, and top notch service center. Ford in Buena Park. They always make me feel at home, they have the Absolute best prices, and top notch service center. More

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My experience buying the 2023 FORD Bronco Sport at Ken Grody Ford Buena Park was phenomenal. Francisco, the manager, and Mohamed, my salesperson, fostered a professional yet friendly environment that made Grody Ford Buena Park was phenomenal. Francisco, the manager, and Mohamed, my salesperson, fostered a professional yet friendly environment that made the entire process incredibly smooth. Particularly, Mohamed's knowledge about the car was really impressive. I must say, their customer service is simply second to none. If you're in the market for a new Ford, Ken Grody Ford Buena Park, led by team members like Francisco and Mohamed, is definitely the place to go! More

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"Buying a 2022 FORD F-150 from Ken Grody Ford Buena Park was a breeze, all thanks to Armando's exceptional customer service and expertise. His in-depth knowledge about the vehicle helped me make an informed was a breeze, all thanks to Armando's exceptional customer service and expertise. His in-depth knowledge about the vehicle helped me make an informed decision. The manager, Francisco, ensured the transaction was smooth and hassle-free. Definitely the go-to dealership for an easy and friendly car buying experience!" More

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The people at this dealership were very friendly, understanding, and welcoming, Everyone we worked with was great, but with Francisco and Mohammed we especially felt that we were cared for. understanding, and welcoming, Everyone we worked with was great, but with Francisco and Mohammed we especially felt that we were cared for. More

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My third car purchase here contine to excel in their customer service beginning to completion and follow up for maintenance customer service beginning to completion and follow up for maintenance More

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Tim always takes care of me, treats me like family. The entire service department is great! The entire service department is great! More

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I have purchased all my Fords at Ken Grody. They have a staffthat seems to care and best service department in the South bay. They have a staffthat seems to care and best service department in the South bay. More

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Bad Service, Bad Excuses, Bad Managment I purchased my 2017 F150 lease vehicle on 06/01/20. The finance manager, Francisco, processed all the paperwork including my upcoming registration tha I purchased my 2017 F150 lease vehicle on 06/01/20. The finance manager, Francisco, processed all the paperwork including my upcoming registration that expired on 07/31/20. After 2 months, I still have not received a 2021 registration sticker, so I decided to contact the DMV if it was already processed. According to the DMV representative, Ken Grody Ford still has not paid the full amount to complete the process & is missing documents to complete the transfer. I am not sure when I will receive the 2021 sticker. I contacted Ken Grody Ford and spoke with Sandy Avalos, who is in charge of the DMV file, but her excuse was that she was out of the office for several weeks and not sure of the situation. Ken Grody Ford had over 2 months to process my paperwork and as of today, 08/04/20, they still have not completed & I did not receive a response from Francisco. Bad service! Bad excuses! And bad management! More

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